{
  "id": "iphone13-microphone-check",
  "modelId": "iphone13",
  "title": "Microphones: memo, cameras and app permission",
  "intent": "Prepare a capture-path comparison when other people cannot hear you clearly.",
  "category": "diagnostics",
  "sourceIds": [
    "iphone-mic",
    "iphone-safety"
  ],
  "prerequisites": [
    "Microphone openings dry and undamaged",
    "A private room; no sensitive speech needed"
  ],
  "tools": [
    "Voice Memos and Camera apps",
    "A brief neutral test phrase kept on your device"
  ],
  "steps": [
    {
      "id": "cover",
      "text": "Remove a removable case or film obstructing microphone openings. Inspect only accessible surfaces; embedded debris or damage belongs with a provider.",
      "sourceIds": [
        "iphone-mic"
      ],
      "locator": "Clear the microphones"
    },
    {
      "id": "memo",
      "text": "Record a short neutral phrase in Voice Memos while speaking toward the bottom of the phone. Play it locally and record clarity only.",
      "sourceIds": [
        "iphone-mic"
      ],
      "locator": "If people cannot hear you on calls"
    },
    {
      "id": "rear",
      "text": "In Camera, record a short video while speaking toward the top of the phone. Check the voice locally.",
      "sourceIds": [
        "iphone-mic"
      ],
      "locator": "Speakerphone: record video"
    },
    {
      "id": "front",
      "text": "Switch to the other camera and repeat with the same phrase and speaking position. Compare both recordings without uploading them.",
      "sourceIds": [
        "iphone-mic"
      ],
      "locator": "Speakerphone: switch cameras and compare"
    },
    {
      "id": "permission",
      "text": "If only one app fails, inspect its Microphone permission under Settings → Privacy & Security, or the equivalent Privacy menu on older iOS. If permission is present but the app fails, contact its developer.",
      "sourceIds": [
        "iphone-mic"
      ],
      "locator": "Microphone does not work in a specific app"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "openings"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "openings",
      "question": "Are openings unobstructed without inserting a tool or disturbing damage?",
      "goal": "Prepare comparable recordings.",
      "sourceIds": [
        "iphone-mic"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Confirmed",
          "next": "recordings"
        },
        {
          "id": "no",
          "label": "Not available / not completed",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "recordings",
      "question": "What do the local recordings show?",
      "goal": "Separate capture paths from one app.",
      "sourceIds": [
        "iphone-mic"
      ],
      "options": [
        {
          "id": "clear",
          "label": "Memo and both camera voices are clear",
          "next": "app"
        },
        {
          "id": "unclear",
          "label": "At least one local recording stays unclear",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "A recording could not be made or heard",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "app",
      "question": "Does the original problem remain in only one app?",
      "goal": "Choose developer or general support.",
      "sourceIds": [
        "iphone-mic"
      ],
      "options": [
        {
          "id": "one",
          "label": "Yes; permission reviewed",
          "next": "ready"
        },
        {
          "id": "gone",
          "label": "No problem reproduced",
          "next": "ready"
        },
        {
          "id": "unchecked",
          "label": "App permission not checked",
          "next": "attention"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Save which local recordings were clear and whether one app remained affected. App-only failure with permission enabled should go to that app’s developer.",
      "handoff": [
        "Voice Memo clarity versus front/rear video voice clarity",
        "Case or film effect on the same neutral phrase",
        "Specific-app permission status; recordings remain private"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Review the affected app’s microphone permission before treating it as a phone-wide microphone issue.",
      "handoff": [
        "Check permission locally; no screenshot or account details are needed.",
        "Voice Memo clarity versus front/rear video voice clarity",
        "Case or film effect on the same neutral phrase",
        "Specific-app permission status; recordings remain private"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Bring the memo/front/rear clarity comparison to Apple. These observations do not identify a specific microphone part.",
      "handoff": [
        "Voice Memo clarity versus front/rear video voice clarity",
        "Case or film effect on the same neutral phrase",
        "Specific-app permission status; recordings remain private"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "One or more recordings could not be made or played, so those capture paths remain unknown.",
      "handoff": [
        "Tell support which recording route or playback step was unavailable.",
        "Voice Memo clarity versus front/rear video voice clarity",
        "Case or film effect on the same neutral phrase",
        "Specific-app permission status; recordings remain private"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Describe damaged or wet openings and avoid inserting anything into them.",
        "Voice Memo clarity versus front/rear video voice clarity",
        "Case or film effect on the same neutral phrase",
        "Specific-app permission status; recordings remain private"
      ]
    }
  },
  "outcomeChecks": [
    "Save which local recordings were clear and whether one app remained affected. App-only failure with permission enabled should go to that app’s developer.",
    "Bring the memo/front/rear clarity comparison to Apple. These observations do not identify a specific microphone part."
  ],
  "diagramId": "phone-iphone-audio",
  "workflow": {
    "family": "condition-matrix",
    "summary": "Compare local capture paths before interpreting remote-call quality.",
    "fields": [
      {
        "id": "capture-complaint",
        "label": "Original complaint",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "call",
            "label": "Other caller cannot hear clearly"
          },
          {
            "value": "speakerphone",
            "label": "Speakerphone voice unclear"
          },
          {
            "value": "app",
            "label": "One app has no microphone"
          },
          {
            "value": "recording",
            "label": "Local recording unclear"
          }
        ]
      },
      {
        "id": "permission-state",
        "label": "Affected-app microphone permission",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "enabled",
            "label": "Enabled"
          },
          {
            "value": "disabled",
            "label": "Disabled"
          },
          {
            "value": "missing",
            "label": "App not listed"
          },
          {
            "value": "not-app",
            "label": "No app-specific complaint"
          }
        ]
      },
      {
        "id": "playback-confidence",
        "label": "Playback comparison",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "audible",
            "label": "Playback route is audible"
          },
          {
            "value": "uncertain-output",
            "label": "Speaker/playback problem may confound result"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Local voice clarity",
      "rows": [
        {
          "id": "memo",
          "label": "Voice Memo",
          "condition": "Neutral phrase toward bottom; play back locally"
        },
        {
          "id": "rear-video",
          "label": "Rear-camera video voice",
          "condition": "Same phrase toward top; play back locally"
        },
        {
          "id": "front-video",
          "label": "Front-camera video voice",
          "condition": "Same phrase toward top; play back locally"
        },
        {
          "id": "affected-app",
          "label": "Original app after permission review",
          "condition": "Only when safe; no call recipient details or recordings uploaded"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Which local capture routes were clear",
      "Whether output playback could confound the result"
    ],
    "notDoneGuidance": [
      "Keep test audio and video outside this site.",
      "A missing permission option stays unknown until the developer confirms support."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "openings"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "openings",
      "answer": "yes",
      "to": "recordings"
    },
    {
      "from": "openings",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "openings",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "recordings",
      "answer": "clear",
      "to": "app"
    },
    {
      "from": "recordings",
      "answer": "unclear",
      "to": "service"
    },
    {
      "from": "recordings",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "app",
      "answer": "one",
      "to": "ready"
    },
    {
      "from": "app",
      "answer": "gone",
      "to": "ready"
    },
    {
      "from": "app",
      "answer": "unchecked",
      "to": "attention"
    }
  ],
  "sources": [
    {
      "id": "iphone-mic",
      "title": "If the microphones on your iPhone are not working",
      "url": "https://support.apple.com/en-us/101600",
      "locator": "Phone calls; Speakerphone; Specific app",
      "purpose": "Voice Memos, two camera recordings and microphone permissions",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-sound",
      "title": "No sound or distorted iPhone speaker",
      "url": "https://support.apple.com/en-gb/118432",
      "locator": "Troubleshoot your speaker, steps 1–7",
      "purpose": "Silent switch, Focus, speaker openings, ringtone and call comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-camera",
      "title": "If the camera or flash on your iPhone is not working",
      "url": "https://support.apple.com/en-us/102514",
      "locator": "Remove case/accessory/film; More steps; Get service",
      "purpose": "Front/rear camera and flashlight comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-audio",
      "path": "/assets/phone-iphone-audio.svg",
      "title": "iPhone local audio and camera comparisons",
      "alt": "Schematic comparison cards for ringtone playback, Voice Memo recording, rear-camera video voice and front-camera video voice, with a separate app-permission path.",
      "sourceIds": [
        "iphone-sound",
        "iphone-mic",
        "iphone-camera"
      ],
      "caption": "Original comparison schematic. These app paths do not identify individual internal microphone or speaker components.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-touch-response",
    "iphone13-speaker-sound",
    "iphone13-wifi-access"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}