{
  "id": "iphone13-return-check",
  "modelId": "iphone13",
  "title": "After service: data and original symptom review",
  "intent": "Check the returned phone against the original service concern while keeping the pre-service backup available.",
  "category": "preparation",
  "sourceIds": [
    "iphone-service",
    "iphone-backup",
    "iphone-touch",
    "iphone-sound",
    "iphone-charge",
    "iphone-safety"
  ],
  "prerequisites": [
    "Phone returned by the service provider",
    "Original symptom record and pre-service backup kept separately"
  ],
  "tools": [
    "Existing service paperwork kept private",
    "The affected accessory, only if intact and safe"
  ],
  "steps": [
    {
      "id": "handover",
      "text": "Review the provider’s stated work and whether the phone was erased or replaced. Ask about any unfinished preparation or follow-up before leaving the handoff.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "When you get your iPhone back from service"
    },
    {
      "id": "data",
      "text": "Check whether the phone opens normally and required data is available privately. An erased phone needs Apple’s restore guidance; do not erase again from this task.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "Return from service: erased device and restoring backup"
    },
    {
      "id": "backup",
      "text": "Keep the earlier backup while reviewing restored and synced content. If setup as new is shown but you intended to restore, ask Apple before starting new backups that could replace the earlier iCloud backup.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "Set up as new then restore later: backup overwrite caution"
    },
    {
      "id": "symptom",
      "text": "Recheck only the original complaint under the same safe condition: dry direct charging, an ordinary touch control or local ringtone as applicable. Use the corresponding comparison task for detailed steps.",
      "sourceIds": [
        "iphone-charge",
        "iphone-touch",
        "iphone-sound"
      ],
      "locator": "Charging checks; intermittent touch; ringtone comparison"
    },
    {
      "id": "closeout",
      "text": "Record data availability, the original symptom and any new problem separately. Return persistent or new problems to the provider with this comparison and service paperwork.",
      "sourceIds": [
        "iphone-service"
      ],
      "locator": "When you get your device back from service"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "data"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "data",
      "question": "What state was the returned phone in?",
      "goal": "Avoid overwriting a needed backup.",
      "sourceIds": [
        "iphone-service"
      ],
      "options": [
        {
          "id": "available",
          "label": "Normal access; intended data available",
          "next": "symptom"
        },
        {
          "id": "setup",
          "label": "Setup or restore still needed",
          "next": "attention"
        },
        {
          "id": "missing",
          "label": "Important data remains missing",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Could not check",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "symptom",
      "question": "What happened when the original symptom was safely rechecked?",
      "goal": "Separate service outcome from data readiness.",
      "sourceIds": [
        "iphone-service"
      ],
      "options": [
        {
          "id": "clear",
          "label": "Original symptom not reproduced",
          "next": "ready"
        },
        {
          "id": "remains",
          "label": "Original symptom remains or new fault appears",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Original condition unavailable",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "Save the returned-phone comparison and keep the pre-service backup until the needed content and ordinary use are verified.",
      "handoff": [
        "Returned state: existing data, setup screen or restoration pending",
        "Original symptom under a matching safe condition",
        "Any new issue and earlier backup availability"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Confirm the intended restoration route with Apple before setting up as new or creating a replacement backup.",
      "handoff": [
        "Resolve setup/restore intent while preserving the earlier backup.",
        "Returned state: existing data, setup screen or restoration pending",
        "Original symptom under a matching safe condition",
        "Any new issue and earlier backup availability"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Contact the service provider with missing-data or persistent/new-fault categories and the original comparison record.",
      "handoff": [
        "Returned state: existing data, setup screen or restoration pending",
        "Original symptom under a matching safe condition",
        "Any new issue and earlier backup availability"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "Data access or the original symptom condition has not yet been checked. The service outcome stays partially unknown.",
      "handoff": [
        "Tell the provider which data or original-symptom check remains unavailable.",
        "Returned state: existing data, setup screen or restoration pending",
        "Original symptom under a matching safe condition",
        "Any new issue and earlier backup availability"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Report any new casing, glass, battery or accessory damage before charging the returned phone.",
        "Returned state: existing data, setup screen or restoration pending",
        "Original symptom under a matching safe condition",
        "Any new issue and earlier backup availability"
      ]
    }
  },
  "outcomeChecks": [
    "Save the returned-phone comparison and keep the pre-service backup until the needed content and ordinary use are verified.",
    "Contact the service provider with missing-data or persistent/new-fault categories and the original comparison record."
  ],
  "diagramId": "phone-iphone-backup",
  "workflow": {
    "family": "data-service",
    "summary": "Review the returned state, protected backup and original complaint as separate outcomes.",
    "fields": [
      {
        "id": "returned-state",
        "label": "Returned phone state",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "existing",
            "label": "Existing setup and data present"
          },
          {
            "value": "setup",
            "label": "Setup screen shown"
          },
          {
            "value": "restored",
            "label": "Restored from existing backup"
          },
          {
            "value": "replacement",
            "label": "Replacement device supplied"
          }
        ]
      },
      {
        "id": "data-review",
        "label": "Important content review",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "available",
            "label": "Needed content available"
          },
          {
            "value": "partial",
            "label": "Some content still missing"
          },
          {
            "value": "pending",
            "label": "Restoration/sync still running"
          }
        ]
      },
      {
        "id": "original-outcome",
        "label": "Original complaint",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "absent",
            "label": "Not reproduced in matching condition"
          },
          {
            "value": "same",
            "label": "Same problem remains"
          },
          {
            "value": "different",
            "label": "New or changed problem"
          },
          {
            "value": "no-condition",
            "label": "Original condition unavailable"
          }
        ]
      },
      {
        "id": "earlier-backup",
        "label": "Earlier backup retained",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "retained",
            "label": "Retained separately"
          },
          {
            "value": "uncertain",
            "label": "Availability not verified"
          },
          {
            "value": "none",
            "label": "No earlier backup"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Return-from-service checks",
      "rows": [
        {
          "id": "owner-access",
          "label": "Owner access",
          "condition": "Unlock locally with own credential; do not disclose it"
        },
        {
          "id": "content",
          "label": "Needed content availability",
          "condition": "Review privately; no filenames or content recorded"
        },
        {
          "id": "original",
          "label": "Original symptom comparison",
          "condition": "Same safe accessory/action as pre-service record"
        },
        {
          "id": "routine",
          "label": "Basic ordinary use",
          "condition": "Only after setup and data review; no stress test"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Data outcome and symptom outcome are independent",
      "Earlier backup retention and pending restoration"
    ],
    "notDoneGuidance": [
      "Do not infer a completed restore from a usable home screen.",
      "Keep an unavailable original comparison as not tested."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "data"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "data",
      "answer": "available",
      "to": "symptom"
    },
    {
      "from": "data",
      "answer": "setup",
      "to": "attention"
    },
    {
      "from": "data",
      "answer": "missing",
      "to": "service"
    },
    {
      "from": "data",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "symptom",
      "answer": "clear",
      "to": "ready"
    },
    {
      "from": "symptom",
      "answer": "remains",
      "to": "service"
    },
    {
      "from": "symptom",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-backup",
      "title": "Back up iPhone",
      "url": "https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios",
      "locator": "Back up using iCloud; Manage iCloud storage; Back up using your Mac",
      "purpose": "Backup completion, coverage and local encryption",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-touch",
      "title": "Screen not working on iPhone",
      "url": "https://support.apple.com/en-us/102567",
      "locator": "If your screen is too sensitive or responds intermittently",
      "purpose": "Dry screen, restart and accessory/cover comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-sound",
      "title": "No sound or distorted iPhone speaker",
      "url": "https://support.apple.com/en-gb/118432",
      "locator": "Troubleshoot your speaker, steps 1–7",
      "purpose": "Silent switch, Focus, speaker openings, ringtone and call comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-charge",
      "title": "If your iPhone will not charge",
      "url": "https://support.apple.com/en-ie/108805",
      "locator": "If your device will not charge, steps 1–8",
      "purpose": "External power checks and two 30-minute charging intervals",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "minutes": [
          30
        ]
      }
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-iphone-backup",
      "path": "/assets/phone-iphone-backup.svg",
      "title": "iPhone backup and returned-data review",
      "alt": "Schematic: existing iCloud or Mac backup, completion and coverage check, separately synced content check, service handoff, then returned-data and original-symptom review.",
      "sourceIds": [
        "iphone-backup",
        "iphone-service"
      ],
      "caption": "Original data-readiness schematic. Keep credentials and personal content in the owner’s existing tools.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-service-backup",
    "iphone13-wired-charge",
    "iphone13-liquid-alert"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}