BenchReady — After service: data and original symptom review Standard iPhone 13 (2021), Lightning · 2.0.0 Check the returned phone against the original service concern while keeping the pre-service backup available. MODEL FIT Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here. iOS 15 or later; use the support page matching your installed iOS for service settings. Excluded: iPhone 13 mini; iPhone 13 Pro; iPhone 13 Pro Max; iPhone 15 PREPARATION [ ] Phone returned by the service provider [ ] Original symptom record and pre-service backup kept separately [ ] Existing service paperwork kept private [ ] The affected accessory, only if intact and safe [ ] Keep any existing backup accessible to you. [ ] Keep credentials and personal files outside this record. GUIDE 1. Review the provider’s stated work and whether the phone was erased or replaced. Ask about any unfinished preparation or follow-up before leaving the handoff. Sources: https://support.apple.com/en-us/109519; When you get your iPhone back from service 2. Check whether the phone opens normally and required data is available privately. An erased phone needs Apple’s restore guidance; do not erase again from this task. Sources: https://support.apple.com/en-us/109519; Return from service: erased device and restoring backup 3. Keep the earlier backup while reviewing restored and synced content. If setup as new is shown but you intended to restore, ask Apple before starting new backups that could replace the earlier iCloud backup. Sources: https://support.apple.com/en-us/109519; Set up as new then restore later: backup overwrite caution 4. Recheck only the original complaint under the same safe condition: dry direct charging, an ordinary touch control or local ringtone as applicable. Use the corresponding comparison task for detailed steps. Sources: https://support.apple.com/en-ie/108805 | https://support.apple.com/en-us/102567 | https://support.apple.com/en-gb/118432; Charging checks; intermittent touch; ringtone comparison 5. Record data availability, the original symptom and any new problem separately. Return persistent or new problems to the provider with this comparison and service paperwork. Sources: https://support.apple.com/en-us/109519; When you get your device back from service EVIDENCE TO RECORD Returned phone state: Not recorded Important content review: Not recorded Original complaint: Not recorded Earlier backup retained: Not recorded Owner access — Unlock locally with own credential; do not disclose it: Not checked Needed content availability — Review privately; no filenames or content recorded: Not checked Original symptom comparison — Same safe accessory/action as pre-service record: Not checked Basic ordinary use — Only after setup and data review; no stress test: Not checked STOP CONDITIONS Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it. Set damaged accessories aside. Do not open mains adapters or force connectors. Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step. OUTCOMES Comparison recorded: Save the returned-phone comparison and keep the pre-service backup until the needed content and ordinary use are verified. - Returned state: existing data, setup screen or restoration pending - Original symptom under a matching safe condition - Any new issue and earlier backup availability Complete the missing preparation: Confirm the intended restoration route with Apple before setting up as new or creating a replacement backup. - Resolve setup/restore intent while preserving the earlier backup. - Returned state: existing data, setup screen or restoration pending - Original symptom under a matching safe condition - Any new issue and earlier backup availability Discuss the recorded result with support: Contact the service provider with missing-data or persistent/new-fault categories and the original comparison record. - Returned state: existing data, setup screen or restoration pending - Original symptom under a matching safe condition - Any new issue and earlier backup availability Keep the unknowns in your handoff: Data access or the original symptom condition has not yet been checked. The service outcome stays partially unknown. - Tell the provider which data or original-symptom check remains unavailable. - Returned state: existing data, setup screen or restoration pending - Original symptom under a matching safe condition - Any new issue and earlier backup availability Stop powered checks: Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger. - Report any new casing, glass, battery or accessory damage before charging the returned phone. - Returned state: existing data, setup screen or restoration pending - Original symptom under a matching safe condition - Any new issue and earlier backup availability SOURCES Prepare iPhone for a service appointment: https://support.apple.com/en-us/109519 (Get ready; Bring in; Get back from service; checked 2026-10-13) Back up iPhone: https://support.apple.com/guide/iphone/back-up-iphone-iph3ecf67d29/ios (Back up using iCloud; Manage iCloud storage; Back up using your Mac; checked 2026-10-13) Screen not working on iPhone: https://support.apple.com/en-us/102567 (If your screen is too sensitive or responds intermittently; checked 2026-10-13) No sound or distorted iPhone speaker: https://support.apple.com/en-gb/118432 (Troubleshoot your speaker, steps 1–7; checked 2026-10-13) If your iPhone will not charge: https://support.apple.com/en-ie/108805 (If your device will not charge, steps 1–8; checked 2026-10-13) Important safety information for iPhone: https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26 (Handling; Repairing; Battery; Charging; checked 2026-10-13) Identify your iPhone model: https://support.apple.com/en-ie/108044 (Find the model name / iPhone 13; checked 2026-10-04) iPhone 13 technical specifications: https://support.apple.com/en-ie/111872 (External Buttons and Connectors; Power and Battery; checked 2026-10-13) This is a blank guide. Use the website to save observations and export an importable record. No physical repair has been verified.