{ "id": "mba-m1-startup-handoff", "entityKind": "pack", "version": "2.0.0", "title": "M1 Air startup and diagnostic code pack", "intent": "Keep the exact boot stage, OS diagnostic route and backup access together for a no-start appointment.", "modelId": "mba-m1", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "category": "preparation", "taskIds": [ "mba-m1-blank-screen", "mba-m1-diagnostics", "mba-m1-backup-preparation" ], "includedTasks": [ { "id": "mba-m1-blank-screen", "modelId": "mba-m1", "title": "Blank screen: last visible startup stage", "intent": "Record normal startup and Options visibility before further recovery decisions.", "category": "diagnostics", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-display", "mac-service", "mac-safety" ], "diagramId": "laptop-m1-startup", "prerequisites": [ "Screen remains blank at startup", "Owner understands possible unsaved-work loss from forced shutdown" ], "tools": [ "Undamaged compatible power supply" ], "steps": [ { "id": "scope", "text": "Distinguish the built-in screen from an external monitor. Record any logo, progress or Options previously visible; a brief blank period differs from a persistent blank screen.", "sourceIds": [ "mac-blank" ], "locator": "Opening / external display note" }, { "id": "power", "text": "If normal shutdown is unavailable, Apple describes holding power/Touch ID for up to 10 seconds until off, then turning on. Consider unsaved work before this necessary forced shutdown.", "sourceIds": [ "mac-blank" ], "locator": "Turn your Mac off and back on" }, { "id": "options", "text": "From off, holding power on M1 can show startup Options. Release at Options and record whether it appears; this observation does not require erase, reinstall or firmware work.", "sourceIds": [ "mac-diagnostics" ], "locator": "Apple silicon, steps 1–2; observation-only scope" }, { "id": "route", "text": "If the built-in desktop works, route an external-only blank screen to the single-display task. Otherwise preserve normal-startup and Options results separately.", "sourceIds": [ "mac-blank", "mac-display" ], "locator": "External display note / If still need help" }, { "id": "data", "text": "Tell Apple about backup availability before discussing Recovery or firmware procedures. The service provider should assess any data-affecting next action.", "sourceIds": [ "mac-blank", "mac-service" ], "locator": "Recovery / cannot start Recovery; Make a backup" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "scope", "question": "Which screen is blank?", "goal": "Avoid treating an external monitor as the startup screen.", "sourceIds": [ "mac-blank" ], "options": [ { "id": "built-in", "label": "Built-in or both", "next": "startup" }, { "id": "external", "label": "External only; built-in works", "next": "external" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "startup", "question": "Did normal startup become visible after the safe power check?", "goal": "Record the observed recovery.", "sourceIds": [ "mac-blank" ], "options": [ { "id": "yes", "label": "Login or desktop visible", "next": "ready" }, { "id": "no", "label": "Still blank", "next": "options" }, { "id": "skip", "label": "Power check skipped for data/safety concern", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "options", "question": "Did M1 startup Options appear?", "goal": "Preserve the last accessible independent stage.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "yes", "label": "Options visible", "next": "service" }, { "id": "no", "label": "Options unavailable", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Visible startup recorded", "text": "Back up accessible files and retain this event for recurrence.", "handoff": [ "Record normal versus forced shutdown.", "Keep earlier screen and accessory observations." ] }, "external": { "type": "maintenance_possible", "title": "Compare the external display", "text": "The built-in desktop works; investigate the monitor connection.", "handoff": [ "Use one supported native display.", "Separate detection from visible image." ] }, "attention": { "type": "maintenance_possible", "title": "Preserve the unperformed power check", "text": "Ask Apple to guide the next action with the data concern visible.", "handoff": [ "State why the attempt was skipped.", "Provide backup and unsaved-work availability." ] }, "service": { "type": "service_needed", "title": "Arrange startup support", "text": "Options visibility and continued blank startup need Apple review.", "handoff": [ "Share the last visible stage.", "Discuss backup access before recovery or firmware work." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "The screen scope or last visible stage is unconfirmed.", "handoff": [ "Provide built-in/external scope and Options availability.", "State backup status and skipped attempts.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Provide built-in/external scope and Options availability.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "The screen scope or last visible stage is unconfirmed.", "handoff": [ "Provide built-in/external scope and Options availability.", "State backup status and skipped attempts." ], "outcomeChecks": [ "Normal startup and Options are separate.", "No data-affecting recovery action was inferred." ], "workflow": { "family": "startup-diagnostics", "summary": "Capture the last visible stage before recovery decisions.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "blank-scope", "label": "Blank screen", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "built-in", "label": "Built-in" }, { "value": "external", "label": "External only" }, { "value": "both", "label": "Both" } ] }, { "id": "last-stage", "label": "Last visible stage", "type": "select", "options": [ { "value": "unknown", "label": "Unknown" }, { "value": "none", "label": "None" }, { "value": "logo", "label": "Logo/progress" }, { "value": "options", "label": "Options" }, { "value": "login", "label": "Login/desktop" } ] }, { "id": "power-attempt", "label": "Power attempt", "type": "select", "options": [ { "value": "not-done", "label": "Not performed" }, { "value": "normal", "label": "Normal shutdown/start" }, { "value": "forced", "label": "Necessary forced shutdown/start" } ] } ], "matrix": { "title": "Startup visibility", "rows": [ { "id": "normal", "label": "Normal startup", "condition": "Built-in screen with safe power" }, { "id": "options", "label": "M1 Options", "condition": "Hold power from off; release at Options" }, { "id": "external", "label": "External path", "condition": "Only when built-in desktop works" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Last stage", "Screen scope", "Data risk" ], "notDoneGuidance": [ "Do not erase, reinstall or restore to fill a row.", "A skipped power cycle remains Not tested." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "built-in", "to": "startup" }, { "from": "scope", "answer": "external", "to": "external" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "startup", "answer": "yes", "to": "ready" }, { "from": "startup", "answer": "no", "to": "options" }, { "from": "startup", "answer": "skip", "to": "attention" }, { "from": "startup", "answer": "unknown", "to": "uncertain" }, { "from": "options", "answer": "yes", "to": "service" }, { "from": "options", "answer": "no", "to": "service" }, { "from": "options", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-blank", "title": "Mac starts up to a blank screen", "url": "https://support.apple.com/en-us/102575", "locator": "Turn off and on / Recovery / Service", "purpose": "Up-to-10-second power action and service routing; this worksheet excludes disk/firmware operations", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-display", "title": "External display dark or low resolution", "url": "https://support.apple.com/en-gb/102501", "locator": "Connections / Support limits / Detection / Accessory permission", "purpose": "Direct video path, Detect Displays and detection versus image", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-service", "title": "Get your Mac ready for service", "url": "https://support.apple.com/en-us/116942", "locator": "Make a backup / Arrange service / Check settings", "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safe", "title": "Start up your Mac in safe mode", "url": "https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac", "locator": "Apple silicon / Verify safe mode", "purpose": "M1 power, startup volume, Shift + Continue in Safe Mode and Boot Mode verification", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-m1-startup", "path": "/assets/laptop-m1-startup.svg", "title": "M1 startup routes", "alt": "Original schematic: hold power to Options; Command-D for diagnostics or select volume and Shift for safe mode. Diagnostics divides by macOS version.", "sourceIds": [ "mac-diagnostics", "mac-safe" ], "caption": "Original schematic. M1 uses startup Options. Tahoe 26+ offers a test choice; earlier macOS tests automatically. Unknown OS remains unconfirmed.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-diagnostics", "mba-m1-safe-mode", "mba-m1-usbc-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Make a bounded non-invasive check.", "question": "Have you checked safe power and attempted the sourced restart once?", "sourceIds": [ "mac-blank", "mac-diagnostics" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Separate reachable startup UI from a persistent blank display.", "question": "Can the built-in display show startup Options?", "sourceIds": [ "mac-blank", "mac-diagnostics" ], "options": [ { "id": "yes", "label": "Options visible", "next": "ready" }, { "id": "no", "label": "Still blank", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Screen is blank at startup", "Data-preservation concerns are understood", "Undamaged compatible power supply", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "mba-m1-diagnostics", "modelId": "mba-m1", "title": "Apple Diagnostics with the right macOS branch", "intent": "Capture an Apple silicon diagnostic result and identify exactly which tests ran.", "category": "diagnostics", "sourceIds": [ "mac-diagnostics", "mac-spec", "mac-safety" ], "diagramId": "laptop-m1-startup", "prerequisites": [ "MacBook Air (M1, 2020) and Apple M1 confirmed", "Work saved; macOS version checked if the desktop is accessible" ], "tools": [ "Undamaged compatible power connection", "A permitted internet connection if requested" ], "steps": [ { "id": "prepare", "text": "Shut down, leave only the permitted keyboard, mouse, display, Ethernet and power connections, and place the Mac on a firm ventilated surface. Record which accessories remain.", "sourceIds": [ "mac-diagnostics" ], "locator": "Prepare your Mac, steps 2–4" }, { "id": "options", "text": "Hold power/Touch ID until Options appears, then release. Hold Command-D until the Mac restarts. The Intel D-at-startup method is not the M1 entry.", "sourceIds": [ "mac-diagnostics" ], "locator": "Start Apple Diagnostics → Apple silicon; contrast with Intel processor" }, { "id": "version", "text": "Choose the macOS branch below. Tahoe 26 and later asks which diagnostic to run; earlier macOS starts testing automatically. If the version is unknown, preserve the screen observation and ask Apple which flow applies.", "sourceIds": [ "mac-diagnostics" ], "locator": "Run Apple Diagnostics → macOS Tahoe 26 and later" }, { "id": "run", "text": "Follow the displayed connection and test prompts. If an offline option is offered, Apple directs you to use it unless support initiated an online session. On 26+, record the selected test as well as its result.", "sourceIds": [ "mac-diagnostics" ], "locator": "Run Apple Diagnostics → connection, terms and test selection" }, { "id": "result", "text": "Retain any reference code for Apple. Distinguish a completed test, an interrupted test, and a symptom that remains after a completed test. A result covers the test that ran; include untested conditions in the handoff.", "sourceIds": [ "mac-diagnostics" ], "locator": "View Apple Diagnostics test results" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "entry" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "entry", "question": "Did this M1 Mac reach Options and restart after Command-D?", "goal": "Confirm the correct startup sequence.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "yes", "label": "Options and diagnostic restart observed", "next": "os-route" }, { "id": "no", "label": "Options or restart unavailable", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "os-route", "question": "Which macOS version is installed?", "goal": "Select the diagnostic behavior explicitly.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "macos26-plus", "label": "macOS Tahoe 26 or later", "next": "test-choice" }, { "id": "macos-earlier", "label": "Earlier macOS", "next": "automatic-test" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "test-choice", "question": "Did you choose the relevant test offered on the 26-or-later screen?", "goal": "Keep a selected test separate from a general scan.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "selected", "label": "Test selected; it started", "next": "result" }, { "id": "unavailable", "label": "No suitable test or unexpected screen", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "automatic-test", "question": "Did the earlier macOS automatic test run?", "goal": "Verify the automatic flow, without inventing a test selector.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "started", "label": "Automatic test started", "next": "result" }, { "id": "not-started", "label": "Did not start or could not continue", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "result", "question": "What did the completed test show?", "goal": "Preserve the outcome and unresolved symptom.", "sourceIds": [ "mac-diagnostics" ], "options": [ { "id": "clear", "label": "Completed without an issue; symptom absent now", "next": "ready" }, { "id": "code", "label": "Issue/reference code, or symptom persists", "next": "service" }, { "id": "interrupted", "label": "No completed result", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Diagnostic result ready", "text": "Keep the test scope and result together. Save recurring symptoms even when this test found no issue.", "handoff": [ "Provide macOS branch, entry reached and selected/automatic test.", "Bring the result and any later recurrence to the service appointment." ] }, "service": { "type": "service_needed", "title": "Share the diagnostic evidence with Apple", "text": "A reference code, an inaccessible diagnostic screen, or a continuing symptom needs Apple review.", "handoff": [ "Provide the last startup screen reached and the macOS branch.", "Share the exact reference code directly with Apple and describe the original symptom." ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing diagnostic step", "text": "Confirm the displayed test with Apple before choosing an unrelated test or reporting a pass.", "handoff": [ "Keep selection unavailable, interrupted and not tested distinct.", "Record whether power/network or a screen prompt prevented completion." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "The macOS branch, startup entry, or test result is unconfirmed. Apple needs that distinction before interpreting this record.", "handoff": [ "Provide the last visible startup/diagnostic stage.", "Confirm macOS version and which test actually ran.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Provide the last visible startup/diagnostic stage.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "The macOS branch, startup entry, or test result is unconfirmed. Apple needs that distinction before interpreting this record.", "handoff": [ "Provide the last visible startup/diagnostic stage.", "Confirm macOS version and which test actually ran." ], "outcomeChecks": [ "Installed OS and selected or automatic testing are identified.", "Completed result is separate from an interrupted or unperformed test." ], "workflow": { "family": "startup-diagnostics", "summary": "Record entry, test scope and the result without treating a partial scan as a pass.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "entry-stage", "label": "Furthest visible stage", "type": "select", "options": [ { "value": "not-checked", "label": "Not checked" }, { "value": "options", "label": "Startup Options" }, { "value": "diagnostics", "label": "Diagnostics screen" }, { "value": "result", "label": "Result screen" } ] }, { "id": "test-scope", "label": "Diagnostic scope", "type": "select", "options": [ { "value": "not-checked", "label": "Not checked" }, { "value": "automatic", "label": "Earlier macOS automatic test" }, { "value": "display", "label": "Selected built-in display test" }, { "value": "keyboard", "label": "Selected keyboard test" }, { "value": "trackpad", "label": "Selected trackpad test" }, { "value": "other-offered", "label": "Another offered test" } ] }, { "id": "diagnostic-result", "label": "Result observed", "type": "select", "options": [ { "value": "not-run", "label": "Not run" }, { "value": "no-issue", "label": "Completed without a reported issue" }, { "value": "reference-code", "label": "Reference code shown" }, { "value": "interrupted", "label": "Interrupted / could not finish" } ] } ], "matrix": { "title": "Diagnostic stages", "rows": [ { "id": "startup-options", "label": "Startup Options", "condition": "M1 startup entry with the allowed connections" }, { "id": "os-test", "label": "OS-appropriate diagnostic", "condition": "26+ selected test or earlier automatic test" }, { "id": "symptom-return", "label": "Original symptom afterward", "condition": "Only if the Mac restarts safely and the original action is available" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Actual OS branch", "Diagnostic scope and result", "Last accessible screen and remaining symptom" ], "notDoneGuidance": [ "An unknown macOS version stops interpretation of the test-selection screen.", "Do not mark a test as completed because startup Options appeared." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "entry" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "entry", "answer": "yes", "to": "os-route" }, { "from": "entry", "answer": "no", "to": "service" }, { "from": "entry", "answer": "unknown", "to": "uncertain" }, { "from": "os-route", "answer": "macos26-plus", "to": "test-choice" }, { "from": "os-route", "answer": "macos-earlier", "to": "automatic-test" }, { "from": "os-route", "answer": "unknown", "to": "uncertain" }, { "from": "test-choice", "answer": "selected", "to": "result" }, { "from": "test-choice", "answer": "unavailable", "to": "attention" }, { "from": "test-choice", "answer": "unknown", "to": "uncertain" }, { "from": "automatic-test", "answer": "started", "to": "result" }, { "from": "automatic-test", "answer": "not-started", "to": "service" }, { "from": "automatic-test", "answer": "unknown", "to": "uncertain" }, { "from": "result", "answer": "clear", "to": "ready" }, { "from": "result", "answer": "code", "to": "service" }, { "from": "result", "answer": "interrupted", "to": "attention" }, { "from": "result", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safe", "title": "Start up your Mac in safe mode", "url": "https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac", "locator": "Apple silicon / Verify safe mode", "purpose": "M1 power, startup volume, Shift + Continue in Safe Mode and Boot Mode verification", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-m1-startup", "path": "/assets/laptop-m1-startup.svg", "title": "M1 startup routes", "alt": "Original schematic: hold power to Options; Command-D for diagnostics or select volume and Shift for safe mode. Diagnostics divides by macOS version.", "sourceIds": [ "mac-diagnostics", "mac-safe" ], "caption": "Original schematic. M1 uses startup Options. Tahoe 26+ offers a test choice; earlier macOS tests automatically. Unknown OS remains unconfirmed.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-safe-mode", "mba-m1-blank-screen", "mba-m1-usbc-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Confirm the Apple silicon entry point.", "question": "Did startup Options appear on this Apple M1 Mac?", "sourceIds": [ "mac-diagnostics", "mac-spec" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Save the diagnostic outcome.", "question": "Did diagnostics finish and give you a result to retain?", "sourceIds": [ "mac-diagnostics", "mac-spec" ], "options": [ { "id": "yes", "label": "Result available", "next": "ready" }, { "id": "no", "label": "Could not complete", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "MacBook Air with Apple M1 confirmed", "Unsaved work is saved", "Power connection", "Internet connection if the diagnostic screen requests it", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "mba-m1-backup-preparation", "modelId": "mba-m1", "title": "Backup readiness and a recoverable sample", "intent": "Verify data coverage before service could affect startup storage.", "category": "preparation", "sourceIds": [ "mac-backup", "mac-service", "mac-safety" ], "diagramId": "laptop-backup-evidence", "prerequisites": [ "Permission to copy accessible files", "Mac is safe to operate" ], "tools": [ "Existing permitted backup destination", "Private access to backup credentials" ], "steps": [ { "id": "scope", "text": "Choose the data that must survive service. Record whether the existing method is Time Machine, selected copies or synchronization. Method selection alone does not verify coverage.", "sourceIds": [ "mac-backup" ], "locator": "Time Machine / iCloud / other methods; original coverage worksheet" }, { "id": "copy", "text": "Use the existing backup setup or an approved copy destination. If setup proposes erasing a disk containing needed files, pause and obtain a safe destination.", "sourceIds": [ "mac-backup" ], "locator": "Backup methods; conservative destination guard" }, { "id": "verify", "text": "Wait for completion, then inspect a needed item through the backup tool or open a representative copy without replacing the original. Record availability, not file contents.", "sourceIds": [ "mac-backup" ], "locator": "Backup and recovery purpose; original non-destructive verification" }, { "id": "gaps", "text": "Record incomplete coverage and inaccessible source files as unverified. Confirm backup credentials are privately available without entering them here.", "sourceIds": [ "mac-backup", "mac-service" ], "locator": "Backup purpose / Make a backup; original gap checklist" }, { "id": "handoff", "text": "Explain verified coverage and remaining data risk to the provider. Apple states that service may require erasing or replacing startup storage.", "sourceIds": [ "mac-service" ], "locator": "1. Make a backup" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "mac-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "access" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "access", "question": "Are needed source files accessible and safe to copy?", "goal": "Expose inaccessible data early.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Accessible", "next": "completion" }, { "id": "no", "label": "Important files inaccessible", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "completion", "question": "Did the intended backup finish on a safe destination?", "goal": "Separate started from completed.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Completed", "next": "sample" }, { "id": "pending", "label": "Pending / no safe destination", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "sample", "question": "Can you access the needed sample and any backup credential privately?", "goal": "Verify practical access.", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Sample and access confirmed", "next": "ready" }, { "id": "partial", "label": "Some coverage remains unverified", "next": "partial" }, { "id": "no", "label": "Sample or access failed", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Backup evidence ready", "text": "Keep the backup until return checks are complete.", "handoff": [ "State verified coverage and backup method.", "Tell the provider what remains outside the copy." ] }, "partial": { "type": "maintenance_possible", "title": "Keep the coverage gap visible", "text": "Some needed data remains unverified.", "handoff": [ "Identify missing categories privately.", "Agree on preservation requirements before storage work." ] }, "attention": { "type": "maintenance_possible", "title": "Finish backup preparation", "text": "A started copy or unsafe destination is not a verified backup.", "handoff": [ "Arrange permitted storage.", "Resolve erase prompts before continuing." ] }, "service": { "type": "service_needed", "title": "Discuss data preservation first", "text": "Important data or backup access is unavailable.", "handoff": [ "Explain inaccessible categories to the provider.", "Ask about preservation options before agreeing to storage work." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Completion, coverage or sample access is unverified. Keep that risk in the handoff.", "handoff": [ "Share verified versus unverified coverage.", "Confirm private backup access without disclosing credentials.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Apple about the visible damage before arranging a MacBook Air service.", "Share verified versus unverified coverage.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Completion, coverage or sample access is unverified. Keep that risk in the handoff.", "handoff": [ "Share verified versus unverified coverage.", "Confirm private backup access without disclosing credentials." ], "outcomeChecks": [ "Completion and sample access are recorded.", "Coverage gaps remain explicit." ], "workflow": { "family": "data-service", "summary": "Record backup evidence without collecting files or credentials.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "backup-method", "label": "Backup method", "type": "select", "options": [ { "value": "unknown", "label": "Not established" }, { "value": "time-machine", "label": "Time Machine" }, { "value": "copies", "label": "Selected file copies" }, { "value": "sync", "label": "Sync only" }, { "value": "none", "label": "None yet" } ] }, { "id": "backup-completion", "label": "Completion", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "complete", "label": "Completed" }, { "value": "pending", "label": "Pending" }, { "value": "failed", "label": "Failed" } ] }, { "id": "sample-access", "label": "Needed sample", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "verified", "label": "Accessible" }, { "value": "partial", "label": "Partially verified" }, { "value": "unavailable", "label": "Unavailable" } ] }, { "id": "backup-access", "label": "Private backup access", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "available", "label": "Available" }, { "value": "not-needed", "label": "No credential required" }, { "value": "unavailable", "label": "Unavailable" } ] } ], "matrix": { "title": "Backup evidence", "rows": [ { "id": "source", "label": "Needed original", "condition": "Inspect a representative source locally" }, { "id": "copy", "label": "Needed backup item", "condition": "Open or inspect copy without replacing original" }, { "id": "coverage", "label": "Another important category", "condition": "Check against intended backup coverage" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Method and completion", "Sample access", "Coverage gaps" ], "notDoneGuidance": [ "Sync sign-in alone does not confirm file coverage.", "Never erase a needed disk to complete this task." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "mba-m1", "name": "MacBook Air M1", "family": "laptop", "revision": "MacBook Air (M1, 2020), Apple M1 chip", "os": "macOS Big Sur or later; Ventura and later call the preferences app System Settings. Diagnostic screens vary by macOS.", "region": "US-first; local repair provider requirements vary.", "help": "Choose Apple menu → About This Mac. Confirm MacBook Air (M1, 2020) and Chip: Apple M1. An Intel processor or another chip does not match.", "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "sourceIds": [ "mac-id", "mac-spec", "mac-diagnostics" ] }, "exclusions": [ "MacBook Air Intel 2020", "MacBook Air M2", "MacBook Pro M1" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "access" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "access", "answer": "yes", "to": "completion" }, { "from": "access", "answer": "no", "to": "service" }, { "from": "access", "answer": "unknown", "to": "uncertain" }, { "from": "completion", "answer": "yes", "to": "sample" }, { "from": "completion", "answer": "pending", "to": "attention" }, { "from": "completion", "answer": "unknown", "to": "uncertain" }, { "from": "sample", "answer": "yes", "to": "ready" }, { "from": "sample", "answer": "partial", "to": "partial" }, { "from": "sample", "answer": "no", "to": "service" }, { "from": "sample", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-service", "title": "Get your Mac ready for service", "url": "https://support.apple.com/en-us/116942", "locator": "Make a backup / Arrange service / Check settings", "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-safety", "title": "Important safety information for your Mac", "url": "https://support.apple.com/guide/macbook-air/important-safety-information-apd9b8f7aa11/mac", "locator": "Handling / Built-in battery / Charging", "purpose": "General damaged-equipment and moisture safety only; M1-specific connections are sourced from mac-spec", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "bitlocker", "title": "Back up your BitLocker recovery key", "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key", "locator": "Recovery key purpose / Backup methods", "purpose": "Owner/IT recovery availability before hardware service; no key input", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-backup", "title": "Recovery options in Windows", "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows", "locator": "Before recovery: back up data", "purpose": "Backup before data-affecting work; original non-destructive sample check", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-backup-evidence", "path": "/assets/laptop-backup-evidence.svg", "title": "Backup and service evidence map", "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.", "sourceIds": [ "mac-backup", "mac-service", "bitlocker", "windows-backup" ], "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-service-return", "mba-m1-diagnostics", "mba-m1-usbc-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "mac-charge" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Protect existing backup media.", "question": "Is your chosen destination yours, available and safe to use without losing other data?", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Make a recoverability check.", "question": "Has the backup completed or have the selected copied files been verified?", "sourceIds": [ "mac-backup" ], "options": [ { "id": "yes", "label": "Backup/copies verified", "next": "ready" }, { "id": "no", "label": "Not yet verified", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Mac starts and personal files are accessible", "You have permission to copy the files", "Existing external storage with adequate free space", "A safe private place for backup credentials", "A private place to keep your findings", "A current backup if the device is accessible" ] } ], "stages": [ { "id": "prepare", "title": "Preserve the starting state", "items": [ "Confirm Apple M1; Intel D-at-start instructions do not apply.", "Save accessible work and record whether a backup is available.", "Disconnect peripherals as the Apple Diagnostics source permits." ] }, { "id": "diagnose", "title": "Follow the correct diagnostic route", "items": [ "Use startup Options then Command-D on this Apple silicon Mac.", "Tahoe 26 or later asks for a specific diagnostic; earlier macOS runs automatically.", "Retain reference codes and unrun tests without assigning a failed part." ] }, { "id": "service", "title": "Make the service handoff", "items": [ "Give the provider the last visible boot stage and any diagnostic result.", "Discuss inaccessible data before work that may affect storage.", "Keep account credentials and recovery secrets separately." ] }, { "id": "return", "title": "Check the returned Mac", "items": [ "Review the service record and any data changes.", "Repeat normal startup and the specific failed observation.", "Keep unresolved intermittent symptoms even if diagnostics find no issue." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 3 included task records and marked any unperformed checks?", "goal": "Keep the exact boot stage, OS diagnostic route and backup access together for a no-start appointment.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-prepare", "text": "Preserve the starting state: Confirm Apple M1; Intel D-at-start instructions do not apply. Save accessible work and record whether a backup is available. Disconnect peripherals as the Apple Diagnostics source permits.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-diagnose", "text": "Follow the correct diagnostic route: Use startup Options then Command-D on this Apple silicon Mac. Tahoe 26 or later asks for a specific diagnostic; earlier macOS runs automatically. Retain reference codes and unrun tests without assigning a failed part.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-service", "text": "Make the service handoff: Give the provider the last visible boot stage and any diagnostic result. Discuss inaccessible data before work that may affect storage. Keep account credentials and recovery secrets separately.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-return", "text": "Check the returned Mac: Review the service record and any data changes. Repeat normal startup and the specific failed observation. Keep unresolved intermittent symptoms even if diagnostics find no issue.", "sourceIds": [ "mac-blank", "mac-diagnostics", "mac-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "mac-blank", "title": "Mac starts up to a blank screen", "url": "https://support.apple.com/en-us/102575", "locator": "Turn off and on / Recovery / Service", "purpose": "Up-to-10-second power action and service routing; this worksheet excludes disk/firmware operations", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-diagnostics", "title": "Use Apple Diagnostics to test your Mac", "url": "https://support.apple.com/en-gb/102550", "locator": "Prepare / Apple silicon / Run Apple Diagnostics / Results", "purpose": "M1 Options then Command-D; Tahoe 26+ selected tests versus earlier automatic testing; preserve reference code", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-id", "title": "Identify MacBook Air model", "url": "https://support.apple.com/en-ie/102869", "locator": "Find model / MacBook Air M1 2020", "purpose": "Model and chip confirmation", "checkedAt": "2026-10-04", "reuse": "Reference only. Original paraphrase; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-spec", "title": "MacBook Air (M1, 2020) technical specifications", "url": "https://support.apple.com/en-us/111883", "locator": "Charging and Expansion / Display Support", "purpose": "Two USB-C Thunderbolt/USB4 ports and one native external display up to 6K at 60 Hz", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-m1-startup", "path": "/assets/laptop-m1-startup.svg", "title": "M1 startup routes", "alt": "Original schematic: hold power to Options; Command-D for diagnostics or select volume and Shift for safe mode. Diagnostics divides by macOS version.", "sourceIds": [ "mac-diagnostics", "mac-safe" ], "caption": "Original schematic. M1 uses startup Options. Tahoe 26+ offers a test choice; earlier macOS tests automatically. Unknown OS remains unconfirmed.", "kind": "Original schematic" } ], "relatedIds": [ "mba-m1-blank-screen", "mba-m1-diagnostics", "mba-m1-backup-preparation" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "startup-diagnostics", "summary": "Keep the exact boot stage, OS diagnostic route and backup access together for a no-start appointment.", "osOptions": [ "macos26-plus", "macos-earlier", "macos-unknown" ], "fields": [ { "id": "boot-stage", "label": "Furthest observed boot stage", "type": "select", "options": [ { "value": "blank", "label": "Display remained blank" }, { "value": "options", "label": "Startup Options appeared" }, { "value": "diagnostic", "label": "Diagnostics appeared" }, { "value": "desktop", "label": "Desktop appeared" }, { "value": "unknown", "label": "Not observed" } ] }, { "id": "os-path", "label": "Diagnostic screen route", "type": "select", "options": [ { "value": "selected", "label": "Tahoe 26+ specific test selected" }, { "value": "automatic", "label": "Earlier macOS automatic testing" }, { "value": "unavailable", "label": "Could not reach diagnostics" }, { "value": "unknown", "label": "OS or route unknown" } ] }, { "id": "data-access", "label": "Accessible backup source", "type": "select", "options": [ { "value": "available", "label": "Backup verified" }, { "value": "partial", "label": "Some accessible copies only" }, { "value": "inaccessible", "label": "Mac and backup inaccessible" }, { "value": "unknown", "label": "Not checked" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Startup Options on the confirmed Apple M1 model" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "Correct diagnostic flow for the confirmed installed macOS" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "After service: a normal boot and the previously blocked observation" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Startup Options on the confirmed Apple M1 model", "Correct diagnostic flow for the confirmed installed macOS", "After service: a normal boot and the previously blocked observation" ], "reportFocus": [ "Apple silicon identification before choosing startup keys", "Tahoe 26 or later diagnostic choice versus earlier automatic tests", "Observed reference codes and tests that could not run" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }