{
  "id": "pixel7-bluetooth-audio",
  "version": "1.0.0",
  "title": "Bluetooth connection and media audio",
  "deviceFamily": "phone",
  "modelId": "pixel7",
  "modelApplicability": {
    "id": "pixel7",
    "name": "Pixel 7",
    "family": "phone",
    "revision": "Standard Pixel 7 (2022), stock Android",
    "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.",
    "region": "US-first; repair options depend on country and warranty.",
    "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.",
    "exclusions": [
      "Pixel 7a",
      "Pixel 7 Pro",
      "Pixel 6",
      "custom Android ROM"
    ],
    "sourceIds": [
      "pixel-safety",
      "pixel-repair"
    ]
  },
  "exclusions": [
    "Pixel 7a",
    "Pixel 7 Pro",
    "Pixel 6",
    "custom Android ROM"
  ],
  "intent": "Separate a paired-but-silent accessory from a phone Bluetooth connection fault.",
  "category": "connections",
  "prerequisites": [
    "An owned Bluetooth accessory and its instructions are available",
    "Phone uses stock Android"
  ],
  "tools": [
    "Charged Bluetooth accessory"
  ],
  "materials": [
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "pixel-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Confirm pairing and capability.",
      "question": "Does the accessory show connected and support media audio?",
      "sourceIds": [
        "pixel-bt"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Test one clear output route.",
      "question": "With Media audio on, does the known track play on that accessory?",
      "sourceIds": [
        "pixel-bt"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Audio plays",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Still silent",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "check-1"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-1",
      "answer": "yes",
      "to": "check-2"
    },
    {
      "from": "check-1",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "check-1",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-2",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "check-2",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "check-2",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Turn Bluetooth off then on. Confirm the accessory is powered and in its manufacturer’s pairing or connection mode.",
      "sourceIds": [
        "pixel-bt"
      ],
      "locator": "Step 1 / Cannot hear music"
    },
    {
      "id": "step-2",
      "text": "Open Settings → Connected devices. Check whether the exact accessory says connected rather than just saved. Restart both devices normally if necessary.",
      "sourceIds": [
        "pixel-bt"
      ],
      "locator": "Step 1 / Cannot hear music"
    },
    {
      "id": "step-3",
      "text": "For an accessory that supports music, open its settings beside the saved device and check Media audio. Use a comfortable volume on both the phone and accessory.",
      "sourceIds": [
        "pixel-bt"
      ],
      "locator": "Step 1 / Cannot hear music"
    },
    {
      "id": "step-4",
      "text": "Make sure another connected device is not receiving the audio. Compare one known audio track. Do not upload optional Bluetooth diagnostics or reset all network settings for this task.",
      "sourceIds": [
        "pixel-bt"
      ],
      "locator": "Step 1 / Cannot hear music"
    }
  ],
  "outcomeChecks": [
    "Save the selected output and Media audio finding. Keep call-audio problems separate from this music check.",
    "If media remains silent despite a supported connected accessory, contact Google or the accessory vendor. Do not assume the phone radio failed."
  ],
  "stopConditions": [
    "Stop using and charging a swollen or damaged battery. Do not open, compress, puncture, or attempt battery removal. Contact the manufacturer or a qualified service provider.",
    "Disconnect a damaged accessory if it is safe to do so. Do not open a mains power adapter.",
    "Save accessible data before restarting. Do not reset, erase, flash firmware, bypass a lock, or open the enclosure in this task."
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Checks recorded",
      "text": "Save the selected output and Media audio finding. Keep call-audio problems separate from this music check."
    },
    "service": {
      "type": "service_needed",
      "title": "Arrange service or support",
      "text": "If media remains silent despite a supported connected accessory, contact Google or the accessory vendor. Do not assume the phone radio failed."
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the preparation first",
      "text": "Review the relevant step above. Gather the missing item or perform the reversible check, then go back and update your answer. A missing prerequisite does not identify a failed part."
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Save an incomplete preparation record",
      "text": "Your observation is still unknown. Save the unanswered checks and use the linked support instructions or a qualified provider to confirm the next step."
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop and get professional help",
      "text": "Do not charge, use, open or press on a device with suspected battery damage. Do not handle hot or smoking equipment. Seek the manufacturer’s safety and service guidance; use local emergency services if there is an immediate fire risk."
    }
  },
  "sources": [
    {
      "id": "pixel-bt",
      "title": "Fix Pixel Bluetooth problems",
      "url": "https://support.google.com/pixelphone/answer/7334382?hl=en",
      "locator": "Step 1 / Cannot hear music",
      "purpose": "Pairing, connection and media audio",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "pixel-safety",
      "title": "Pixel 7 safety and regulatory guide",
      "url": "https://support.google.com/pixelphone/answer/12164747?hl=en",
      "locator": "Safety warnings / Repair and service",
      "purpose": "Physical damage, battery handling and model safety",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "pixel-repair",
      "title": "Use Pixel Repair Mode",
      "url": "https://support.google.com/pixelphone/answer/14266732?hl=en",
      "locator": "Eligibility / Access Repair Mode",
      "purpose": "Android 14 December 2023+, 2 GB free, backup and credential safety",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "path": "/assets/decision-flow.svg",
      "kind": "Original schematic",
      "alt": "Model match, danger check, observation, then preparation or service"
    }
  ],
  "relatedIds": [
    "pixel7-battery-drain",
    "pixel7-wired-charge",
    "pixel7-camera-preview"
  ],
  "estimatedDuration": {
    "minutes": 15,
    "label": "Planning estimate; excludes charging, cooling, backups and service. Not a measured repair time."
  }
}