BenchReady — Microphones: memo, cameras and app permission Standard iPhone 13 (2021), Lightning · 2.0.0 Prepare a capture-path comparison when other people cannot hear you clearly. MODEL FIT Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here. iOS 15 or later; use the support page matching your installed iOS for service settings. Excluded: iPhone 13 mini; iPhone 13 Pro; iPhone 13 Pro Max; iPhone 15 PREPARATION [ ] Microphone openings dry and undamaged [ ] A private room; no sensitive speech needed [ ] Voice Memos and Camera apps [ ] A brief neutral test phrase kept on your device [ ] Keep any existing backup accessible to you. [ ] Keep credentials and personal files outside this record. GUIDE 1. Remove a removable case or film obstructing microphone openings. Inspect only accessible surfaces; embedded debris or damage belongs with a provider. Sources: https://support.apple.com/en-us/101600; Clear the microphones 2. Record a short neutral phrase in Voice Memos while speaking toward the bottom of the phone. Play it locally and record clarity only. Sources: https://support.apple.com/en-us/101600; If people cannot hear you on calls 3. In Camera, record a short video while speaking toward the top of the phone. Check the voice locally. Sources: https://support.apple.com/en-us/101600; Speakerphone: record video 4. Switch to the other camera and repeat with the same phrase and speaking position. Compare both recordings without uploading them. Sources: https://support.apple.com/en-us/101600; Speakerphone: switch cameras and compare 5. If only one app fails, inspect its Microphone permission under Settings → Privacy & Security, or the equivalent Privacy menu on older iOS. If permission is present but the app fails, contact its developer. Sources: https://support.apple.com/en-us/101600; Microphone does not work in a specific app EVIDENCE TO RECORD Original complaint: Not recorded Affected-app microphone permission: Not recorded Playback comparison: Not recorded Voice Memo — Neutral phrase toward bottom; play back locally: Not checked Rear-camera video voice — Same phrase toward top; play back locally: Not checked Front-camera video voice — Same phrase toward top; play back locally: Not checked Original app after permission review — Only when safe; no call recipient details or recordings uploaded: Not checked STOP CONDITIONS Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it. Set damaged accessories aside. Do not open mains adapters or force connectors. Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step. OUTCOMES Comparison recorded: Save which local recordings were clear and whether one app remained affected. App-only failure with permission enabled should go to that app’s developer. - Voice Memo clarity versus front/rear video voice clarity - Case or film effect on the same neutral phrase - Specific-app permission status; recordings remain private Complete the missing preparation: Review the affected app’s microphone permission before treating it as a phone-wide microphone issue. - Check permission locally; no screenshot or account details are needed. - Voice Memo clarity versus front/rear video voice clarity - Case or film effect on the same neutral phrase - Specific-app permission status; recordings remain private Discuss the recorded result with support: Bring the memo/front/rear clarity comparison to Apple. These observations do not identify a specific microphone part. - Voice Memo clarity versus front/rear video voice clarity - Case or film effect on the same neutral phrase - Specific-app permission status; recordings remain private Keep the unknowns in your handoff: One or more recordings could not be made or played, so those capture paths remain unknown. - Tell support which recording route or playback step was unavailable. - Voice Memo clarity versus front/rear video voice clarity - Case or film effect on the same neutral phrase - Specific-app permission status; recordings remain private Stop powered checks: Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger. - Describe damaged or wet openings and avoid inserting anything into them. - Voice Memo clarity versus front/rear video voice clarity - Case or film effect on the same neutral phrase - Specific-app permission status; recordings remain private SOURCES If the microphones on your iPhone are not working: https://support.apple.com/en-us/101600 (Phone calls; Speakerphone; Specific app; checked 2026-10-13) Important safety information for iPhone: https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26 (Handling; Repairing; Battery; Charging; checked 2026-10-13) Identify your iPhone model: https://support.apple.com/en-ie/108044 (Find the model name / iPhone 13; checked 2026-10-04) iPhone 13 technical specifications: https://support.apple.com/en-ie/111872 (External Buttons and Connectors; Power and Battery; checked 2026-10-13) Prepare iPhone for a service appointment: https://support.apple.com/en-us/109519 (Get ready; Bring in; Get back from service; checked 2026-10-13) No sound or distorted iPhone speaker: https://support.apple.com/en-gb/118432 (Troubleshoot your speaker, steps 1–7; checked 2026-10-13) If the camera or flash on your iPhone is not working: https://support.apple.com/en-us/102514 (Remove case/accessory/film; More steps; Get service; checked 2026-10-13) This is a blank guide. Use the website to save observations and export an importable record. No physical repair has been verified.