{
  "id": "iphone13-touch-response",
  "version": "1.0.0",
  "title": "Intermittent touch response",
  "deviceFamily": "phone",
  "modelId": "iphone13",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "intent": "Separate screen surface and accessory effects from persistent touch faults.",
  "category": "diagnostics",
  "prerequisites": [
    "The phone can be restarted",
    "Screen is intact enough to inspect safely"
  ],
  "tools": [
    "Soft dry lint-free cloth"
  ],
  "materials": [
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "iphone-heat"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Protect the user and device.",
      "question": "Can you safely inspect a dry screen without cracked or lifted glass?",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Compare the same action.",
      "question": "Does touch respond consistently with accessories and case removed?",
      "sourceIds": [
        "iphone-touch"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Touch now consistent",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Still intermittent",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "check-1"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-1",
      "answer": "yes",
      "to": "check-2"
    },
    {
      "from": "check-1",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "check-1",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-2",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "check-2",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "check-2",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Restart the phone normally if the screen responds. If it does not, follow the separate official iPhone restart guidance; preserve any accessible data first.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Screen too sensitive or intermittent, steps 1–4"
    },
    {
      "id": "step-2",
      "text": "Make sure the screen is dry and free of surface debris. Use a soft cloth; do not press on broken glass or a lifted display.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Screen too sensitive or intermittent, steps 1–4"
    },
    {
      "id": "step-3",
      "text": "Disconnect Lightning accessories and test touch again. If touch returns only when disconnected, note the accessory rather than assuming the display failed.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Screen too sensitive or intermittent, steps 1–4"
    },
    {
      "id": "step-4",
      "text": "Remove a removable case or protector only if safe. Test the same control again and record whether touch is still intermittent.",
      "sourceIds": [
        "iphone-touch"
      ],
      "locator": "Screen too sensitive or intermittent, steps 1–4"
    }
  ],
  "outcomeChecks": [
    "Save which accessory or covering changed touch behavior. Use that finding to choose the next support path.",
    "Persistent touch faults after the checks need Apple service. Avoid speculative screen replacement."
  ],
  "stopConditions": [
    "Stop using and charging a swollen or damaged battery. Do not open, compress, puncture, or attempt battery removal. Contact the manufacturer or a qualified service provider.",
    "Disconnect a damaged accessory if it is safe to do so. Do not open a mains power adapter.",
    "Save accessible data before restarting. Do not reset, erase, flash firmware, bypass a lock, or open the enclosure in this task."
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Checks recorded",
      "text": "Save which accessory or covering changed touch behavior. Use that finding to choose the next support path."
    },
    "service": {
      "type": "service_needed",
      "title": "Arrange service or support",
      "text": "Persistent touch faults after the checks need Apple service. Avoid speculative screen replacement."
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the preparation first",
      "text": "Review the relevant step above. Gather the missing item or perform the reversible check, then go back and update your answer. A missing prerequisite does not identify a failed part."
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Save an incomplete preparation record",
      "text": "Your observation is still unknown. Save the unanswered checks and use the linked support instructions or a qualified provider to confirm the next step."
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop and get professional help",
      "text": "Do not charge, use, open or press on a device with suspected battery damage. Do not handle hot or smoking equipment. Seek the manufacturer’s safety and service guidance; use local emergency services if there is an immediate fire risk."
    }
  },
  "sources": [
    {
      "id": "iphone-touch",
      "title": "Screen not working on iPhone",
      "url": "https://support.apple.com/en-us/102567",
      "locator": "Screen too sensitive or intermittent",
      "purpose": "Restart, clean dry screen, disconnect accessories, remove case",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors",
      "purpose": "Lightning connector and Ring/Silent switch",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get your iPhone ready / When you bring it in",
      "purpose": "Backup, account credentials, service checklist and OS-dependent Find My requirements",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-heat",
      "title": "iPhone temperature management",
      "url": "https://support.apple.com/en-us/118431",
      "locator": "Temperature warning screen",
      "purpose": "Stop use and allow cooling",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "path": "/assets/decision-flow.svg",
      "kind": "Original schematic",
      "alt": "Model match, danger check, observation, then preparation or service"
    }
  ],
  "relatedIds": [
    "iphone13-wired-charge",
    "iphone13-liquid-alert",
    "iphone13-speaker-sound"
  ],
  "estimatedDuration": {
    "minutes": 15,
    "label": "Planning estimate; excludes charging, cooling, backups and service. Not a measured repair time."
  }
}