{
  "id": "iphone13-interaction-handoff",
  "entityKind": "pack",
  "version": "2.0.0",
  "title": "iPhone 13 touch and sound evidence pack",
  "intent": "Separate an accessory or surface effect from call audio and display interaction, with a repeatable return check.",
  "modelId": "iphone13",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "category": "preparation",
  "taskIds": [
    "iphone13-touch-response",
    "iphone13-speaker-sound",
    "iphone13-service-backup"
  ],
  "includedTasks": [
    {
      "id": "iphone13-touch-response",
      "modelId": "iphone13",
      "title": "Touch response across surface and accessories",
      "intent": "Compare the same touch action with a dry screen, no cable and removable coverings removed.",
      "category": "diagnostics",
      "sourceIds": [
        "iphone-touch",
        "iphone-normal-restart",
        "iphone-safety"
      ],
      "prerequisites": [
        "No cracked or lifted glass",
        "A simple onscreen control can be tested without entering private data"
      ],
      "tools": [
        "Soft dry lint-free cloth",
        "No opening tools"
      ],
      "steps": [
        {
          "id": "baseline",
          "text": "Choose one ordinary control, such as opening Settings. Record whether missed touches occur across apps or in only one app before changing anything.",
          "sourceIds": [
            "iphone-touch"
          ],
          "locator": "Intermittent or oversensitive screen"
        },
        {
          "id": "surface",
          "text": "Check the screen is dry and clear of surface debris. Do not press on cracked glass or a separating display.",
          "sourceIds": [
            "iphone-touch"
          ],
          "locator": "Screen clean and free of debris or water"
        },
        {
          "id": "unplug",
          "text": "Disconnect Lightning accessories. Repeat the same action; a cable-dependent improvement belongs in the accessory comparison.",
          "sourceIds": [
            "iphone-touch"
          ],
          "locator": "Disconnect Lightning or USB-C accessories"
        },
        {
          "id": "cover",
          "text": "Remove only a safely removable case or protector, then repeat. If removal would disturb broken glass, stop and seek service.",
          "sourceIds": [
            "iphone-touch"
          ],
          "locator": "Remove cases or screen protectors"
        },
        {
          "id": "restart",
          "text": "If touch permits, hold either volume button with Side, use the power-off slider and wait 30 seconds, then hold Side to start. Compare the same action after restart.",
          "sourceIds": [
            "iphone-normal-restart"
          ],
          "locator": "iPhone X, 11, 12, 13 or later"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "goal": "Check for a reason to stop before powered tests.",
          "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
          "sourceIds": [
            "iphone-safety"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger; safe to continue",
              "next": "surface"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm safety",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "surface",
          "question": "Is the display intact and dry enough for a gentle touch comparison?",
          "goal": "Avoid testing damaged glass.",
          "sourceIds": [
            "iphone-touch"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Confirmed",
              "next": "comparison"
            },
            {
              "id": "no",
              "label": "Not available / not completed",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "comparison",
          "question": "Which comparison best describes touch now?",
          "goal": "Record the condition that changes touch.",
          "sourceIds": [
            "iphone-touch"
          ],
          "options": [
            {
              "id": "consistent",
              "label": "Consistent after surface/accessory checks",
              "next": "ready"
            },
            {
              "id": "persistent",
              "label": "Still unreliable with accessories removed",
              "next": "service"
            },
            {
              "id": "limited",
              "label": "Could not remove covering or restart safely",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Comparison recorded",
          "text": "Save the condition that improved touch and repeat only during normal use. Keep any implicated charging accessory out of use pending its own checks.",
          "handoff": [
            "Same control tested in each condition",
            "Whether disconnection or covering removal changed response",
            "Single-app versus system-wide touch failure"
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Complete the missing preparation",
          "text": "Complete a safe dry-screen and disconnected-accessory comparison before interpreting touch.",
          "handoff": [
            "Use a safe intact screen and an ordinary non-sensitive control.",
            "Same control tested in each condition",
            "Whether disconnection or covering removal changed response",
            "Single-app versus system-wide touch failure"
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Discuss the recorded result with support",
          "text": "Ask Apple to review persistent touch failure with the exact app/control and accessory conditions.",
          "handoff": [
            "Same control tested in each condition",
            "Whether disconnection or covering removal changed response",
            "Single-app versus system-wide touch failure"
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unknowns in your handoff",
          "text": "The covering or restart condition was unavailable; that comparison remains unknown.",
          "handoff": [
            "State whether the uncovered or unplugged comparison was skipped and why it was unsafe or unavailable.",
            "Same control tested in each condition",
            "Whether disconnection or covering removal changed response",
            "Single-app versus system-wide touch failure"
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop powered checks",
          "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
          "handoff": [
            "Tell the provider about lifted or cracked glass; do not press it back into place.",
            "Same control tested in each condition",
            "Whether disconnection or covering removal changed response",
            "Single-app versus system-wide touch failure"
          ]
        }
      },
      "outcomeChecks": [
        "Save the condition that improved touch and repeat only during normal use. Keep any implicated charging accessory out of use pending its own checks.",
        "Ask Apple to review persistent touch failure with the exact app/control and accessory conditions."
      ],
      "diagramId": "phone-iphone-ports",
      "workflow": {
        "family": "condition-matrix",
        "summary": "Keep the touch action constant while removing one surface or accessory factor.",
        "fields": [
          {
            "id": "touch-scope",
            "label": "Affected controls",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "one-app",
                "label": "One app only"
              },
              {
                "value": "many-apps",
                "label": "Several apps and Settings"
              },
              {
                "value": "area",
                "label": "One screen area"
              },
              {
                "value": "all",
                "label": "Entire screen"
              }
            ]
          },
          {
            "id": "screen-cover",
            "label": "Covering comparison",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "removed",
                "label": "Covering safely removed"
              },
              {
                "value": "none",
                "label": "No covering fitted"
              },
              {
                "value": "left",
                "label": "Left fitted; removal unsafe or unavailable"
              }
            ]
          },
          {
            "id": "touch-after",
            "label": "After unplugging",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "better",
                "label": "Improved"
              },
              {
                "value": "same",
                "label": "Unchanged"
              },
              {
                "value": "worse",
                "label": "Still intermittent or worse"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Same touch action",
          "rows": [
            {
              "id": "dry",
              "label": "Dry screen baseline",
              "condition": "Same control; surface dry and unobstructed"
            },
            {
              "id": "unplugged",
              "label": "Lightning disconnected",
              "condition": "Same control and covering; cable removed"
            },
            {
              "id": "uncovered",
              "label": "Covering removed",
              "condition": "Only if safe; same control and no Lightning accessory"
            },
            {
              "id": "restarted",
              "label": "After normal restart",
              "condition": "Repeat same control after phone starts normally"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Expected result"
            },
            {
              "value": "fails",
              "label": "Problem observed"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "The first condition that changed touch",
          "Unsafe or unavailable comparisons"
        ],
        "notDoneGuidance": [
          "Do not remove a protector attached to broken glass.",
          "Leave restart untested when touch cannot operate the normal menu."
        ],
        "osOptions": [
          "ios",
          "ios-unknown"
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "phone",
      "modelApplicability": {
        "id": "iphone13",
        "name": "iPhone 13",
        "family": "phone",
        "revision": "Standard iPhone 13 (2021), Lightning",
        "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
        "region": "US-first service preparation; local service eligibility varies.",
        "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
        "exclusions": [
          "iPhone 13 mini",
          "iPhone 13 Pro",
          "iPhone 13 Pro Max",
          "iPhone 15"
        ],
        "sourceIds": [
          "iphone-id",
          "iphone-spec",
          "iphone-service"
        ]
      },
      "exclusions": [
        "iPhone 13 mini",
        "iPhone 13 Pro",
        "iPhone 13 Pro Max",
        "iPhone 15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "surface"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "surface",
          "answer": "yes",
          "to": "comparison"
        },
        {
          "from": "surface",
          "answer": "no",
          "to": "attention"
        },
        {
          "from": "surface",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "comparison",
          "answer": "consistent",
          "to": "ready"
        },
        {
          "from": "comparison",
          "answer": "persistent",
          "to": "service"
        },
        {
          "from": "comparison",
          "answer": "limited",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "iphone-touch",
          "title": "Screen not working on iPhone",
          "url": "https://support.apple.com/en-us/102567",
          "locator": "If your screen is too sensitive or responds intermittently",
          "purpose": "Dry screen, restart and accessory/cover comparisons",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-normal-restart",
          "title": "Restart your iPhone",
          "url": "https://support.apple.com/en-us/118259",
          "locator": "iPhone X, 11, 12, 13 or later",
          "purpose": "Normal shutdown and restart when touch works",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed.",
          "verifiedUnits": {
            "seconds": [
              30
            ]
          }
        },
        {
          "id": "iphone-safety",
          "title": "Important safety information for iPhone",
          "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
          "locator": "Handling; Repairing; Battery; Charging",
          "purpose": "Stop use for suspected damage and use trained battery service",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-id",
          "title": "Identify your iPhone model",
          "url": "https://support.apple.com/en-ie/108044",
          "locator": "Find the model name / iPhone 13",
          "purpose": "Model confirmation",
          "checkedAt": "2026-10-04",
          "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "iphone-spec",
          "title": "iPhone 13 technical specifications",
          "url": "https://support.apple.com/en-ie/111872",
          "locator": "External Buttons and Connectors; Power and Battery",
          "purpose": "Lightning, physical controls and wireless charging applicability",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-service",
          "title": "Prepare iPhone for a service appointment",
          "url": "https://support.apple.com/en-us/109519",
          "locator": "Get ready; Bring in; Get back from service",
          "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "phone-iphone-ports",
          "path": "/assets/phone-iphone-ports.svg",
          "title": "iPhone 13 external controls",
          "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.",
          "sourceIds": [
            "iphone-spec"
          ],
          "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "iphone13-speaker-sound",
        "iphone13-wifi-access",
        "iphone13-microphone-check"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "iphone-heat"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Protect the user and device.",
          "question": "Can you safely inspect a dry screen without cracked or lifted glass?",
          "sourceIds": [
            "iphone-touch"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Compare the same action.",
          "question": "Does touch respond consistently with accessories and case removed?",
          "sourceIds": [
            "iphone-touch"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Touch now consistent",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Still intermittent",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "The phone can be restarted",
        "Screen is intact enough to inspect safely",
        "Soft dry lint-free cloth",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    },
    {
      "id": "iphone13-speaker-sound",
      "modelId": "iphone13",
      "title": "Speaker sound: ringtone and call comparison",
      "intent": "Separate local speaker output from settings and call-reception symptoms.",
      "category": "diagnostics",
      "sourceIds": [
        "iphone-sound",
        "iphone-spec",
        "iphone-safety"
      ],
      "prerequisites": [
        "Dry intact speaker and receiver openings",
        "Comfortable starting volume"
      ],
      "tools": [
        "Clean dry soft-bristled brush for accessible surface dirt only"
      ],
      "steps": [
        {
          "id": "settings",
          "text": "For this check, move Ring/Silent so orange is hidden. Check Focus → Do Not Disturb and note whether it was enabled.",
          "sourceIds": [
            "iphone-sound"
          ],
          "locator": "Check sound settings"
        },
        {
          "id": "openings",
          "text": "Remove a removable covering that blocks sound. Brush only accessible surface dirt with a clean dry soft brush if needed.",
          "sourceIds": [
            "iphone-sound"
          ],
          "locator": "Clean receiver and speaker openings"
        },
        {
          "id": "ringtone",
          "text": "Open Settings → Sounds & Haptics and move Ringtone and Alerts at a comfortable level. Record audible sound and whether the speaker control is dimmed.",
          "sourceIds": [
            "iphone-sound"
          ],
          "locator": "Ringtone and Alerts slider"
        },
        {
          "id": "call",
          "text": "If ringtone sound works, compare a normal call with speakerphone. Do not increase volume to compensate for distortion.",
          "sourceIds": [
            "iphone-sound"
          ],
          "locator": "Try a call using speakerphone"
        },
        {
          "id": "location",
          "text": "If only calls crackle or fail, compare normal reception at another location when convenient. Report call-only versus local-sound failure.",
          "sourceIds": [
            "iphone-sound"
          ],
          "locator": "Network or reception; different location"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "goal": "Check for a reason to stop before powered tests.",
          "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
          "sourceIds": [
            "iphone-safety"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger; safe to continue",
              "next": "settings"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm safety",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "settings",
          "question": "Are Silent mode and Do Not Disturb off, with openings clear?",
          "goal": "Establish local sound conditions.",
          "sourceIds": [
            "iphone-sound"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Confirmed",
              "next": "ringtone"
            },
            {
              "id": "no",
              "label": "Not available / not completed",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "ringtone",
          "question": "What happens when the ringtone slider moves?",
          "goal": "Separate a local output failure from calls.",
          "sourceIds": [
            "iphone-sound"
          ],
          "options": [
            {
              "id": "audible",
              "label": "Ringtone is audible",
              "next": "calls"
            },
            {
              "id": "silent",
              "label": "No sound or dimmed speaker control",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Could not test",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "calls",
          "question": "How does the call comparison differ?",
          "goal": "Choose the relevant support lead.",
          "sourceIds": [
            "iphone-sound"
          ],
          "options": [
            {
              "id": "normal",
              "label": "Calls and ringtone sound normal",
              "next": "ready"
            },
            {
              "id": "call-only",
              "label": "Only calls have a problem",
              "next": "ready"
            },
            {
              "id": "unknown",
              "label": "No call comparison available",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Comparison recorded",
          "text": "Save local ringtone output and any call-only pattern. For call-only trouble, include reception/location when speaking with the carrier or Apple.",
          "handoff": [
            "Ringtone sound and dimmed-control status",
            "Receiver versus speakerphone during the same call",
            "Reception/location change for call-only symptoms"
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Complete the missing preparation",
          "text": "Check the switch, Focus and unobstructed openings before comparing sound.",
          "handoff": [
            "Confirm settings and a safe listening volume.",
            "Ringtone sound and dimmed-control status",
            "Receiver versus speakerphone during the same call",
            "Reception/location change for call-only symptoms"
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Discuss the recorded result with support",
          "text": "Persistent silent ringtone output or a dimmed speaker control needs Apple assessment.",
          "handoff": [
            "Ringtone sound and dimmed-control status",
            "Receiver versus speakerphone during the same call",
            "Reception/location change for call-only symptoms"
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unknowns in your handoff",
          "text": "Local ringtone or call comparison is missing. Keep the untested route visible in the handoff.",
          "handoff": [
            "Tell support whether local ringtone output, receiver or speakerphone could not be checked.",
            "Ringtone sound and dimmed-control status",
            "Receiver versus speakerphone during the same call",
            "Reception/location change for call-only symptoms"
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop powered checks",
          "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
          "handoff": [
            "Describe wet or damaged sound openings and stop brushing or playing test audio.",
            "Ringtone sound and dimmed-control status",
            "Receiver versus speakerphone during the same call",
            "Reception/location change for call-only symptoms"
          ]
        }
      },
      "outcomeChecks": [
        "Save local ringtone output and any call-only pattern. For call-only trouble, include reception/location when speaking with the carrier or Apple.",
        "Persistent silent ringtone output or a dimmed speaker control needs Apple assessment."
      ],
      "diagramId": "phone-iphone-audio",
      "workflow": {
        "family": "condition-matrix",
        "summary": "Use local ringtone output as the reference before comparing calls.",
        "fields": [
          {
            "id": "silent-state",
            "label": "Ring/Silent before checking",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "on",
                "label": "Orange visible"
              },
              {
                "value": "off",
                "label": "Orange hidden"
              }
            ]
          },
          {
            "id": "ringtone-control",
            "label": "Ringtone control",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "active",
                "label": "Active and adjustable"
              },
              {
                "value": "dimmed",
                "label": "Dimmed"
              },
              {
                "value": "absent",
                "label": "Cannot locate"
              }
            ]
          },
          {
            "id": "sound-pattern",
            "label": "Sound problem",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "silent",
                "label": "No local sound"
              },
              {
                "value": "distorted",
                "label": "Local distortion"
              },
              {
                "value": "calls",
                "label": "Call-only problem"
              },
              {
                "value": "none",
                "label": "No problem reproduced"
              }
            ]
          },
          {
            "id": "focus-state",
            "label": "Do Not Disturb",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "was-on",
                "label": "Was on; comparison made off"
              },
              {
                "value": "off",
                "label": "Already off"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Output and call conditions",
          "rows": [
            {
              "id": "ringtone",
              "label": "Ringtone preview",
              "condition": "Silent and Focus off; comfortable level"
            },
            {
              "id": "receiver",
              "label": "Normal call receiver",
              "condition": "Same call and location; speakerphone off"
            },
            {
              "id": "speakerphone",
              "label": "Speakerphone",
              "condition": "Same call and location; speakerphone on"
            },
            {
              "id": "other-location",
              "label": "Call at another location",
              "condition": "Only if safe and convenient; no location details recorded"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Expected result"
            },
            {
              "value": "fails",
              "label": "Problem observed"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Local-output versus call-only symptom",
          "What changed with reception"
        ],
        "notDoneGuidance": [
          "A call not made stays not tested.",
          "A ringtone success does not certify every microphone or speaker."
        ],
        "osOptions": [
          "ios",
          "ios-unknown"
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "phone",
      "modelApplicability": {
        "id": "iphone13",
        "name": "iPhone 13",
        "family": "phone",
        "revision": "Standard iPhone 13 (2021), Lightning",
        "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
        "region": "US-first service preparation; local service eligibility varies.",
        "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
        "exclusions": [
          "iPhone 13 mini",
          "iPhone 13 Pro",
          "iPhone 13 Pro Max",
          "iPhone 15"
        ],
        "sourceIds": [
          "iphone-id",
          "iphone-spec",
          "iphone-service"
        ]
      },
      "exclusions": [
        "iPhone 13 mini",
        "iPhone 13 Pro",
        "iPhone 13 Pro Max",
        "iPhone 15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "settings"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "settings",
          "answer": "yes",
          "to": "ringtone"
        },
        {
          "from": "settings",
          "answer": "no",
          "to": "attention"
        },
        {
          "from": "settings",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "ringtone",
          "answer": "audible",
          "to": "calls"
        },
        {
          "from": "ringtone",
          "answer": "silent",
          "to": "service"
        },
        {
          "from": "ringtone",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "calls",
          "answer": "normal",
          "to": "ready"
        },
        {
          "from": "calls",
          "answer": "call-only",
          "to": "ready"
        },
        {
          "from": "calls",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "iphone-sound",
          "title": "No sound or distorted iPhone speaker",
          "url": "https://support.apple.com/en-gb/118432",
          "locator": "Troubleshoot your speaker, steps 1–7",
          "purpose": "Silent switch, Focus, speaker openings, ringtone and call comparisons",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-spec",
          "title": "iPhone 13 technical specifications",
          "url": "https://support.apple.com/en-ie/111872",
          "locator": "External Buttons and Connectors; Power and Battery",
          "purpose": "Lightning, physical controls and wireless charging applicability",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-safety",
          "title": "Important safety information for iPhone",
          "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
          "locator": "Handling; Repairing; Battery; Charging",
          "purpose": "Stop use for suspected damage and use trained battery service",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-id",
          "title": "Identify your iPhone model",
          "url": "https://support.apple.com/en-ie/108044",
          "locator": "Find the model name / iPhone 13",
          "purpose": "Model confirmation",
          "checkedAt": "2026-10-04",
          "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "iphone-service",
          "title": "Prepare iPhone for a service appointment",
          "url": "https://support.apple.com/en-us/109519",
          "locator": "Get ready; Bring in; Get back from service",
          "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-mic",
          "title": "If the microphones on your iPhone are not working",
          "url": "https://support.apple.com/en-us/101600",
          "locator": "Phone calls; Speakerphone; Specific app",
          "purpose": "Voice Memos, two camera recordings and microphone permissions",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-camera",
          "title": "If the camera or flash on your iPhone is not working",
          "url": "https://support.apple.com/en-us/102514",
          "locator": "Remove case/accessory/film; More steps; Get service",
          "purpose": "Front/rear camera and flashlight comparisons",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "phone-iphone-audio",
          "path": "/assets/phone-iphone-audio.svg",
          "title": "iPhone local audio and camera comparisons",
          "alt": "Schematic comparison cards for ringtone playback, Voice Memo recording, rear-camera video voice and front-camera video voice, with a separate app-permission path.",
          "sourceIds": [
            "iphone-sound",
            "iphone-mic",
            "iphone-camera"
          ],
          "caption": "Original comparison schematic. These app paths do not identify individual internal microphone or speaker components.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "iphone13-touch-response",
        "iphone13-wifi-access",
        "iphone13-microphone-check"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "iphone-heat"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Remove setting and surface confounders.",
          "question": "Are Silent mode and Do Not Disturb off with openings unobstructed?",
          "sourceIds": [
            "iphone-sound",
            "iphone-spec"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Compare local sound with calling.",
          "question": "Does the ringtone slider play sound through the speaker?",
          "sourceIds": [
            "iphone-sound",
            "iphone-spec"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Ringtone audible",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "No ringtone sound",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "No damaged or wet speaker opening",
        "A safe volume is selected",
        "Clean dry soft-bristled brush, only for accessible surface dirt",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    },
    {
      "id": "iphone13-service-backup",
      "modelId": "iphone13",
      "title": "Backup coverage and service appointment",
      "intent": "Verify the backup and service preparation that can actually be completed on this iPhone.",
      "category": "preparation",
      "sourceIds": [
        "iphone-service",
        "iphone-backup",
        "iphone-safety"
      ],
      "prerequisites": [
        "Owner authorization",
        "Accessible data or a clear plan to discuss inaccessible data"
      ],
      "tools": [
        "Your existing iCloud backup or own Mac",
        "Provider appointment instructions"
      ],
      "steps": [
        {
          "id": "method",
          "text": "Choose your existing backup route. For a Mac, select iPhone in Finder → General, choose the local backup option and Back Up Now. Keep any encryption password privately.",
          "sourceIds": [
            "iphone-backup"
          ],
          "locator": "Back up iPhone using your Mac"
        },
        {
          "id": "verify",
          "text": "Review the reported backup completion and included apps. For iCloud, use Settings → your name → iCloud → iCloud Backup; distinguish backup contents from separately synced data.",
          "sourceIds": [
            "iphone-backup"
          ],
          "locator": "Back up using iCloud; Manage iCloud storage"
        },
        {
          "id": "sync",
          "text": "Check that the iCloud features you use have finished syncing. Record completion status only, without account names or file contents.",
          "sourceIds": [
            "iphone-service"
          ],
          "locator": "Get ready: backup and iCloud sync"
        },
        {
          "id": "readiness",
          "text": "Read the service page for the installed iOS. Find My or repair-readiness instructions depend on OS. Follow the owner-only instructions at handoff; ask the provider if the named option is absent.",
          "sourceIds": [
            "iphone-service"
          ],
          "locator": "Get ready: OS-dependent Find My / Ready for Repair or Trade-In"
        },
        {
          "id": "appointment",
          "text": "Check appointment, affected accessories, proof of purchase and identification requirements privately. Remain present if asked to authenticate during software support. Never disclose account passwords or device passcodes.",
          "sourceIds": [
            "iphone-service"
          ],
          "locator": "When you bring in; credential warning"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "goal": "Check for a reason to stop before powered tests.",
          "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
          "sourceIds": [
            "iphone-safety"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger; safe to continue",
              "next": "backup"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm safety",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "backup",
          "question": "What is the backup readiness?",
          "goal": "Make the actual data coverage visible.",
          "sourceIds": [
            "iphone-backup"
          ],
          "options": [
            {
              "id": "verified",
              "label": "Completion and coverage reviewed",
              "next": "provider"
            },
            {
              "id": "partial",
              "label": "Backup incomplete or data inaccessible",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Backup status not checked",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "provider",
          "question": "Were installed-OS service requirements and the appointment reviewed?",
          "goal": "Avoid guessing a Find My procedure.",
          "sourceIds": [
            "iphone-service"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Requirements reviewed",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Provider clarification needed",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Comparison recorded",
          "text": "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.",
          "handoff": [
            "Backup route and verified completion status",
            "Separately synced content and remaining coverage gaps",
            "Installed-OS readiness option and affected accessories"
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Complete the missing preparation",
          "text": "Ask the provider which service-readiness option applies to the installed iOS and finish the appointment checklist.",
          "handoff": [
            "Resolve the provider preparation requirement before handoff.",
            "Backup route and verified completion status",
            "Separately synced content and remaining coverage gaps",
            "Installed-OS readiness option and affected accessories"
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Discuss the recorded result with support",
          "text": "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass.",
          "handoff": [
            "Backup route and verified completion status",
            "Separately synced content and remaining coverage gaps",
            "Installed-OS readiness option and affected accessories"
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unknowns in your handoff",
          "text": "Backup completion or contents have not been verified, so data readiness remains unknown.",
          "handoff": [
            "Tell the provider whether there is an accessible backup and which data categories are not verified.",
            "Backup route and verified completion status",
            "Separately synced content and remaining coverage gaps",
            "Installed-OS readiness option and affected accessories"
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop powered checks",
          "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
          "handoff": [
            "Tell service staff the damage condition before attempting a backup requiring charging.",
            "Backup route and verified completion status",
            "Separately synced content and remaining coverage gaps",
            "Installed-OS readiness option and affected accessories"
          ]
        }
      },
      "outcomeChecks": [
        "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.",
        "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass."
      ],
      "diagramId": "phone-iphone-backup",
      "workflow": {
        "family": "data-service",
        "summary": "Record backup evidence, remaining gaps and service readiness without entering account details.",
        "fields": [
          {
            "id": "backup-route",
            "label": "Backup route",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "icloud",
                "label": "Existing iCloud backup"
              },
              {
                "value": "mac",
                "label": "Own Mac local backup"
              },
              {
                "value": "other",
                "label": "Other existing backup route"
              },
              {
                "value": "none",
                "label": "No backup available"
              }
            ]
          },
          {
            "id": "coverage-review",
            "label": "Backup coverage",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "reviewed",
                "label": "Included apps and content reviewed"
              },
              {
                "value": "partial",
                "label": "Only selected content checked"
              },
              {
                "value": "inaccessible",
                "label": "Phone data inaccessible"
              }
            ]
          },
          {
            "id": "service-option",
            "label": "Observed service-readiness option",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "find-my",
                "label": "Provider directs owner to Find My preparation"
              },
              {
                "value": "ready-repair",
                "label": "Ready for Repair / Repair or Trade In visible"
              },
              {
                "value": "absent",
                "label": "Expected option absent"
              }
            ]
          },
          {
            "id": "sync-completion",
            "label": "Synced content",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked / unknown"
              },
              {
                "value": "complete",
                "label": "Sync completion checked"
              },
              {
                "value": "pending",
                "label": "Sync still pending"
              },
              {
                "value": "unused",
                "label": "No synced content used"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Data and appointment evidence",
          "rows": [
            {
              "id": "backup",
              "label": "Backup completion",
              "condition": "Existing route reports a completed backup"
            },
            {
              "id": "sync",
              "label": "Synced content availability",
              "condition": "Relevant cloud content accessible privately"
            },
            {
              "id": "requirements",
              "label": "Service-readiness instruction",
              "condition": "Matches actual installed OS and provider"
            },
            {
              "id": "appointment",
              "label": "Appointment and accessories",
              "condition": "Required documents checked privately; affected accessory identified"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Expected result"
            },
            {
              "value": "fails",
              "label": "Problem observed"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Verified coverage versus unresolved data risk",
          "Provider requirements actually checked"
        ],
        "notDoneGuidance": [
          "Do not treat a enabled backup switch as completed backup evidence.",
          "No account, passcode, encryption password or serial number belongs in this record."
        ],
        "osOptions": [
          "ios",
          "ios-unknown"
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "phone",
      "modelApplicability": {
        "id": "iphone13",
        "name": "iPhone 13",
        "family": "phone",
        "revision": "Standard iPhone 13 (2021), Lightning",
        "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
        "region": "US-first service preparation; local service eligibility varies.",
        "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
        "exclusions": [
          "iPhone 13 mini",
          "iPhone 13 Pro",
          "iPhone 13 Pro Max",
          "iPhone 15"
        ],
        "sourceIds": [
          "iphone-id",
          "iphone-spec",
          "iphone-service"
        ]
      },
      "exclusions": [
        "iPhone 13 mini",
        "iPhone 13 Pro",
        "iPhone 13 Pro Max",
        "iPhone 15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "backup"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "backup",
          "answer": "verified",
          "to": "provider"
        },
        {
          "from": "backup",
          "answer": "partial",
          "to": "service"
        },
        {
          "from": "backup",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "provider",
          "answer": "yes",
          "to": "ready"
        },
        {
          "from": "provider",
          "answer": "no",
          "to": "attention"
        },
        {
          "from": "provider",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "iphone-service",
          "title": "Prepare iPhone for a service appointment",
          "url": "https://support.apple.com/en-us/109519",
          "locator": "Get ready; Bring in; Get back from service",
          "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-backup",
          "title": "Back up iPhone",
          "url": "https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios",
          "locator": "Back up using iCloud; Manage iCloud storage; Back up using your Mac",
          "purpose": "Backup completion, coverage and local encryption",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-safety",
          "title": "Important safety information for iPhone",
          "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
          "locator": "Handling; Repairing; Battery; Charging",
          "purpose": "Stop use for suspected damage and use trained battery service",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        },
        {
          "id": "iphone-id",
          "title": "Identify your iPhone model",
          "url": "https://support.apple.com/en-ie/108044",
          "locator": "Find the model name / iPhone 13",
          "purpose": "Model confirmation",
          "checkedAt": "2026-10-04",
          "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "iphone-spec",
          "title": "iPhone 13 technical specifications",
          "url": "https://support.apple.com/en-ie/111872",
          "locator": "External Buttons and Connectors; Power and Battery",
          "purpose": "Lightning, physical controls and wireless charging applicability",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
          "licenseStatus": "Public official support documentation; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "phone-iphone-backup",
          "path": "/assets/phone-iphone-backup.svg",
          "title": "iPhone backup and returned-data review",
          "alt": "Schematic: existing iCloud or Mac backup, completion and coverage check, separately synced content check, service handoff, then returned-data and original-symptom review.",
          "sourceIds": [
            "iphone-backup",
            "iphone-service"
          ],
          "caption": "Original data-readiness schematic. Keep credentials and personal content in the owner’s existing tools.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "iphone13-return-check",
        "iphone13-wired-charge",
        "iphone13-liquid-alert"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "iphone-heat"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Make the data risk visible.",
          "question": "Have you verified a completed backup or explicitly identified the files still at risk?",
          "sourceIds": [
            "iphone-service",
            "iphone-backup"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Backup verified",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "Backup not verified",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Prepare the handoff.",
          "question": "Have you checked the provider’s OS-specific preparation and appointment requirements?",
          "sourceIds": [
            "iphone-service",
            "iphone-backup"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Requirements checked",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Still need provider guidance",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "You own the device or have the owner’s permission",
        "Device can be unlocked using your own credentials",
        "Your own Mac for a local backup, if available",
        "Appointment details kept privately",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    }
  ],
  "stages": [
    {
      "id": "prepare",
      "title": "Choose a safe comparison",
      "items": [
        "A lifted or cracked display stops physical handling. Save the stop record.",
        "Use one repeatable on-screen control; retain personal screen content separately.",
        "Choose a comfortable ringtone volume and distinguish it from call reception."
      ]
    },
    {
      "id": "compare",
      "title": "Record the differences",
      "items": [
        "Compare with removable accessories disconnected only if safe.",
        "Keep call-only sound symptoms separate from local ringtone results.",
        "Verify backup readiness before a service provider changes the device."
      ]
    },
    {
      "id": "return",
      "title": "Check the returned phone",
      "items": [
        "Repeat the same touch control without entering private account information in this report.",
        "Repeat the same safe sound route and record persistent or intermittent symptoms.",
        "Keep the service outcome and any remaining untested route together."
      ]
    }
  ],
  "prerequisites": [
    "Confirm the exact model locally.",
    "Review the stop conditions before attempting any included check."
  ],
  "tools": [
    "Existing safe accessories only when the included task calls for them."
  ],
  "materials": [
    "Your own existing backup method.",
    "Credentials kept privately outside this record."
  ],
  "checks": [
    {
      "id": "safety",
      "question": "Is it safe to continue with a non-invasive preparation record?",
      "goal": "Use the stop route for suspected damage; it still creates a useful service report.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "scope"
        },
        {
          "id": "danger",
          "label": "Damage, swelling, smoke or unsafe heat",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "scope",
      "question": "Have you reviewed the 3 included task records and marked any unperformed checks?",
      "goal": "Separate an accessory or surface effect from call audio and display interaction, with a repeatable return check.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Records reviewed",
          "next": "data"
        },
        {
          "id": "partial",
          "label": "Only some records are available",
          "next": "partial"
        },
        {
          "id": "unknown",
          "label": "Not reviewed yet",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "data",
      "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?",
      "goal": "A prepared report does not guarantee that a repair preserves data.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Ready or discussed with the provider",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Data risk still needs discussion",
          "next": "data-risk"
        },
        {
          "id": "unknown",
          "label": "Not checked",
          "next": "uncertain"
        }
      ]
    }
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "scope"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "scope",
      "answer": "yes",
      "to": "data"
    },
    {
      "from": "scope",
      "answer": "partial",
      "to": "partial"
    },
    {
      "from": "scope",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "data",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "data",
      "answer": "no",
      "to": "data-risk"
    },
    {
      "from": "data",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "steps": [
    {
      "id": "stage-prepare",
      "text": "Choose a safe comparison: A lifted or cracked display stops physical handling. Save the stop record. Use one repeatable on-screen control; retain personal screen content separately. Choose a comfortable ringtone volume and distinguish it from call reception.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    },
    {
      "id": "stage-compare",
      "text": "Record the differences: Compare with removable accessories disconnected only if safe. Keep call-only sound symptoms separate from local ringtone results. Verify backup readiness before a service provider changes the device.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    },
    {
      "id": "stage-return",
      "text": "Check the returned phone: Repeat the same touch control without entering private account information in this report. Repeat the same safe sound route and record persistent or intermittent symptoms. Keep the service outcome and any remaining untested route together.",
      "sourceIds": [
        "iphone-touch",
        "iphone-sound",
        "iphone-service"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    }
  ],
  "outcomeChecks": [
    "Touch comparison with removable coverings and accessories",
    "Ringtone versus call or speakerphone output",
    "The same simple control and sound for a return comparison"
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "sources": [
    {
      "id": "iphone-touch",
      "title": "Screen not working on iPhone",
      "url": "https://support.apple.com/en-us/102567",
      "locator": "If your screen is too sensitive or responds intermittently",
      "purpose": "Dry screen, restart and accessory/cover comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-sound",
      "title": "No sound or distorted iPhone speaker",
      "url": "https://support.apple.com/en-gb/118432",
      "locator": "Troubleshoot your speaker, steps 1–7",
      "purpose": "Silent switch, Focus, speaker openings, ringtone and call comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-ports",
      "path": "/assets/phone-iphone-ports.svg",
      "title": "iPhone 13 external controls",
      "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.",
      "sourceIds": [
        "iphone-spec"
      ],
      "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-touch-response",
    "iphone13-speaker-sound",
    "iphone13-service-backup"
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Handoff packet assembled",
      "text": "Review the evidence report and share it directly with the provider you choose.",
      "handoff": [
        "Touch comparison with removable coverings and accessories",
        "Ringtone versus call or speakerphone output",
        "The same simple control and sound for a return comparison",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "partial": {
      "type": "preparation_saved",
      "title": "Partial packet ready",
      "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.",
      "handoff": [
        "Touch comparison with removable coverings and accessories",
        "Ringtone versus call or speakerphone output",
        "The same simple control and sound for a return comparison",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "data-risk": {
      "type": "service_needed",
      "title": "Data protection needs a conversation",
      "text": "Export the available evidence and discuss backup or access limitations before handing over the device.",
      "handoff": [
        "Tell the provider which data is inaccessible and whether a verified backup exists.",
        "Touch comparison with removable coverings and accessories",
        "Ringtone versus call or speakerphone output",
        "The same simple control and sound for a return comparison",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Unconfirmed handoff packet",
      "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.",
      "handoff": [
        "Explain that safety or readiness has not yet been confirmed.",
        "Touch comparison with removable coverings and accessories",
        "Ringtone versus call or speakerphone output",
        "The same simple control and sound for a return comparison",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop-use handoff packet",
      "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.",
      "handoff": [
        "Do not use, charge, open or press on equipment with suspected battery damage.",
        "Keep suspected damaged accessories out of routine comparison tests.",
        "Touch comparison with removable coverings and accessories",
        "Ringtone versus call or speakerphone output",
        "The same simple control and sound for a return comparison",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    }
  },
  "workflow": {
    "family": "condition-matrix",
    "summary": "Separate an accessory or surface effect from call audio and display interaction, with a repeatable return check.",
    "osOptions": [
      "ios",
      "ios-unknown"
    ],
    "fields": [
      {
        "id": "coverage",
        "label": "Surface and removable covering condition",
        "type": "select",
        "options": [
          {
            "value": "dry-intact",
            "label": "Dry and intact"
          },
          {
            "value": "covered",
            "label": "A removable covering remains"
          },
          {
            "value": "damaged",
            "label": "Cracked, lifted or damaged"
          },
          {
            "value": "unknown",
            "label": "Not inspected"
          }
        ]
      },
      {
        "id": "audio-route",
        "label": "Sound comparison used",
        "type": "select",
        "options": [
          {
            "value": "ringtone",
            "label": "Ringtone control"
          },
          {
            "value": "call",
            "label": "A normal call"
          },
          {
            "value": "both",
            "label": "Ringtone and call"
          },
          {
            "value": "unknown",
            "label": "Not checked"
          }
        ]
      },
      {
        "id": "repeat-task",
        "label": "Same return comparison agreed",
        "type": "select",
        "options": [
          {
            "value": "yes",
            "label": "Confirmed"
          },
          {
            "value": "no",
            "label": "Not yet"
          },
          {
            "value": "unknown",
            "label": "Not known"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Before, during and after service",
      "rows": [
        {
          "id": "pack-condition-1",
          "label": "Comparison 1",
          "condition": "One simple touch control with safe coverings removed"
        },
        {
          "id": "pack-condition-2",
          "label": "Comparison 2",
          "condition": "Local ringtone at a comfortable volume"
        },
        {
          "id": "pack-condition-3",
          "label": "Comparison 3",
          "condition": "After service: the same control and sound route"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not checked"
        },
        {
          "value": "works",
          "label": "Expected response"
        },
        {
          "value": "fails",
          "label": "Symptom present"
        },
        {
          "value": "intermittent",
          "label": "Comes and goes"
        },
        {
          "value": "not-applicable",
          "label": "Not available / not applicable"
        }
      ]
    },
    "logPrompts": [
      "One simple touch control with safe coverings removed",
      "Local ringtone at a comfortable volume",
      "After service: the same control and sound route"
    ],
    "reportFocus": [
      "Touch comparison with removable coverings and accessories",
      "Ringtone versus call or speakerphone output",
      "The same simple control and sound for a return comparison"
    ],
    "notDoneGuidance": [
      "An absent task record remains unstarted in the packet.",
      "Only mark a check performed when its recorded condition actually occurred.",
      "Stopped or unavailable tests remain useful handoff evidence."
    ]
  },
  "estimatedDuration": {
    "minutes": 25,
    "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service."
  }
}