{
  "id": "iphone13-wifi-access",
  "modelId": "iphone13",
  "title": "Wi-Fi: phone, network and internet comparison",
  "intent": "Determine whether the symptom follows this iPhone or one network while preserving saved network settings.",
  "category": "connections",
  "sourceIds": [
    "iphone-wifi",
    "iphone-normal-restart",
    "iphone-safety"
  ],
  "prerequisites": [
    "Permission to use each comparison network",
    "No changes to managed network or VPN policy"
  ],
  "tools": [
    "Another device on the same network if available",
    "A second trusted network if available"
  ],
  "steps": [
    {
      "id": "association",
      "text": "Open Settings → Wi-Fi, check Wi-Fi is on and note the selected network checkmark. Keep network names and passwords outside this record.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "locator": "Check Wi-Fi settings"
    },
    {
      "id": "access",
      "text": "Open one ordinary webpage. Record association separately from internet access; a checkmark alone does not show the webpage is reachable.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "locator": "No Internet Connection; Get more help"
    },
    {
      "id": "peer",
      "text": "Try that page on another permitted device on the same network. If both fail, send the comparison to the network owner or ISP.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "locator": "Verify Wi-Fi router; other devices"
    },
    {
      "id": "elsewhere",
      "text": "If available, try the iPhone on another trusted network. Record the separate result without changing router firmware or resetting networks.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "locator": "Get more help: different location"
    },
    {
      "id": "restart",
      "text": "If Wi-Fi controls are dimmed, restart normally and recheck. For managed VPN/security software, ask IT before changing it; preserve the comparison evidence.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "locator": "Dimmed Wi-Fi; VPN/security software"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "iphone-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "association"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "association",
      "question": "What can Settings show?",
      "goal": "Separate unavailable controls from a joined network.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "options": [
        {
          "id": "joined",
          "label": "Joined network shown",
          "next": "peer"
        },
        {
          "id": "not-joined",
          "label": "Network visible but cannot join",
          "next": "peer"
        },
        {
          "id": "dimmed",
          "label": "Wi-Fi stays dimmed after restart",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Settings could not be checked",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "peer",
      "question": "What does another device on the same network show?",
      "goal": "Identify a shared network lead.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "options": [
        {
          "id": "works",
          "label": "Other device gets online",
          "next": "elsewhere"
        },
        {
          "id": "fails",
          "label": "Other device also cannot get online",
          "next": "ready"
        },
        {
          "id": "missing",
          "label": "No other device available",
          "next": "elsewhere"
        }
      ]
    },
    {
      "id": "elsewhere",
      "question": "Does this iPhone get online on another trusted network?",
      "goal": "Determine whether failure follows the phone.",
      "sourceIds": [
        "iphone-wifi"
      ],
      "options": [
        {
          "id": "works",
          "label": "Works elsewhere",
          "next": "ready"
        },
        {
          "id": "fails",
          "label": "Fails on another working network",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Another network unavailable",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "A shared-network or network-specific result should go to the network owner or ISP, with association and internet access recorded separately.",
      "handoff": [
        "Joined-network indication versus webpage access",
        "Same-network result on another device",
        "iPhone result on another trusted network and managed-software constraints"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Confirm a permitted network and an ordinary webpage before drawing a connection conclusion.",
      "handoff": [
        "Check permission to use the comparison networks.",
        "Joined-network indication versus webpage access",
        "Same-network result on another device",
        "iPhone result on another trusted network and managed-software constraints"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "For persistent dimmed Wi-Fi or failure across working networks, contact Apple or IT with the comparisons.",
      "handoff": [
        "Joined-network indication versus webpage access",
        "Same-network result on another device",
        "iPhone result on another trusted network and managed-software constraints"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "A second device or trusted network was unavailable. The record narrows what is known without assigning a hardware cause.",
      "handoff": [
        "Tell support exactly which peer or alternative-network condition could not be tested.",
        "Joined-network indication versus webpage access",
        "Same-network result on another device",
        "iPhone result on another trusted network and managed-software constraints"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Apple or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Stop network testing if damage or overheating is present and describe it to service staff.",
        "Joined-network indication versus webpage access",
        "Same-network result on another device",
        "iPhone result on another trusted network and managed-software constraints"
      ]
    }
  },
  "outcomeChecks": [
    "A shared-network or network-specific result should go to the network owner or ISP, with association and internet access recorded separately.",
    "For persistent dimmed Wi-Fi or failure across working networks, contact Apple or IT with the comparisons."
  ],
  "diagramId": "phone-network-matrix",
  "workflow": {
    "family": "condition-matrix",
    "summary": "Compare the same webpage across devices and networks without storing network identifiers.",
    "fields": [
      {
        "id": "wifi-control",
        "label": "Wi-Fi control",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "on",
            "label": "Available and on"
          },
          {
            "value": "dimmed",
            "label": "Dimmed after restart"
          },
          {
            "value": "off",
            "label": "Off"
          }
        ]
      },
      {
        "id": "association-state",
        "label": "Selected network",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "joined",
            "label": "Checkmark shown"
          },
          {
            "value": "join-fails",
            "label": "Cannot join"
          },
          {
            "value": "absent",
            "label": "Network not listed"
          }
        ]
      },
      {
        "id": "network-management",
        "label": "Network or VPN ownership",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "personal",
            "label": "Owner-managed personal setup"
          },
          {
            "value": "managed",
            "label": "Work or school policy applies"
          },
          {
            "value": "guest",
            "label": "Guest network; owner help needed"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Connection evidence",
      "rows": [
        {
          "id": "phone-primary",
          "label": "iPhone on usual network",
          "condition": "Same ordinary webpage; joined status checked"
        },
        {
          "id": "peer-primary",
          "label": "Another device on usual network",
          "condition": "Permission granted; same webpage"
        },
        {
          "id": "phone-alternate",
          "label": "iPhone on other trusted network",
          "condition": "Other network available and known to work"
        },
        {
          "id": "after-restart",
          "label": "Usual network after normal restart",
          "condition": "Only if restart was appropriate and safe"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Association and internet reachability are separate",
      "Whether failure follows phone or network"
    ],
    "notDoneGuidance": [
      "No network reset, forgotten-network step or VPN removal is required.",
      "Do not enter network names, passwords or location details."
    ],
    "osOptions": [
      "ios",
      "ios-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "iphone13",
    "name": "iPhone 13",
    "family": "phone",
    "revision": "Standard iPhone 13 (2021), Lightning",
    "os": "iOS 15 or later; use the support page matching your installed iOS for service settings.",
    "region": "US-first service preparation; local service eligibility varies.",
    "help": "Open Settings → General → About. Read Model Name: it must say iPhone 13. Do not enter the serial number here.",
    "exclusions": [
      "iPhone 13 mini",
      "iPhone 13 Pro",
      "iPhone 13 Pro Max",
      "iPhone 15"
    ],
    "sourceIds": [
      "iphone-id",
      "iphone-spec",
      "iphone-service"
    ]
  },
  "exclusions": [
    "iPhone 13 mini",
    "iPhone 13 Pro",
    "iPhone 13 Pro Max",
    "iPhone 15"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "association"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "association",
      "answer": "joined",
      "to": "peer"
    },
    {
      "from": "association",
      "answer": "not-joined",
      "to": "peer"
    },
    {
      "from": "association",
      "answer": "dimmed",
      "to": "service"
    },
    {
      "from": "association",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "peer",
      "answer": "works",
      "to": "elsewhere"
    },
    {
      "from": "peer",
      "answer": "fails",
      "to": "ready"
    },
    {
      "from": "peer",
      "answer": "missing",
      "to": "elsewhere"
    },
    {
      "from": "elsewhere",
      "answer": "works",
      "to": "ready"
    },
    {
      "from": "elsewhere",
      "answer": "fails",
      "to": "service"
    },
    {
      "from": "elsewhere",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "iphone-wifi",
      "title": "If you cannot connect to Wi-Fi on iPhone",
      "url": "https://support.apple.com/en-us/111786",
      "locator": "Check Wi-Fi settings; Verify router; Get more help",
      "purpose": "Association versus internet and device/network comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-normal-restart",
      "title": "Restart your iPhone",
      "url": "https://support.apple.com/en-us/118259",
      "locator": "iPhone X, 11, 12, 13 or later",
      "purpose": "Normal shutdown and restart when touch works",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "seconds": [
          30
        ]
      }
    },
    {
      "id": "iphone-safety",
      "title": "Important safety information for iPhone",
      "url": "https://support.apple.com/guide/iphone/important-safety-information-iph301fc905/26/ios/26",
      "locator": "Handling; Repairing; Battery; Charging",
      "purpose": "Stop use for suspected damage and use trained battery service",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-id",
      "title": "Identify your iPhone model",
      "url": "https://support.apple.com/en-ie/108044",
      "locator": "Find the model name / iPhone 13",
      "purpose": "Model confirmation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "iphone-spec",
      "title": "iPhone 13 technical specifications",
      "url": "https://support.apple.com/en-ie/111872",
      "locator": "External Buttons and Connectors; Power and Battery",
      "purpose": "Lightning, physical controls and wireless charging applicability",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "iphone-service",
      "title": "Prepare iPhone for a service appointment",
      "url": "https://support.apple.com/en-us/109519",
      "locator": "Get ready; Bring in; Get back from service",
      "purpose": "Backup, OS-specific service readiness, credential privacy and returned-device data",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-wifi",
      "title": "Fix Pixel Wi-Fi connection problems",
      "url": "https://support.google.com/pixelphone/answer/6183600?hl=en",
      "locator": "Check settings; Identify connection issue; Problem apps",
      "purpose": "Phone versus network/internet comparison; excludes Pixel 11-only diagnostics",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-network-matrix",
      "path": "/assets/phone-network-matrix.svg",
      "title": "Phone and network comparison",
      "alt": "Schematic two-by-two comparison: this phone and another device on the usual network, then this phone on another trusted network; joined status and webpage access are recorded separately.",
      "sourceIds": [
        "iphone-wifi",
        "pixel-wifi"
      ],
      "caption": "Original network comparison. No network name, location or password is needed in the record.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "iphone13-touch-response",
    "iphone13-speaker-sound",
    "iphone13-microphone-check"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}