{ "id": "mba-m1-service-return-pack", "entityKind": "pack", "version": "2.0.0", "title": "M1 Air backup and service return pack", "intent": "Connect data protection to keyboard, audio and post-service checks without assuming a generic repair preparation setting.", "modelId": "mba-m1", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "category": "preparation", "taskIds": [ "mba-m1-backup-preparation", "mba-m1-keyboard-input", "mba-m1-speaker-output", "mba-m1-service-return" ], "includedTasks": [ { "id": "mba-m1-backup-preparation", "modelId": "mba-m1", "title": "Backup readiness and a recoverable sample", "intent": "Verify data coverage before service could affect startup storage.", "category": "preparation", "sourceIds": [ "mac-backup", "mac-service", "mac-safety" ], "diagramId": "laptop-backup-evidence", "prerequisites": [ "Permission to copy accessible files", "Mac is safe to operate" ], "tools": [ "Existing permitted backup destination", "Private access to backup credentials" ], "steps": [ { "id": "scope", "text": "Choose the data that must survive service. Record whether the existing method is Time Machine, selected copies or synchronization. Method selection alone does not verify coverage.", "sourceIds": [ "mac-backup" ], "locator": "Time Machine / iCloud / other methods; original coverage worksheet" }, { "id": "copy", "text": "Use the existing backup setup or an approved copy destination. If setup proposes erasing a disk containing needed files, pause and obtain a safe destination.", "sourceIds": [ "mac-backup" ], "locator": "Backup methods; conservative destination guard" }, { "id": "verify", "text": "Wait for completion, then inspect a needed item through the backup tool or open a representative copy without replacing the original. Record availability, not file contents.", "sourceIds": [ "mac-backup" ], "locator": "Backup and recovery purpose; original non-destructive verification" }, { "id": "gaps", "text": "Record incomplete coverage and inaccessible source files as unverified. Confirm backup credentials are privately available without entering them here.", "sourceIds": [ "mac-backup", "mac-service" ], "locator": "Backup purpose / Make a backup; original gap checklist" }, { "id": "handoff", "text": "Explain verified coverage and remaining data risk to the provider. Apple states that service may require erasing or replacing startup storage.", "sourceIds": [ "mac-service" ], "locator": "1. Make a backup" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "access" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "access", "question": "Are needed source files accessible and safe to copy?", "goal": "Expose inaccessible data early.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Accessible", "next": "completion" }, { "id": "no", "label": "Important files inaccessible", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "completion", "question": "Did the intended backup finish on a safe destination?", "goal": "Separate started from completed.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Completed", "next": "sample" }, { "id": "pending", "label": "Pending / no safe destination", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "sample", "question": "Can you access the needed sample and any backup credential privately?", "goal": "Verify practical access.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Sample and access confirmed", "next": "ready" }, { "id": "partial", "label": "Some coverage remains unverified", "next": "partial" }, { "id": "no", "label": "Sample or access failed", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Backup evidence ready", "text": "Keep the backup until return checks are complete.", "handoff": [ "State verified coverage and backup method.", "Tell the provider what remains outside the copy." ] }, "partial": { "type": "maintenance_possible", "title": "Keep the coverage gap visible", "text": "Some needed data remains unverified.", "handoff": [ "Identify missing categories privately.", "Agree on preservation requirements before storage work." ] }, "attention": { "type": "maintenance_possible", "title": "Finish backup preparation", "text": "A started copy or unsafe destination is not a verified backup.", "handoff": [ "Arrange permitted storage.", "Resolve erase prompts before continuing." ] }, "service": { "type": "service_needed", "title": "Discuss data preservation first", "text": "Important data or backup access is unavailable.", "handoff": [ "Explain inaccessible categories to the provider.", "Ask about preservation options before agreeing to storage work." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Completion, coverage or sample access is unverified. Keep that risk in the handoff.", "handoff": [ "Share verified versus unverified coverage.", "Confirm private backup access without disclosing credentials.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Share verified versus unverified coverage.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Completion, coverage or sample access is unverified. Keep that risk in the handoff.", "handoff": [ "Share verified versus unverified coverage.", "Confirm private backup access without disclosing credentials." ], "outcomeChecks": [ "Completion and sample access are recorded.", "Coverage gaps remain explicit." ], "workflow": { "family": "data-service", "summary": "Record backup evidence without collecting files or credentials.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "backup-method", "label": "Backup method", "type": "select", "options": [ { "value": "unknown", "label": "Not established" }, { "value": "time-machine", "label": "Time Machine" }, { "value": "copies", "label": "Selected file copies" }, { "value": "sync", "label": "Sync only" }, { "value": "none", "label": "None yet" } ] }, { "id": "backup-completion", "label": "Completion", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "complete", "label": "Completed" }, { "value": "pending", "label": "Pending" }, { "value": "failed", "label": "Failed" } ] }, { "id": "sample-access", "label": "Needed sample", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "verified", "label": "Accessible" }, { "value": "partial", "label": "Partially verified" }, { "value": "unavailable", "label": "Unavailable" } ] }, { "id": "backup-access", "label": "Private backup access", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "available", "label": "Available" }, { "value": "not-needed", "label": "No credential required" }, { "value": "unavailable", "label": "Unavailable" } ] } ], "matrix": { "title": "Backup evidence", "rows": [ { "id": "source", "label": "Needed original", "condition": "Inspect a representative source locally" }, { "id": "copy", "label": "Needed backup item", "condition": "Open or inspect copy without replacing original" }, { "id": "coverage", "label": "Another important category", "condition": "Check against intended backup coverage" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Method and completion", "Sample access", "Coverage gaps" ], "notDoneGuidance": [ "Sync sign-in alone does not confirm file coverage.", "Never erase a needed disk to complete this task." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "access" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "access", "answer": "yes", "to": "completion" }, { "from": "access", "answer": "no", "to": "service" }, { "from": "access", "answer": "unknown", "to": "uncertain" }, { "from": "completion", "answer": "yes", "to": "sample" }, { "from": "completion", "answer": "pending", "to": "attention" }, { "from": "completion", "answer": "unknown", "to": "uncertain" }, { "from": "sample", "answer": "yes", "to": "ready" }, { "from": "sample", "answer": "partial", "to": "partial" }, { "from": "sample", "answer": "no", "to": "service" }, { "from": "sample", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-service", "title": "Get your Mac ready for service", "url": "https://support.apple.com/en-us/116942", "locator": "Make a backup / Arrange service / Check settings", "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "bitlocker", "title": "Back up your BitLocker recovery key", "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key", "locator": "Recovery key purpose / Backup methods", "purpose": "Owner/IT recovery availability before hardware service; no key input", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-backup", "title": "Recovery options in Windows", "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows", "locator": "Before recovery: back up data", "purpose": "Backup before data-affecting work; original non-destructive sample check", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-backup-evidence", "path": "/assets/laptop-backup-evidence.svg", "title": "Backup and service evidence map", "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.", "sourceIds": [ "mac-backup", "mac-service", "bitlocker", "windows-backup" ], "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-service-return", "mba-m1-diagnostics", "mba-m1-usbc-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Protect existing backup media.", "question": "Is your chosen destination yours, available and safe to use without losing other data?", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Make a recoverability check.", "question": "Has the backup completed or have the selected copied files been verified?", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Backup/copies verified", "next": "ready" }, { "id": "no", "label": "Not yet verified", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Mac starts and personal files are accessible", "You have permission to copy the files", "Existing external storage with adequate free space", "A safe private place for backup credentials", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "mba-m1-keyboard-input", "modelId": "mba-m1", "title": "Keyboard keys, layout and accessibility settings", "intent": "Separate wrong characters, delayed keys and complete input loss with a local sample.", "category": "diagnostics", "sourceIds": [ "mac-keyboard", "mac-safety" ], "diagramId": "laptop-mac-settings", "prerequisites": [ "No spill or broken/lifted keys", "Trackpad or an owned keyboard permits navigation" ], "tools": [ "An empty local document; no passwords as test text" ], "steps": [ { "id": "sample", "text": "Try a short nonprivate sample in a blank local document. Record wrong characters, delay or absent input; keep the actual sample off this page.", "sourceIds": [ "mac-keyboard" ], "locator": "If other keys do not work; original observation worksheet" }, { "id": "power", "text": "If no built-in keys respond, connect safe power. Apple notes an unseen low-battery alert can be involved; an owned external keyboard may help reach settings.", "sourceIds": [ "mac-keyboard" ], "locator": "If no keys work on the built-in keyboard" }, { "id": "settings", "text": "Inspect Slow Keys under Accessibility → Keyboard and Mouse Keys under Pointer Control. Preserve accessibility settings you depend on. On older macOS, select the matching version of Apple’s guide.", "sourceIds": [ "mac-keyboard" ], "locator": "If other keys do not work → Slow Keys / Mouse Keys" }, { "id": "layout", "text": "Check the selected input layout when characters differ from key labels. Compare the same sample in a second local app with the layout unchanged.", "sourceIds": [ "mac-keyboard" ], "locator": "If other keys do not work → keyboard layout; original app comparison" }, { "id": "record", "text": "Retain the affected key group, input category and app difference. If basic typing remains unusable, contact Apple; leave keycaps in place.", "sourceIds": [ "mac-keyboard" ], "locator": "Keyboard troubleshooting / service; conservative scope" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "navigation" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "navigation", "question": "Can you reach settings with a usable input method?", "goal": "Protect continued account access.", "sourceIds": [ "mac-keyboard" ], "options": [ { "id": "yes", "label": "Navigation available", "next": "settings" }, { "id": "no", "label": "No usable input method", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "settings", "question": "Do the layout or accessibility settings explain the behavior?", "goal": "Separate intended behavior from a fault.", "sourceIds": [ "mac-keyboard" ], "options": [ { "id": "explained", "label": "Expected with these settings", "next": "ready" }, { "id": "unexplained", "label": "Issue remains after review", "next": "apps" }, { "id": "needed", "label": "Required settings cannot be changed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "apps", "question": "Does it recur in a second local app?", "goal": "Identify the observed scope.", "sourceIds": [ "mac-keyboard" ], "options": [ { "id": "one", "label": "Only one app affected", "next": "app-help" }, { "id": "both", "label": "Both apps affected", "next": "service" }, { "id": "gone", "label": "Works in both now", "next": "ready" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Input condition recorded", "text": "Retain the setting and local typing result that explain the observation.", "handoff": [ "Record delayed, wrong or absent input.", "Keep needed accessibility settings." ] }, "app-help": { "type": "maintenance_possible", "title": "Follow up with the affected app", "text": "The observed input issue was limited to one app.", "handoff": [ "Share the input category and layout.", "Retain the working local-app comparison." ] }, "attention": { "type": "maintenance_possible", "title": "Keep the accessibility limitation", "text": "Ask Apple for a comparison compatible with the settings you need.", "handoff": [ "Identify the required setting.", "Record alternate-input availability." ] }, "service": { "type": "service_needed", "title": "Arrange input support", "text": "Basic input is unavailable or the same failure crosses apps.", "handoff": [ "Report affected key group and external-keyboard behavior.", "Mention any physical change or liquid exposure directly to Apple." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Input category, setting state or the second-app result is unconfirmed.", "handoff": [ "Share the input category and affected key group.", "List unperformed setting and app comparisons.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Share the input category and affected key group.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Input category, setting state or the second-app result is unconfirmed.", "handoff": [ "Share the input category and affected key group.", "List unperformed setting and app comparisons." ], "outcomeChecks": [ "Sample text contains no private information.", "Needed accessibility settings remain available." ], "workflow": { "family": "condition-matrix", "summary": "Compare local typing with layout and accessibility conditions recorded.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "key-symptom", "label": "Input symptom", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "wrong", "label": "Wrong characters" }, { "value": "delay", "label": "Delayed response" }, { "value": "some-absent", "label": "Some keys absent" }, { "value": "all-absent", "label": "All keys absent" } ] }, { "id": "accessibility", "label": "Accessibility settings", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "off", "label": "Slow/Mouse Keys off" }, { "value": "intentional", "label": "Enabled intentionally" }, { "value": "changed", "label": "Changed for safe comparison" } ] }, { "id": "layout", "label": "Input layout", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "matches", "label": "Intended layout" }, { "value": "changed", "label": "Changed to intended layout" }, { "value": "managed", "label": "Managed / unavailable" } ] } ], "matrix": { "title": "Same local typing action", "rows": [ { "id": "first-app", "label": "First local app", "condition": "Built-in keyboard and intended layout" }, { "id": "second-app", "label": "Second local app", "condition": "Same sample and settings" }, { "id": "external", "label": "Owned external keyboard", "condition": "Same app, compatible keyboard if available" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Input category", "Layout and accessibility", "App scope" ], "notDoneGuidance": [ "Do not remove a setting needed for safe navigation.", "Missing external keyboard remains Not tested." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "navigation" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "navigation", "answer": "yes", "to": "settings" }, { "from": "navigation", "answer": "no", "to": "service" }, { "from": "navigation", "answer": "unknown", "to": "uncertain" }, { "from": "settings", "answer": "explained", "to": "ready" }, { "from": "settings", "answer": "unexplained", "to": "apps" }, { "from": "settings", "answer": "needed", "to": "attention" }, { "from": "settings", "answer": "unknown", "to": "uncertain" }, { "from": "apps", "answer": "one", "to": "app-help" }, { "from": "apps", "answer": "both", "to": "service" }, { "from": "apps", "answer": "gone", "to": "ready" }, { "from": "apps", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-keyboard", "title": "Mac does not respond to key presses", "url": "https://support.apple.com/en-sa/guide/mac-help/mchlp1240/mac", "locator": "Built-in keyboard / Other keys", "purpose": "Low battery, Slow Keys, Mouse Keys and input layout", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-sound", "title": "No sound from Mac speakers", "url": "https://support.apple.com/en-nz/guide/mac-help/mchlp1439/mac", "locator": "Opening / Built-in speakers / External outputs", "purpose": "App volume, local source and selected built-in output", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-sleep", "title": "Mac sleeps or wakes unexpectedly", "url": "https://support.apple.com/en-gb/guide/mac-help/-mchlp2995/mac", "locator": "Check sleep settings / Network access / Sharing / Activity / Something else is waking your Mac", "purpose": "Sleep/wake settings, background activity and peripheral comparison", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-mac-settings", "path": "/assets/laptop-mac-settings.svg", "title": "Mac settings and observation map", "alt": "Original schematic locating Sound Output, Accessibility Keyboard and Pointer Control, and sleep-related settings; older macOS labels differ.", "sourceIds": [ "mac-sound", "mac-keyboard", "mac-sleep" ], "caption": "Original schematic of setting relationships. Use the guide version matching installed macOS; this is not a screenshot.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-wifi-access", "mba-m1-external-display", "mba-m1-speaker-output" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Make the safe settings comparison.", "question": "Can you check input source and accessibility settings without a spill or damaged key?", "sourceIds": [ "mac-keyboard" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Retest the same input.", "question": "Do the tested letters behave as expected after the settings review?", "sourceIds": [ "mac-keyboard" ], "options": [ { "id": "yes", "label": "Input now expected", "next": "ready" }, { "id": "no", "label": "Keys still fail", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "No spill, damaged keys or lifted case", "You can navigate with trackpad or an owned external keyboard", "A local text document for a simple key comparison", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "mba-m1-speaker-output", "modelId": "mba-m1", "title": "Built-in speakers versus redirected audio", "intent": "Compare selected output and local playback before a speaker service request.", "category": "diagnostics", "sourceIds": [ "mac-sound", "mac-safety" ], "diagramId": "laptop-mac-settings", "prerequisites": [ "Local audio can play", "Volume can remain comfortable" ], "tools": [ "Two known local audio files" ], "steps": [ { "id": "file", "text": "Try a known local file and inspect the app volume. Select a second file to distinguish one silent source from a silent output.", "sourceIds": [ "mac-sound" ], "locator": "Opening → app volume / different file" }, { "id": "route", "text": "Disconnect headphones and external speakers. Record the currently selected output category; a display or USB device may be receiving the sound.", "sourceIds": [ "mac-sound" ], "locator": "Built-in / external / display outputs" }, { "id": "output", "text": "In System Settings → Sound → Output, select the Mac speakers, set a comfortable level and clear mute. Earlier macOS uses System Preferences; use its matching guide.", "sourceIds": [ "mac-sound" ], "locator": "Built-in speakers, steps 2–4" }, { "id": "compare", "text": "Replay both local sources on the same built-in output. If compatible owned headphones are available, compare them afterward without increasing volume excessively.", "sourceIds": [ "mac-sound" ], "locator": "Built-in and external audio output; original controlled comparison" }, { "id": "handoff", "text": "If local playback works but calls do not, retain the call-only distinction. If built-in output is absent or silent across local sources, take that observation to Apple.", "sourceIds": [ "mac-sound" ], "locator": "Output and app-volume guidance; original service routing" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "output" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "output", "question": "Are Mac speakers selected, unmuted and at a comfortable level?", "goal": "Establish the intended output.", "sourceIds": [ "mac-sound" ], "options": [ { "id": "yes", "label": "Built-in route confirmed", "next": "local" }, { "id": "absent", "label": "Built-in output absent", "next": "service" }, { "id": "pending", "label": "Settings not established", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "local", "question": "What happened with the two local files?", "goal": "Separate file/app scope from output failure.", "sourceIds": [ "mac-sound" ], "options": [ { "id": "both", "label": "Both audible", "next": "ready" }, { "id": "one", "label": "Only one source audible", "next": "app-help" }, { "id": "neither", "label": "Neither audible", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Built-in audio baseline saved", "text": "Use the working local result when reviewing call-only audio.", "handoff": [ "Record the selected output category.", "Review the meeting app output privately if calls remain silent." ] }, "app-help": { "type": "maintenance_possible", "title": "Review the silent source", "text": "One local source works through the same output.", "handoff": [ "Retain the working source category.", "Contact the affected app provider before a speaker replacement." ] }, "service": { "type": "service_needed", "title": "Request output support", "text": "Built-in output is absent or remains silent across local sources.", "handoff": [ "Report output visibility and mute state.", "Include headphone comparison if available." ] }, "attention": { "type": "maintenance_possible", "title": "Confirm the output first", "text": "A silent redirected route does not establish a built-in speaker fault.", "handoff": [ "Identify the selected route.", "Mark unplayed files Not tested." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Selected output, mute state or local playback is unconfirmed.", "handoff": [ "Provide output visibility and local playback results.", "List connected audio routes and omitted comparisons.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Provide output visibility and local playback results.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Selected output, mute state or local playback is unconfirmed.", "handoff": [ "Provide output visibility and local playback results.", "List connected audio routes and omitted comparisons." ], "outcomeChecks": [ "App and system volume are distinguished.", "Call-only failure has a local comparison." ], "workflow": { "family": "condition-matrix", "summary": "Tie each audio result to its selected output.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "output-selected", "label": "Selected output", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "built-in", "label": "Mac speakers" }, { "value": "headphone", "label": "Headphones" }, { "value": "external", "label": "Display/USB/Bluetooth" }, { "value": "missing", "label": "Speakers absent" } ] }, { "id": "mute-volume", "label": "Mute and level", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "comfortable", "label": "Unmuted, comfortable" }, { "value": "muted", "label": "Muted / zero" }, { "value": "unavailable", "label": "Unavailable" } ] }, { "id": "audio-scope", "label": "Failure scope", "type": "select", "options": [ { "value": "unknown", "label": "Not established" }, { "value": "all-local", "label": "All local files" }, { "value": "one-app", "label": "One app/file" }, { "value": "calls", "label": "Calls only" }, { "value": "working", "label": "Audible now" } ] } ], "matrix": { "title": "Local playback conditions", "rows": [ { "id": "file-one", "label": "First local file", "condition": "Built-in speakers, comfortable volume" }, { "id": "file-two", "label": "Second local file", "condition": "Same output and volume" }, { "id": "headphones", "label": "Optional headphones", "condition": "Same file; owned compatible headphones" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Selected output", "Local source scope", "Volume state" ], "notDoneGuidance": [ "Keep volume comfortable.", "Unavailable headphones remain Not tested." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "output" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "output", "answer": "yes", "to": "local" }, { "from": "output", "answer": "absent", "to": "service" }, { "from": "output", "answer": "pending", "to": "attention" }, { "from": "output", "answer": "unknown", "to": "uncertain" }, { "from": "local", "answer": "both", "to": "ready" }, { "from": "local", "answer": "one", "to": "app-help" }, { "from": "local", "answer": "neither", "to": "service" }, { "from": "local", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-sound", "title": "No sound from Mac speakers", "url": "https://support.apple.com/en-nz/guide/mac-help/mchlp1439/mac", "locator": "Opening / Built-in speakers / External outputs", "purpose": "App volume, local source and selected built-in output", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-keyboard", "title": "Mac does not respond to key presses", "url": "https://support.apple.com/en-sa/guide/mac-help/mchlp1240/mac", "locator": "Built-in keyboard / Other keys", "purpose": "Low battery, Slow Keys, Mouse Keys and input layout", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-sleep", "title": "Mac sleeps or wakes unexpectedly", "url": "https://support.apple.com/en-gb/guide/mac-help/-mchlp2995/mac", "locator": "Check sleep settings / Network access / Sharing / Activity / Something else is waking your Mac", "purpose": "Sleep/wake settings, background activity and peripheral comparison", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-mac-settings", "path": "/assets/laptop-mac-settings.svg", "title": "Mac settings and observation map", "alt": "Original schematic locating Sound Output, Accessibility Keyboard and Pointer Control, and sleep-related settings; older macOS labels differ.", "sourceIds": [ "mac-sound", "mac-keyboard", "mac-sleep" ], "caption": "Original schematic of setting relationships. Use the guide version matching installed macOS; this is not a screenshot.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-wifi-access", "mba-m1-external-display", "mba-m1-keyboard-input" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Establish one known output.", "question": "Are the built-in speakers selected with app and system mute cleared?", "sourceIds": [ "mac-sound" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Compare actual audio.", "question": "Can you hear the known file from the built-in speakers?", "sourceIds": [ "mac-sound" ], "options": [ { "id": "yes", "label": "Audio audible", "next": "ready" }, { "id": "no", "label": "Still silent", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Mac can play a local file", "No liquid or physical damage", "Known local audio file at a comfortable volume", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "mba-m1-service-return", "modelId": "mba-m1", "title": "After service: data access and symptom recheck", "intent": "Compare the returned Mac with the original complaint while retaining the earlier backup.", "category": "preparation", "sourceIds": [ "mac-service", "mac-backup", "mac-safety" ], "diagramId": "laptop-backup-evidence", "prerequisites": [ "Mac has returned from service", "Original complaint and backup status are available" ], "tools": [ "Private service summary", "Original affected accessory if safe" ], "steps": [ { "id": "summary", "text": "Read the service summary and ask what was tested or changed. Record only summary availability; keep invoices, serial number and personal details private.", "sourceIds": [ "mac-service" ], "locator": "Arrange for service; original return-acceptance worksheet" }, { "id": "data", "text": "Confirm normal owner sign-in and a needed file locally. If data is missing, retain the backup and ask the provider about the agreed recovery plan before more changes.", "sourceIds": [ "mac-backup", "mac-service" ], "locator": "Recovery purpose / storage erasure possibility; original return check" }, { "id": "symptom", "text": "Recreate the original safe complaint condition with the same accessory, action and power path. Record absent, present or intermittent behavior.", "sourceIds": [ "mac-service" ], "locator": "Service context; original complaint comparison" }, { "id": "baseline", "text": "Compare a related built-in function without the affected accessory. Keep this limited acceptance check separate from the provider’s broader service scope.", "sourceIds": [ "mac-service" ], "locator": "Service context; original baseline worksheet" }, { "id": "close", "text": "Retain the backup until needed data and the complaint have been reviewed. Follow exact macOS/provider instructions for any repair-completion or account-setting prompt.", "sourceIds": [ "mac-service", "mac-backup" ], "locator": "Check your settings / backup purpose; original retention decision" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "data" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "data", "question": "Is needed data accessible or an agreed recovery plan confirmed?", "goal": "Verify a usable return.", "sourceIds": [ "mac-backup", "mac-service" ], "options": [ { "id": "yes", "label": "Access/plan confirmed", "next": "symptom" }, { "id": "no", "label": "Data/access missing without plan", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "symptom", "question": "What happened in the original complaint condition?", "goal": "Compare like conditions.", "sourceIds": [ "mac-service" ], "options": [ { "id": "clear", "label": "Symptom absent", "next": "summary" }, { "id": "same", "label": "Still present / recurs", "next": "service" }, { "id": "missing", "label": "Original condition unavailable", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "summary", "question": "Are the service summary and follow-up requirements understood?", "goal": "Retain the provider’s scope.", "sourceIds": [ "mac-service" ], "options": [ { "id": "yes", "label": "Understood", "next": "ready" }, { "id": "no", "label": "Missing or unclear", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Return checks recorded", "text": "Retain the backup and summary for follow-up after these observed checks.", "handoff": [ "Keep original and returned results together.", "Contact the provider if the symptom recurs." ] }, "attention": { "type": "maintenance_possible", "title": "Complete the service handoff", "text": "The summary, follow-up requirement or original comparison remains incomplete.", "handoff": [ "Ask what was tested and what remains unresolved.", "Keep the backup and untested condition." ] }, "service": { "type": "service_needed", "title": "Contact the provider about the return", "text": "Missing data access or a recurring complaint needs review before closing service.", "handoff": [ "Provide original condition and returned result.", "Discuss the recovery plan privately while preserving the backup." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Service summary, data access or complaint retest is unknown.", "handoff": [ "Provide original versus returned behavior.", "Ask the provider to resolve data access or undocumented next steps.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Provide original versus returned behavior.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Service summary, data access or complaint retest is unknown.", "handoff": [ "Provide original versus returned behavior.", "Ask the provider to resolve data access or undocumented next steps." ], "outcomeChecks": [ "Original complaint is retested under stated conditions.", "Backup remains available through return checks." ], "workflow": { "family": "data-service", "summary": "Tie return acceptance to the complaint and data access.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "service-summary", "label": "Service summary", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "reviewed", "label": "Reviewed" }, { "value": "missing", "label": "Missing / unclear" } ] }, { "id": "data-access", "label": "Returned data", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "accessible", "label": "Needed sample accessible" }, { "value": "plan", "label": "Agreed recovery plan" }, { "value": "missing", "label": "Data/access missing" } ] }, { "id": "return-symptom", "label": "Original symptom", "type": "select", "options": [ { "value": "unknown", "label": "Not tested" }, { "value": "absent", "label": "Absent in observation" }, { "value": "present", "label": "Present" }, { "value": "intermittent", "label": "Intermittent" } ] }, { "id": "backup-retained", "label": "Earlier backup", "type": "select", "options": [ { "value": "unknown", "label": "Not confirmed" }, { "value": "retained", "label": "Retained and accessible" }, { "value": "unavailable", "label": "Unavailable" } ] } ], "matrix": { "title": "Return checks", "rows": [ { "id": "sample", "label": "Needed data sample", "condition": "Owner checks locally without overwriting backup" }, { "id": "complaint", "label": "Original complaint", "condition": "Same safe action and affected accessory" }, { "id": "baseline", "label": "Built-in baseline", "condition": "Related function without the affected accessory" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Service summary", "Data and backup access", "Complaint retest" ], "notDoneGuidance": [ "Unavailable accessories leave the original condition Not tested.", "Use exact OS/provider instructions for repair-completion settings." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "data" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "symptom" }, { "from": "data", "answer": "no", "to": "service" }, { "from": "data", "answer": "unknown", "to": "uncertain" }, { "from": "symptom", "answer": "clear", "to": "summary" }, { "from": "symptom", "answer": "same", "to": "service" }, { "from": "symptom", "answer": "missing", "to": "attention" }, { "from": "symptom", "answer": "unknown", "to": "uncertain" }, { "from": "summary", "answer": "yes", "to": "ready" }, { "from": "summary", "answer": "no", "to": "attention" }, { "from": "summary", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-service", "title": "Get your Mac ready for service", "url": "https://support.apple.com/en-us/116942", "locator": "Make a backup / Arrange service / Check settings", "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "bitlocker", "title": "Back up your BitLocker recovery key", "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key", "locator": "Recovery key purpose / Backup methods", "purpose": "Owner/IT recovery availability before hardware service; no key input", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-backup", "title": "Recovery options in Windows", "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows", "locator": "Before recovery: back up data", "purpose": "Backup before data-affecting work; original non-destructive sample check", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-backup-evidence", "path": "/assets/laptop-backup-evidence.svg", "title": "Backup and service evidence map", "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.", "sourceIds": [ "mac-backup", "mac-service", "bitlocker", "windows-backup" ], "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-backup-preparation", "mba-m1-diagnostics", "mba-m1-usbc-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." } } ], "stages": [ { "id": "backup", "title": "Verify accessible data", "items": [ "Use the existing backup method and confirm completion or selected copied files.", "Record inaccessible information rather than claiming a backup was made.", "Keep encryption passwords and recovery secrets separately." ] }, { "id": "handoff", "title": "Agree on the service scope", "items": [ "Follow the official instructions for the actual installed OS and provider.", "Retain a baseline input and built-in speaker observation.", "Discuss data-changing work before giving consent to the provider." ] }, { "id": "return", "title": "Check the return", "items": [ "Read the service summary and verify expected data access privately.", "Recheck the same keyboard input source and audio output.", "Keep the earlier backup until return checks are complete." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 4 included task records and marked any unperformed checks?", "goal": "Connect data protection to keyboard, audio and post-service checks without assuming a generic repair preparation setting.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-backup", "text": "Verify accessible data: Use the existing backup method and confirm completion or selected copied files. Record inaccessible information rather than claiming a backup was made. Keep encryption passwords and recovery secrets separately.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-handoff", "text": "Agree on the service scope: Follow the official instructions for the actual installed OS and provider. Retain a baseline input and built-in speaker observation. Discuss data-changing work before giving consent to the provider.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-return", "text": "Check the return: Read the service summary and verify expected data access privately. Recheck the same keyboard input source and audio output. Keep the earlier backup until return checks are complete.", "sourceIds": [ "mac-backup", "mac-keyboard", "mac-sound" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-keyboard", "title": "Mac does not respond to key presses", "url": "https://support.apple.com/en-sa/guide/mac-help/mchlp1240/mac", "locator": "Built-in keyboard / Other keys", "purpose": "Low battery, Slow Keys, Mouse Keys and input layout", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-sound", "title": "No sound from Mac speakers", "url": "https://support.apple.com/en-nz/guide/mac-help/mchlp1439/mac", "locator": "Opening / Built-in speakers / External outputs", "purpose": "App volume, local source and selected built-in output", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-backup-evidence", "path": "/assets/laptop-backup-evidence.svg", "title": "Backup and service evidence map", "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.", "sourceIds": [ "mac-backup", "mac-service", "bitlocker", "windows-backup" ], "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-backup-preparation", "mba-m1-keyboard-input", "mba-m1-speaker-output", "mba-m1-service-return" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "data-service", "summary": "Connect data protection to keyboard, audio and post-service checks without assuming a generic repair preparation setting.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "backup-route", "label": "Backup preparation", "type": "select", "options": [ { "value": "time-machine", "label": "Existing Time Machine backup checked" }, { "value": "copies", "label": "Selected file copies verified" }, { "value": "inaccessible", "label": "Data not accessible" }, { "value": "unknown", "label": "Not checked" } ] }, { "id": "service-instructions", "label": "Provider and installed-OS instructions", "type": "select", "options": [ { "value": "reviewed", "label": "Reviewed with the provider" }, { "value": "pending", "label": "Still needed" }, { "value": "unknown", "label": "Not known" } ] }, { "id": "return-result", "label": "Return review", "type": "select", "options": [ { "value": "checked", "label": "Service summary and checks reviewed" }, { "value": "partial", "label": "Some checks remain" }, { "value": "not-returned", "label": "Mac not returned" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Expected information accessible from the chosen backup method" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "Known input source and built-in sound output before handoff" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "Same keyboard/audio controls after service" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Expected information accessible from the chosen backup method", "Known input source and built-in sound output before handoff", "Same keyboard/audio controls after service" ], "reportFocus": [ "Verified backup or explicitly unavailable data", "Installed-OS provider instructions followed privately", "The same input and sound routes checked after return" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }