{ "id": "iphone13-power-handoff", "entityKind": "pack", "version": "2.0.0", "title": "iPhone 13 charging and moisture handoff", "intent": "Keep drying history, safe accessory comparisons and data readiness together for a charging appointment.", "modelId": "iphone13", "deviceFamily": "phone", "modelApplicability": { "id": "iphone13", "name": "iPhone 13", "family": "phone", "revision": "Standard iPhone 13 (2021), Lightning", "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.", "region": "US-first service preparation; local service eligibility varies.", "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.", "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "sourceIds": [ "iphone-id", "iphone-spec", "iphone-service" ] }, "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "category": "preparation", "taskIds": [ "iphone13-wired-charge", "iphone13-liquid-alert", "iphone13-service-backup" ], "includedTasks": [ { "id": "iphone13-wired-charge", "modelId": "iphone13", "title": "Wired charging: cable, adapter and outlet", "intent": "Identify which external charging condition changes the response before arranging service.", "category": "power", "sourceIds": [ "iphone-charge", "iphone-spec", "iphone-safety" ], "prerequisites": [ "Dry Lightning connector and phone", "A safe working outlet; no damaged accessories" ], "tools": [ "An undamaged compatible Lightning cable and USB adapter", "A second compatible cable or adapter, only if already available" ], "steps": [ { "id": "inspect", "text": "Inspect the cable ends and adapter. Use a direct wall connection and look into the Lightning opening without inserting tools. Set damaged equipment aside.", "sourceIds": [ "iphone-charge" ], "locator": "If your device will not charge: cable, connection and port checks" }, { "id": "baseline", "text": "Keep the outlet, adapter and cable fixed for the first observation. Record whether the battery indicator appears after 30 minutes.", "sourceIds": [ "iphone-charge" ], "locator": "Charge for half an hour" }, { "id": "one-change", "text": "If safe equipment is available, compare another cable while keeping the adapter and outlet fixed, then another adapter with the chosen cable. Record unavailable combinations as not tested.", "sourceIds": [ "iphone-charge" ], "locator": "Try a different USB cable or charger" }, { "id": "restart", "text": "If the phone still will not start, quickly press Volume up, then Volume down; hold Side until the Apple logo appears. Save any accessible work first.", "sourceIds": [ "iphone-charge" ], "locator": "iPhone 8 or later force restart" }, { "id": "recheck", "text": "Leave it on the verified setup for another 30 minutes. Capture the final response and stop repeating combinations if none produces a response.", "sourceIds": [ "iphone-charge" ], "locator": "Charge another half hour; service" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "iphone-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "setup" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "setup", "question": "Is there a dry, firm connection using intact compatible equipment?", "goal": "Establish one usable baseline.", "sourceIds": [ "iphone-charge" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "response" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "response", "question": "What happened after the charging intervals and restart check?", "goal": "Choose a next step from the observed response.", "sourceIds": [ "iphone-charge" ], "options": [ { "id": "returned", "label": "Charging or startup returned", "next": "ready" }, { "id": "none", "label": "Still no charging or startup", "next": "service" }, { "id": "partial", "label": "Only some checks could be done", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Keep the exact working combination and back up once the phone is accessible. A changed response identifies a useful external-power lead.", "handoff": [ "Direct-wall baseline and whether a charging icon appeared", "Cable-only and adapter-only changes, including not-tested rows", "Response after the first and second 30-minute intervals" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Obtain a safe compatible setup before interpreting the phone response.", "handoff": [ "Confirm the outlet and cable compatibility before retrying.", "Direct-wall baseline and whether a charging icon appeared", "Cable-only and adapter-only changes, including not-tested rows", "Response after the first and second 30-minute intervals" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Ask Apple to assess charging with the recorded cable/adapter comparison. No single part is identified by a blank screen.", "handoff": [ "Direct-wall baseline and whether a charging icon appeared", "Cable-only and adapter-only changes, including not-tested rows", "Response after the first and second 30-minute intervals" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "The power result is incomplete because a charging interval, equipment comparison or restart was not observed.", "handoff": [ "Tell the provider which charging interval or substitute accessory was unavailable.", "Direct-wall baseline and whether a charging icon appeared", "Cable-only and adapter-only changes, including not-tested rows", "Response after the first and second 30-minute intervals" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Tell the provider where damage or abnormal heat was seen; keep that accessory out of subsequent tests.", "Direct-wall baseline and whether a charging icon appeared", "Cable-only and adapter-only changes, including not-tested rows", "Response after the first and second 30-minute intervals" ] } }, "outcomeChecks": [ "Keep the exact working combination and back up once the phone is accessible. A changed response identifies a useful external-power lead.", "Ask Apple to assess charging with the recorded cable/adapter comparison. No single part is identified by a blank screen." ], "diagramId": "phone-iphone-ports", "workflow": { "family": "power-comparison", "summary": "Change one charging item at a time; record recognition separately from startup.", "fields": [ { "id": "cable-kind", "label": "Cable used", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "apple", "label": "Apple Lightning cable" }, { "value": "certified", "label": "Compatible certified Lightning cable" }, { "value": "unverified", "label": "Compatibility not confirmed" } ] }, { "id": "adapter-check", "label": "Adapter comparison", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "same", "label": "Only original adapter available" }, { "value": "swapped", "label": "Second compatible adapter compared" }, { "value": "failed-other", "label": "Adapter also failed on another device" } ] }, { "id": "charge-response", "label": "Final visible response", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "icon", "label": "Charging icon" }, { "value": "boot", "label": "Phone started" }, { "value": "blank", "label": "No visible response" } ] }, { "id": "intervals", "label": "Charging intervals completed", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "first", "label": "First 30 minutes only" }, { "value": "both", "label": "Both 30-minute intervals" }, { "value": "none", "label": "No timed interval" } ] } ], "matrix": { "title": "Charging combinations", "rows": [ { "id": "baseline", "label": "Original cable + adapter", "condition": "Working wall outlet; direct connection; dry port" }, { "id": "cable", "label": "Different cable only", "condition": "Same adapter and outlet; second compatible cable" }, { "id": "adapter", "label": "Different adapter only", "condition": "Same tested cable and outlet; compatible adapter" }, { "id": "restart-charge", "label": "After restart and further charge", "condition": "Verified setup; second 30-minute interval" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Which single accessory change altered the response", "Charging indicator versus successful startup" ], "notDoneGuidance": [ "Do not fill an unavailable substitute row from assumption.", "A dry visual port check does not establish internal condition." ], "osOptions": [ "ios", "ios-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "iphone13", "name": "iPhone 13", "family": "phone", "revision": "Standard iPhone 13 (2021), Lightning", "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.", "region": "US-first service preparation; local service eligibility varies.", "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.", "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "sourceIds": [ "iphone-id", "iphone-spec", "iphone-service" ] }, "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "setup" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "setup", "answer": "yes", "to": "response" }, { "from": "setup", "answer": "no", "to": "attention" }, { "from": "setup", "answer": "unknown", "to": "uncertain" }, { "from": "response", "answer": "returned", "to": "ready" }, { "from": "response", "answer": "none", "to": "service" }, { "from": "response", "answer": "partial", "to": "uncertain" } ], "sources": [ { "id": "iphone-charge", "title": "If your iPhone will not charge", "url": "https://support.apple.com/en-ie/108805", "locator": "If your device will not charge, steps 1–8", "purpose": "External power checks and two 30-minute charging intervals", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "minutes": [ 30 ] } }, { "id": "iphone-spec", "title": "iPhone 13 technical specifications", "url": "https://support.apple.com/en-ie/111872", "locator": "External Buttons and Connectors; Power and Battery", "purpose": "Lightning, physical controls and wireless charging applicability", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-safety", "title": "Important safety information for iPhone", "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26", "locator": "Handling; Repairing; Battery; Charging", "purpose": "Stop use for suspected damage and use trained battery service", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-id", "title": "Identify your iPhone model", "url": "https://support.apple.com/en-ie/108044", "locator": "Find the model name / iPhone 13", "purpose": "Model confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "iphone-service", "title": "Prepare iPhone for a service appointment", "url": "https://support.apple.com/en-us/109519", "locator": "Get ready; Bring in; Get back from service", "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-iphone-ports", "path": "/assets/phone-iphone-ports.svg", "title": "iPhone 13 external controls", "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.", "sourceIds": [ "iphone-spec" ], "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.", "kind": "Original schematic" } ], "relatedIds": [ "iphone13-wireless-charge", "iphone13-liquid-alert", "iphone13-touch-response" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "iphone-heat" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Establish a safe charging setup.", "question": "Did an undamaged cable and working outlet give a firm direct connection?", "sourceIds": [ "iphone-charge", "iphone-spec" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Record a visible response.", "question": "Did the phone show charging or turn on after the sourced charging and restart checks?", "sourceIds": [ "iphone-charge", "iphone-spec" ], "options": [ { "id": "yes", "label": "Charging or power returned", "next": "ready" }, { "id": "no", "label": "Still no response", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Phone and connector are dry", "You can safely use a known working outlet", "Undamaged Lightning cable", "Compatible undamaged USB charger", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "iphone13-liquid-alert", "modelId": "iphone13", "title": "Lightning liquid alert: drying and recurrence", "intent": "Track safe drying and determine whether a warning follows one accessory or every dry connection.", "category": "power", "sourceIds": [ "iphone-liquid", "iphone-safety" ], "prerequisites": [ "A Lightning liquid warning was observed", "No other damage or heat concern" ], "tools": [ "Dry place with airflow", "An intact dry Apple Lightning cable for a later comparison" ], "steps": [ { "id": "disconnect", "text": "Unplug both cable ends. Leave emergency charging override unused for these checks. Record whether the warning began after known moisture or only with one accessory.", "sourceIds": [ "iphone-liquid" ], "locator": "If your iPhone or accessory is wet" }, { "id": "dry", "text": "Gently tap the phone against your hand with Lightning facing down, then leave it in airflow. Use no heat, compressed air, rice or objects inside the connector.", "sourceIds": [ "iphone-liquid" ], "locator": "Dry your iPhone; things not to do" }, { "id": "first-check", "text": "Wait at least 30 minutes before a dry-cable check. If the warning returns, disconnect again and let drying continue.", "sourceIds": [ "iphone-liquid" ], "locator": "Try again after at least 30 minutes" }, { "id": "later-check", "text": "Complete drying can take up to 24 hours. Record the later result only when you actually tried a dry connection; time elapsed alone is not a passing result.", "sourceIds": [ "iphone-liquid" ], "locator": "Liquid can remain under pins; up to 24 hours" }, { "id": "accessory", "text": "A warning confined to one dry accessory should be taken to its manufacturer. Repeated warnings with a dry Apple cable need Apple service guidance.", "sourceIds": [ "iphone-liquid" ], "locator": "If your iPhone and accessory are not wet" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, smoke, burning smell, damaged charging equipment, or liquid damage beyond a wet Lightning connector alert? A connector alert alone uses the drying steps below.", "sourceIds": [ "iphone-safety" ], "options": [ { "id": "safe", "label": "Only a wet-connector alert; no damage signs", "next": "drying" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "drying", "question": "Were both ends disconnected and the safe drying method used?", "goal": "Establish drying before retesting.", "sourceIds": [ "iphone-liquid" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "timing" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "timing", "question": "Has at least the first 30-minute drying wait passed before any retry?", "goal": "Prevent immediate wet reconnection.", "sourceIds": [ "iphone-liquid" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "alert" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "alert", "question": "What is the latest dry-connection result?", "goal": "Keep ongoing drying separate from persistent service symptoms.", "sourceIds": [ "iphone-liquid" ], "options": [ { "id": "clear", "label": "No warning on a dry connection", "next": "ready" }, { "id": "drying", "label": "Warning returned; drying still in progress", "next": "attention" }, { "id": "persistent", "label": "Repeated warning with a dry Apple cable", "next": "service" }, { "id": "unknown", "label": "No safe retry yet", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Save when the alert cleared and which dry cable was used. Resume wired use only when phone and cable are dry.", "handoff": [ "Initial warning and known moisture context", "Drying stage reached and actual retry outcomes", "One-accessory versus Apple-cable recurrence" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Keep the cable disconnected while drying continues. A repeat warning during drying is not a failed-port diagnosis.", "handoff": [ "Wait for the safe drying condition instead of using emergency override.", "Initial warning and known moisture context", "Drying stage reached and actual retry outcomes", "One-accessory versus Apple-cable recurrence" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Bring the drying history and dry Apple-cable result to Apple. If only one accessory triggers the warning, contact its maker.", "handoff": [ "Initial warning and known moisture context", "Drying stage reached and actual retry outcomes", "One-accessory versus Apple-cable recurrence" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "No dry retry has established whether the warning cleared. The record should show elapsed drying separately from tested results.", "handoff": [ "Tell support whether a dry Apple cable could be tried and how far drying progressed.", "Initial warning and known moisture context", "Drying stage reached and actual retry outcomes", "One-accessory versus Apple-cable recurrence" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Describe any liquid damage beyond the connector warning and avoid further powered tests.", "Initial warning and known moisture context", "Drying stage reached and actual retry outcomes", "One-accessory versus Apple-cable recurrence" ] } }, "outcomeChecks": [ "Save when the alert cleared and which dry cable was used. Resume wired use only when phone and cable are dry.", "Bring the drying history and dry Apple-cable result to Apple. If only one accessory triggers the warning, contact its maker." ], "diagramId": "phone-iphone-drying", "workflow": { "family": "intermittent-log", "summary": "Record actual alert observations as drying progresses; do not create extra wet-connector tests.", "fields": [ { "id": "moisture-context", "label": "Before the warning", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "known-wet", "label": "Known moisture exposure" }, { "value": "no-known-wet", "label": "No known moisture" }, { "value": "accessory-change", "label": "Warning after accessory change" } ] }, { "id": "drying-stage", "label": "Drying stage reached", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "under30", "label": "Less than 30 minutes" }, { "value": "over30", "label": "At least 30 minutes" }, { "value": "upto24", "label": "Further drying up to 24 hours" }, { "value": "over24", "label": "About 24 hours or more" } ] }, { "id": "alert-pattern", "label": "Alert pattern", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "cleared", "label": "Cleared on dry retry" }, { "value": "single", "label": "Only one accessory" }, { "value": "apple", "label": "Also with dry Apple cable" }, { "value": "not-retried", "label": "No retry" } ] } ], "matrix": { "title": "Dry-connection observations", "rows": [ { "id": "first-dry", "label": "First permitted dry retry", "condition": "At least 30 minutes in airflow; phone and cable checked dry" }, { "id": "later-dry", "label": "Later dry retry", "condition": "Further drying after a returned warning; no forced override" }, { "id": "apple-cable", "label": "Dry Apple cable comparison", "condition": "Only if an intact dry Apple cable is available" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Elapsed drying versus an actual connection result", "Accessory-specific recurrence" ], "notDoneGuidance": [ "Keep rows not tested until a dry retry is safe.", "The log does not establish absence of internal liquid damage." ], "logPrompts": [ "Warning at first dry retry", "Warning after further drying", "Warning limited to one cable", "Warning cleared on dry Apple cable" ], "osOptions": [ "ios", "ios-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "iphone13", "name": "iPhone 13", "family": "phone", "revision": "Standard iPhone 13 (2021), Lightning", "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.", "region": "US-first service preparation; local service eligibility varies.", "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.", "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "sourceIds": [ "iphone-id", "iphone-spec", "iphone-service" ] }, "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "drying" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "drying", "answer": "yes", "to": "timing" }, { "from": "drying", "answer": "no", "to": "attention" }, { "from": "drying", "answer": "unknown", "to": "uncertain" }, { "from": "timing", "answer": "yes", "to": "alert" }, { "from": "timing", "answer": "no", "to": "attention" }, { "from": "timing", "answer": "unknown", "to": "uncertain" }, { "from": "alert", "answer": "clear", "to": "ready" }, { "from": "alert", "answer": "drying", "to": "attention" }, { "from": "alert", "answer": "persistent", "to": "service" }, { "from": "alert", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "iphone-liquid", "title": "Liquid detection on iPhone", "url": "https://support.apple.com/en-us/102643", "locator": "If your iPhone or accessory is wet; If your iPhone and accessory are not wet", "purpose": "Drying intervals and accessory-specific persistent alerts", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "minutes": [ 30 ], "hours": [ 24 ] } }, { "id": "iphone-safety", "title": "Important safety information for iPhone", "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26", "locator": "Handling; Repairing; Battery; Charging", "purpose": "Stop use for suspected damage and use trained battery service", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-id", "title": "Identify your iPhone model", "url": "https://support.apple.com/en-ie/108044", "locator": "Find the model name / iPhone 13", "purpose": "Model confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "iphone-spec", "title": "iPhone 13 technical specifications", "url": "https://support.apple.com/en-ie/111872", "locator": "External Buttons and Connectors; Power and Battery", "purpose": "Lightning, physical controls and wireless charging applicability", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-service", "title": "Prepare iPhone for a service appointment", "url": "https://support.apple.com/en-us/109519", "locator": "Get ready; Bring in; Get back from service", "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-iphone-drying", "path": "/assets/phone-iphone-drying.svg", "title": "Lightning alert drying path", "alt": "Schematic flow: unplug both cable ends, connector down with airflow, wait at least 30 minutes, dry retry; a returned alert means further drying up to 24 hours and persistent dry-cable alerts need support.", "sourceIds": [ "iphone-liquid" ], "caption": "Original schematic of the official drying sequence. Elapsed time does not replace an actual dry-connection observation.", "kind": "Original schematic" } ], "relatedIds": [ "iphone13-heat-pause", "iphone13-wired-charge", "iphone13-touch-response" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Is there swelling, casing separation, smoke, burning smell, battery/adapter damage, or liquid damage beyond a wet Lightning connector alert? A connector moisture warning alone is handled by the drying guide.", "sourceIds": [ "iphone-liquid", "iphone-heat" ], "options": [ { "id": "safe", "label": "Only a wet-connector alert; no damage signs", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Avoid connector damage.", "question": "Have the phone and cable been left to dry without heat or inserted objects?", "sourceIds": [ "iphone-liquid" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Separate persistent alerts from a drying response.", "question": "After drying, is the alert gone with a dry undamaged cable?", "sourceIds": [ "iphone-liquid" ], "options": [ { "id": "yes", "label": "Alert cleared", "next": "ready" }, { "id": "no", "label": "Alert persists", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "A liquid alert appeared on a Lightning connection", "No swelling or physical battery damage", "Dry ventilated place", "Dry undamaged cable for a later check", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "iphone13-service-backup", "modelId": "iphone13", "title": "Backup coverage and service appointment", "intent": "Verify the backup and service preparation that can actually be completed on this iPhone.", "category": "preparation", "sourceIds": [ "iphone-service", "iphone-backup", "iphone-safety" ], "prerequisites": [ "Owner authorization", "Accessible data or a clear plan to discuss inaccessible data" ], "tools": [ "Your existing iCloud backup or own Mac", "Provider appointment instructions" ], "steps": [ { "id": "method", "text": "Choose your existing backup route. For a Mac, select iPhone in Finder → General, choose the local backup option and Back Up Now. Keep any encryption password privately.", "sourceIds": [ "iphone-backup" ], "locator": "Back up iPhone using your Mac" }, { "id": "verify", "text": "Review the reported backup completion and included apps. For iCloud, use Settings → your name → iCloud → iCloud Backup; distinguish backup contents from separately synced data.", "sourceIds": [ "iphone-backup" ], "locator": "Back up using iCloud; Manage iCloud storage" }, { "id": "sync", "text": "Check that the iCloud features you use have finished syncing. Record completion status only, without account names or file contents.", "sourceIds": [ "iphone-service" ], "locator": "Get ready: backup and iCloud sync" }, { "id": "readiness", "text": "Read the service page for the installed iOS. Find My or repair-readiness instructions depend on OS. Follow the owner-only instructions at handoff; ask the provider if the named option is absent.", "sourceIds": [ "iphone-service" ], "locator": "Get ready: OS-dependent Find My / Ready for Repair or Trade-In" }, { "id": "appointment", "text": "Check appointment, affected accessories, proof of purchase and identification requirements privately. Remain present if asked to authenticate during software support. Never disclose account passwords or device passcodes.", "sourceIds": [ "iphone-service" ], "locator": "When you bring in; credential warning" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "iphone-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "backup" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "backup", "question": "What is the backup readiness?", "goal": "Make the actual data coverage visible.", "sourceIds": [ "iphone-backup" ], "options": [ { "id": "verified", "label": "Completion and coverage reviewed", "next": "provider" }, { "id": "partial", "label": "Backup incomplete or data inaccessible", "next": "service" }, { "id": "unknown", "label": "Backup status not checked", "next": "uncertain" } ] }, { "id": "provider", "question": "Were installed-OS service requirements and the appointment reviewed?", "goal": "Avoid guessing a Find My procedure.", "sourceIds": [ "iphone-service" ], "options": [ { "id": "yes", "label": "Requirements reviewed", "next": "ready" }, { "id": "no", "label": "Provider clarification needed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.", "handoff": [ "Backup route and verified completion status", "Separately synced content and remaining coverage gaps", "Installed-OS readiness option and affected accessories" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Ask the provider which service-readiness option applies to the installed iOS and finish the appointment checklist.", "handoff": [ "Resolve the provider preparation requirement before handoff.", "Backup route and verified completion status", "Separately synced content and remaining coverage gaps", "Installed-OS readiness option and affected accessories" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass.", "handoff": [ "Backup route and verified completion status", "Separately synced content and remaining coverage gaps", "Installed-OS readiness option and affected accessories" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "Backup completion or contents have not been verified, so data readiness remains unknown.", "handoff": [ "Tell the provider whether there is an accessible backup and which data categories are not verified.", "Backup route and verified completion status", "Separately synced content and remaining coverage gaps", "Installed-OS readiness option and affected accessories" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Tell service staff the damage condition before attempting a backup requiring charging.", "Backup route and verified completion status", "Separately synced content and remaining coverage gaps", "Installed-OS readiness option and affected accessories" ] } }, "outcomeChecks": [ "Keep the completed backup separate from the phone and bring the recorded symptom and affected accessories. Authentication stays under your control.", "Discuss unprotected or inaccessible data before authorizing work that can affect it. Do not erase the phone to make this checklist pass." ], "diagramId": "phone-iphone-backup", "workflow": { "family": "data-service", "summary": "Record backup evidence, remaining gaps and service readiness without entering account details.", "fields": [ { "id": "backup-route", "label": "Backup route", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "icloud", "label": "Existing iCloud backup" }, { "value": "mac", "label": "Own Mac local backup" }, { "value": "other", "label": "Other existing backup route" }, { "value": "none", "label": "No backup available" } ] }, { "id": "coverage-review", "label": "Backup coverage", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "reviewed", "label": "Included apps and content reviewed" }, { "value": "partial", "label": "Only selected content checked" }, { "value": "inaccessible", "label": "Phone data inaccessible" } ] }, { "id": "service-option", "label": "Observed service-readiness option", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "find-my", "label": "Provider directs owner to Find My preparation" }, { "value": "ready-repair", "label": "Ready for Repair / Repair or Trade In visible" }, { "value": "absent", "label": "Expected option absent" } ] }, { "id": "sync-completion", "label": "Synced content", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "complete", "label": "Sync completion checked" }, { "value": "pending", "label": "Sync still pending" }, { "value": "unused", "label": "No synced content used" } ] } ], "matrix": { "title": "Data and appointment evidence", "rows": [ { "id": "backup", "label": "Backup completion", "condition": "Existing route reports a completed backup" }, { "id": "sync", "label": "Synced content availability", "condition": "Relevant cloud content accessible privately" }, { "id": "requirements", "label": "Service-readiness instruction", "condition": "Matches actual installed OS and provider" }, { "id": "appointment", "label": "Appointment and accessories", "condition": "Required documents checked privately; affected accessory identified" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Verified coverage versus unresolved data risk", "Provider requirements actually checked" ], "notDoneGuidance": [ "Do not treat a enabled backup switch as completed backup evidence.", "No account, passcode, encryption password or serial number belongs in this record." ], "osOptions": [ "ios", "ios-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "iphone13", "name": "iPhone 13", "family": "phone", "revision": "Standard iPhone 13 (2021), Lightning", "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.", "region": "US-first service preparation; local service eligibility varies.", "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.", "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "sourceIds": [ "iphone-id", "iphone-spec", "iphone-service" ] }, "exclusions": [ "iPhone 13 mini", "iPhone 13 Pro", "iPhone 13 Pro Max", "iPhone 15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "backup" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "backup", "answer": "verified", "to": "provider" }, { "from": "backup", "answer": "partial", "to": "service" }, { "from": "backup", "answer": "unknown", "to": "uncertain" }, { "from": "provider", "answer": "yes", "to": "ready" }, { "from": "provider", "answer": "no", "to": "attention" }, { "from": "provider", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "iphone-service", "title": "Prepare iPhone for a service appointment", "url": "https://support.apple.com/en-us/109519", "locator": "Get ready; Bring in; Get back from service", "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-backup", "title": "Back up iPhone", "url": "https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios", "locator": "Back up using iCloud; Manage iCloud storage; Back up using your Mac", "purpose": "Backup completion, coverage and local encryption", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-safety", "title": "Important safety information for iPhone", "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26", "locator": "Handling; Repairing; Battery; Charging", "purpose": "Stop use for suspected damage and use trained battery service", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-id", "title": "Identify your iPhone model", "url": "https://support.apple.com/en-ie/108044", "locator": "Find the model name / iPhone 13", "purpose": "Model confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "iphone-spec", "title": "iPhone 13 technical specifications", "url": "https://support.apple.com/en-ie/111872", "locator": "External Buttons and Connectors; Power and Battery", "purpose": "Lightning, physical controls and wireless charging applicability", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-iphone-backup", "path": "/assets/phone-iphone-backup.svg", "title": "iPhone backup and returned-data review", "alt": "Schematic: existing iCloud or Mac backup, completion and coverage check, separately synced content check, service handoff, then returned-data and original-symptom review.", "sourceIds": [ "iphone-backup", "iphone-service" ], "caption": "Original data-readiness schematic. Keep credentials and personal content in the owner’s existing tools.", "kind": "Original schematic" } ], "relatedIds": [ "iphone13-return-check", "iphone13-wired-charge", "iphone13-liquid-alert" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "iphone-heat" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Make the data risk visible.", "question": "Have you verified a completed backup or explicitly identified the files still at risk?", "sourceIds": [ "iphone-service", "iphone-backup" ], "options": [ { "id": "yes", "label": "Backup verified", "next": "check-2" }, { "id": "no", "label": "Backup not verified", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Prepare the handoff.", "question": "Have you checked the provider’s OS-specific preparation and appointment requirements?", "sourceIds": [ "iphone-service", "iphone-backup" ], "options": [ { "id": "yes", "label": "Requirements checked", "next": "ready" }, { "id": "no", "label": "Still need provider guidance", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "You own the device or have the owner’s permission", "Device can be unlocked using your own credentials", "Your own Mac for a local backup, if available", "Appointment details kept privately", "A private place to keep your findings", "A current backup if the device is accessible" ] } ], "stages": [ { "id": "before", "title": "Before the appointment", "items": [ "Do not reconnect a wet connector or a damaged accessory. Save the visible alert state.", "Use the charging comparison only after safe and dry conditions are confirmed.", "Verify a backup if the phone is accessible; otherwise mark the files still inaccessible." ] }, { "id": "handoff", "title": "At the handoff", "items": [ "Export the three task records, including comparisons not performed.", "Keep a suspect cable separate and ask whether the provider wants it brought in.", "Explain whether the warning is accessory-specific; avoid naming a failed internal part." ] }, { "id": "return", "title": "When the phone returns", "items": [ "Review the repair summary before accepting any erase or restore instructions.", "Compare the agreed dry charging setup and record the actual response.", "Confirm access to backed-up information before discarding any earlier backup." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 3 included task records and marked any unperformed checks?", "goal": "Keep drying history, safe accessory comparisons and data readiness together for a charging appointment.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-before", "text": "Before the appointment: Do not reconnect a wet connector or a damaged accessory. Save the visible alert state. Use the charging comparison only after safe and dry conditions are confirmed. Verify a backup if the phone is accessible; otherwise mark the files still inaccessible.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-handoff", "text": "At the handoff: Export the three task records, including comparisons not performed. Keep a suspect cable separate and ask whether the provider wants it brought in. Explain whether the warning is accessory-specific; avoid naming a failed internal part.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-return", "text": "When the phone returns: Review the repair summary before accepting any erase or restore instructions. Compare the agreed dry charging setup and record the actual response. Confirm access to backed-up information before discarding any earlier backup.", "sourceIds": [ "iphone-charge", "iphone-liquid", "iphone-service" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "iphone-charge", "title": "If your iPhone will not charge", "url": "https://support.apple.com/en-ie/108805", "locator": "If your device will not charge, steps 1–8", "purpose": "External power checks and two 30-minute charging intervals", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "minutes": [ 30 ] } }, { "id": "iphone-liquid", "title": "Liquid detection on iPhone", "url": "https://support.apple.com/en-us/102643", "locator": "If your iPhone or accessory is wet; If your iPhone and accessory are not wet", "purpose": "Drying intervals and accessory-specific persistent alerts", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "minutes": [ 30 ], "hours": [ 24 ] } }, { "id": "iphone-service", "title": "Prepare iPhone for a service appointment", "url": "https://support.apple.com/en-us/109519", "locator": "Get ready; Bring in; Get back from service", "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "iphone-id", "title": "Identify your iPhone model", "url": "https://support.apple.com/en-ie/108044", "locator": "Find the model name / iPhone 13", "purpose": "Model confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "iphone-spec", "title": "iPhone 13 technical specifications", "url": "https://support.apple.com/en-ie/111872", "locator": "External Buttons and Connectors; Power and Battery", "purpose": "Lightning, physical controls and wireless charging applicability", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-iphone-ports", "path": "/assets/phone-iphone-ports.svg", "title": "iPhone 13 external controls", "alt": "Schematic front view of iPhone 13: Ring/Silent and volume buttons on the left, Side on the right, Lightning at the bottom.", "sourceIds": [ "iphone-spec" ], "caption": "Original schematic of external controls. Not to scale; no opening or cleaning-tool insertion is shown.", "kind": "Original schematic" } ], "relatedIds": [ "iphone13-wired-charge", "iphone13-liquid-alert", "iphone13-service-backup" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "power-comparison", "summary": "Keep drying history, safe accessory comparisons and data readiness together for a charging appointment.", "osOptions": [ "ios", "ios-unknown" ], "fields": [ { "id": "moisture", "label": "Connector warning before the appointment", "type": "select", "options": [ { "value": "never", "label": "No alert observed" }, { "value": "cleared", "label": "Alert cleared after drying" }, { "value": "persists", "label": "Alert remains" }, { "value": "unknown", "label": "Not checked" } ] }, { "id": "accessory-held", "label": "Suspect accessory kept separately", "type": "select", "options": [ { "value": "yes", "label": "Confirmed" }, { "value": "no", "label": "Not yet" }, { "value": "unknown", "label": "Not known" } ] }, { "id": "backup-discussed", "label": "Data loss risk discussed with provider", "type": "select", "options": [ { "value": "yes", "label": "Confirmed" }, { "value": "no", "label": "Not yet" }, { "value": "unknown", "label": "Not known" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Direct dry Lightning connection with the original safe setup" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "A different undamaged compatible cable, keeping the outlet constant" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "After service: charging indication with the agreed safe setup" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Direct dry Lightning connection with the original safe setup", "A different undamaged compatible cable, keeping the outlet constant", "After service: charging indication with the agreed safe setup" ], "reportFocus": [ "Dryness and warning status before any reconnection", "Which safe cable and outlet conditions were actually compared", "Backup availability if the phone stays unavailable" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }