{ "id": "pixel7-power-handoff", "entityKind": "pack", "version": "2.0.0", "title": "Pixel 7 charging and battery-use dossier", "intent": "Combine charger isolation with comparable app-use observations before requesting power-related service.", "modelId": "pixel7", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "category": "preparation", "taskIds": [ "pixel7-wired-charge", "pixel7-battery-drain", "pixel7-repair-mode" ], "includedTasks": [ { "id": "pixel7-wired-charge", "modelId": "pixel7", "title": "USB-C charging: recognition and power path", "intent": "Compare cable and power supply independently and separate a charging indication from a blank display.", "category": "power", "sourceIds": [ "pixel-charge", "pixel-wireless", "pixel-hardware", "pixel-safety" ], "prerequisites": [ "Dry USB-C port and undamaged phone", "No liquid/debris or unplug-charger warning" ], "tools": [ "Compatible intact USB-C charging cable and adapter", "Working outlet; optional second compatible cable" ], "steps": [ { "id": "inspect", "text": "Check plug, cable and port visually. Remove a case blocking seating; do not insert a cleaning tool or force the USB-C plug.", "sourceIds": [ "pixel-charge" ], "locator": "Troubleshoot case, battery charger, cable and outlet" }, { "id": "external", "text": "Check the outlet with another safe device. If available, try the cable and adapter on another compatible device before attributing failure to the Pixel.", "sourceIds": [ "pixel-charge" ], "locator": "Confirm adapter/cable work; check outlet" }, { "id": "baseline", "text": "Connect directly with the verified setup and wait one minute for a battery indication. A deeply depleted phone may need at least another 10 minutes before the display turns on.", "sourceIds": [ "pixel-charge" ], "locator": "Use a working charger to charge for 10 minutes" }, { "id": "substitute", "text": "Compare an intact compatible cable while keeping adapter and outlet fixed. Then compare a compatible adapter if available. Record which single change was made.", "sourceIds": [ "pixel-charge" ], "locator": "Try another cable or power adapter" }, { "id": "notification", "text": "If Check charging accessory appears, record that category and verify cable/adapter compatibility. For a persistently blank screen, use the separate black-screen task instead of guessing a battery fault.", "sourceIds": [ "pixel-charge" ], "locator": "Check charging accessory; Troubleshoot screen" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "setup" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "setup", "question": "Are outlet, cable seating and charger compatibility verified?", "goal": "Establish a reliable power path.", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "indicator" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "indicator", "question": "What response did the connected phone give?", "goal": "Separate recognition from startup.", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "charge", "label": "Charging indication or normal startup", "next": "ready" }, { "id": "accessory", "label": "Check charging accessory warning", "next": "attention" }, { "id": "blank", "label": "No indication after the low-charge wait", "next": "service" }, { "id": "unknown", "label": "Wait or compatible setup unavailable", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Keep the accessory combination that produced a response. A charging indication and successful startup should be recorded separately.", "handoff": [ "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Verify the suspect cable or adapter and compare only intact compatible equipment before repeating.", "handoff": [ "Replace an unverified or incompatible test setup with a confirmed compatible one.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Give Google the confirmed outlet/accessory comparison and whether any display or ring response was observed.", "handoff": [ "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "Compatibility, elapsed low-charge wait or the display response remains unverified.", "handoff": [ "Tell support whether another device or substitute cable was unavailable.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Describe port or cable damage and stop using that charging setup.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] } }, "outcomeChecks": [ "Keep the accessory combination that produced a response. A charging indication and successful startup should be recorded separately.", "Give Google the confirmed outlet/accessory comparison and whether any display or ring response was observed." ], "diagramId": "phone-pixel-ports", "workflow": { "family": "power-comparison", "summary": "Treat outlet, cable and adapter as separate conditions, with a bounded low-charge observation.", "fields": [ { "id": "usb-cable", "label": "Cable path", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "c-c", "label": "USB-C to USB-C" }, { "value": "a-c", "label": "USB-A to USB-C" }, { "value": "unverified", "label": "Cable compatibility unverified" } ] }, { "id": "supply-confirmation", "label": "Supply confirmation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "compatible", "label": "Compatible USB PD/PPS supply confirmed" }, { "value": "other-device", "label": "Works elsewhere; Pixel compatibility unchecked" }, { "value": "unknown-supply", "label": "Compatibility unavailable" } ] }, { "id": "charge-notice", "label": "Phone indication", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "charging", "label": "Charging icon" }, { "value": "accessory", "label": "Check charging accessory" }, { "value": "started", "label": "Phone started" }, { "value": "blank", "label": "No visible indication" } ] }, { "id": "low-charge-wait", "label": "Low-charge observation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "minute", "label": "First minute only" }, { "value": "further10", "label": "At least another 10 minutes allowed" }, { "value": "short", "label": "Not timed" } ] } ], "matrix": { "title": "USB-C power comparisons", "rows": [ { "id": "other-device", "label": "Cable/adapter on another device", "condition": "Only an owned compatible device; safe accessories" }, { "id": "direct", "label": "Direct Pixel connection", "condition": "Known outlet; no hub; case allows seating" }, { "id": "cable-only", "label": "Substitute cable", "condition": "Same outlet/adapter; compatible spare cable" }, { "id": "adapter-only", "label": "Substitute adapter", "condition": "Same tested cable/outlet; compatible spare adapter" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Known compatibility versus merely charging another device", "Recognition before startup" ], "notDoneGuidance": [ "A cable working on another device does not by itself verify Pixel charging compatibility.", "Unavailable substitute equipment stays not tested." ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "setup" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "setup", "answer": "yes", "to": "indicator" }, { "from": "setup", "answer": "no", "to": "attention" }, { "from": "setup", "answer": "unknown", "to": "uncertain" }, { "from": "indicator", "answer": "charge", "to": "ready" }, { "from": "indicator", "answer": "accessory", "to": "attention" }, { "from": "indicator", "answer": "blank", "to": "service" }, { "from": "indicator", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "pixel-charge", "title": "Pixel will not charge or turn on", "url": "https://support.google.com/pixelphone/answer/7167687?hl=en", "locator": "Charger/cable/outlet; Charge for 10 minutes; Troubleshoot screen", "purpose": "Power-path comparison, low-charge wait and 35-second screen check", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "seconds": [ 5, 7, 35 ], "minutes": [ 1, 2, 10 ] } }, { "id": "pixel-wireless", "title": "Charge your Pixel phone", "url": "https://support.google.com/pixelphone/answer/7106961?hl=en", "locator": "Wireless charging on Pixel 9a and earlier; Charging tips", "purpose": "Pixel 7 Qi 1.x or compatible Pixel Stand and unobstructed charging", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-hardware", "title": "Pixel phone hardware diagram", "url": "https://support.google.com/pixelphone/answer/7157629?hl=en", "locator": "Pixel 7", "purpose": "External power/volume controls and USB-C port", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-restart", "title": "Turn your Pixel phone on and off", "url": "https://support.google.com/pixelphone/answer/7374159?hl=en", "locator": "Pixel 6 and later; Restart", "purpose": "Power plus Volume up for Pixel 7 normal power menu", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-ports", "path": "/assets/phone-pixel-ports.svg", "title": "Pixel 7 controls and USB-C", "alt": "Schematic front view of Pixel 7 with Power above the volume rocker on the right and USB-C centered at the bottom. Normal menu uses Power and Volume up.", "sourceIds": [ "pixel-hardware", "pixel-restart", "pixel-charge" ], "caption": "Original external-control schematic. The blank-screen task uses the separately cited charging-article check.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-wireless-charge", "pixel7-battery-drain", "pixel7-camera-preview" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Confirm the external charging setup.", "question": "Does the cable/charger work with another compatible device and seat without force?", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Record observable power or display response.", "question": "Does the Pixel show charging or respond to an incoming call?", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Some response observed", "next": "ready" }, { "id": "no", "label": "No response observed", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "USB-C port and device are dry", "No physical or heat damage", "Undamaged compatible USB-C cable and charger", "Known working outlet", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "pixel7-battery-drain", "modelId": "pixel7", "title": "Battery drain: usage and recurring conditions", "intent": "Build a comparable app-use record before attributing short runtime to the battery.", "category": "power", "sourceIds": [ "pixel-battery", "pixel-heat", "pixel-safety" ], "prerequisites": [ "Stock Android; phone starts without damage", "No deliberate drain-to-empty test" ], "tools": [ "Settings Battery usage", "Existing app update access" ], "steps": [ { "id": "usage", "text": "Open Settings → Battery → Battery usage and view apps. Record whether the leading use matches your activity, without entering app account details.", "sourceIds": [ "pixel-battery" ], "locator": "Restrict apps: Battery usage / View by apps" }, { "id": "context", "text": "Record recent setup, restoration or a system update. Optimization and update activity can temporarily change runtime; a single battery percentage is not a health measurement.", "sourceIds": [ "pixel-battery" ], "locator": "Introduction: setup and post-update behavior" }, { "id": "optimization", "text": "Review the app’s background-use setting. Keep Adaptive Battery and the recommended Optimized setting enabled; do not stop essential services.", "sourceIds": [ "pixel-battery" ], "locator": "Adaptive Battery; Allow background usage; essential services warning" }, { "id": "updates", "text": "Review available app updates in Play Store → Manage apps & devices. Note whether a suspected app update was applied before the next observation.", "sourceIds": [ "pixel-battery" ], "locator": "Check for app updates" }, { "id": "comparison", "text": "Compare later ordinary use with similar screen activity and network conditions. Mark unmatched periods as not comparable rather than claiming improvement.", "sourceIds": [ "pixel-battery" ], "locator": "Battery usage; still have issues" }, { "id": "diagnostics", "text": "If Battery → Battery diagnostics → Battery draining too quickly is present, review its on-device guidance. If absent on this OS, record unavailable; ongoing unexplained drain should go to Google.", "sourceIds": [ "pixel-battery" ], "locator": "Battery diagnostics: Pixel 6 and later" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "usage" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "usage", "question": "Could Battery usage be reviewed against your actual activity?", "goal": "Establish a visible usage baseline.", "sourceIds": [ "pixel-battery" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "context" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "context", "question": "Is there a plausible activity or recent-update explanation?", "goal": "Keep a lead separate from proof.", "sourceIds": [ "pixel-battery" ], "options": [ { "id": "lead", "label": "Activity or app-use lead found", "next": "followup" }, { "id": "none", "label": "No explanation found", "next": "followup" }, { "id": "unknown", "label": "Context is unknown", "next": "uncertain" } ] }, { "id": "followup", "question": "What happened in a comparable later ordinary-use period?", "goal": "Base escalation on repeated evidence.", "sourceIds": [ "pixel-battery" ], "options": [ { "id": "better", "label": "Use looks expected or improved", "next": "ready" }, { "id": "continues", "label": "Unusual drain continues without an explanation", "next": "service" }, { "id": "unmatched", "label": "No comparable later period yet", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Keep the usage explanation and comparison conditions. This record does not measure battery capacity or certify battery health.", "handoff": [ "Activity versus leading Battery usage category", "Recent setup/update and optimization status", "Comparable-period result and any heat/shutdown event" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Gather a Battery usage view and comparable normal-use period before changing more settings.", "handoff": [ "Preserve normal essential-service behavior while collecting the baseline.", "Activity versus leading Battery usage category", "Recent setup/update and optimization status", "Comparable-period result and any heat/shutdown event" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Send Google the recurring usage pattern, recent-update context and whether heat or shutdown accompanied it.", "handoff": [ "Activity versus leading Battery usage category", "Recent setup/update and optimization status", "Comparable-period result and any heat/shutdown event" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "A later comparable period or usable Battery usage view is missing, so a runtime trend is not established.", "handoff": [ "State which usage period or diagnostic option was unavailable.", "Activity versus leading Battery usage category", "Recent setup/update and optimization status", "Comparable-period result and any heat/shutdown event" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Report swelling, casing change or heat damage before further runtime observation.", "Activity versus leading Battery usage category", "Recent setup/update and optimization status", "Comparable-period result and any heat/shutdown event" ] } }, "outcomeChecks": [ "Keep the usage explanation and comparison conditions. This record does not measure battery capacity or certify battery health.", "Send Google the recurring usage pattern, recent-update context and whether heat or shutdown accompanied it." ], "diagramId": "phone-pixel-settings", "workflow": { "family": "intermittent-log", "summary": "Log naturally occurring drain in comparable use, with update and workload context.", "fields": [ { "id": "usage-match", "label": "Leading usage matches activity", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "matches", "label": "Matches active use" }, { "value": "background", "label": "Unexpected background activity" }, { "value": "system", "label": "System activity leads" }, { "value": "unavailable", "label": "Usage screen unavailable" } ] }, { "id": "recent-change", "label": "Recent device change", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "update", "label": "System update" }, { "value": "setup", "label": "Setup or restore" }, { "value": "app", "label": "New or updated app" }, { "value": "none", "label": "No known recent change" } ] }, { "id": "optimization", "label": "Optimization review", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "optimized", "label": "Recommended optimization enabled" }, { "value": "changed", "label": "An app had unrestricted background use" }, { "value": "managed", "label": "Managed or unavailable setting" } ] }, { "id": "period-match", "label": "Later observation conditions", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "matched", "label": "Similar duration, activity and network" }, { "value": "different", "label": "Conditions changed" }, { "value": "none", "label": "No later period" } ] }, { "id": "battery-guidance", "label": "Battery diagnostics option", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "present", "label": "Present and reviewed" }, { "value": "absent", "label": "Absent on installed OS" }, { "value": "not-opened", "label": "Not opened" } ] } ], "matrix": { "title": "Ordinary-use comparisons", "rows": [ { "id": "active", "label": "Expected active workload", "condition": "Normal activity; record whether leading usage fits" }, { "id": "background", "label": "Low-interaction period", "condition": "Comparable network; phone not deliberately drained" }, { "id": "after-review", "label": "After app/optimization review", "condition": "Similar ordinary use; only recorded changes" }, { "id": "diagnostic", "label": "On-device battery guidance", "condition": "Only if installed OS presents the diagnostic option" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Comparable versus unmatched periods", "App/system lead without a battery-health claim" ], "notDoneGuidance": [ "Do not compare unlike workloads as a repair result.", "Leave diagnostics not tested if the option is absent." ], "logPrompts": [ "Unexpected background usage observed", "Drain followed a system update", "Comparable use improved after app review", "Unexplained drain continued", "Heat or shutdown accompanied drain" ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "usage" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "usage", "answer": "yes", "to": "context" }, { "from": "usage", "answer": "no", "to": "attention" }, { "from": "usage", "answer": "unknown", "to": "uncertain" }, { "from": "context", "answer": "lead", "to": "followup" }, { "from": "context", "answer": "none", "to": "followup" }, { "from": "context", "answer": "unknown", "to": "uncertain" }, { "from": "followup", "answer": "better", "to": "ready" }, { "from": "followup", "answer": "continues", "to": "service" }, { "from": "followup", "answer": "unmatched", "to": "uncertain" } ], "sources": [ { "id": "pixel-battery", "title": "Fix Pixel battery drain", "url": "https://support.google.com/pixelphone/answer/6090599?hl=en", "locator": "Battery diagnostics; Battery usage; Updates; Still have issues", "purpose": "App-use review, optimization and post-update context", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-heat", "title": "Help keep Pixel from getting too warm", "url": "https://support.google.com/pixelphone/answer/3333708?hl=en", "locator": "Temperature; How phone protects itself; Too hot", "purpose": "Cool-down response and recurring shutdown escalation", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-camera", "title": "Fix Pixel Camera app", "url": "https://support.google.com/pixelphone/answer/6306624?hl=en", "locator": "General troubleshooting steps 1–3; Selfie camera; Shutter delay", "purpose": "Cache-only cleanup, camera comparisons and lighting", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-bt", "title": "Fix Pixel Bluetooth problems", "url": "https://support.google.com/pixelphone/answer/7334382?hl=en", "locator": "Bluetooth basics; Cannot hear music; Cannot make or get calls", "purpose": "Connected versus saved, media and phone audio profiles", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-touch", "title": "Fix touch and response issues on Pixel", "url": "https://support.google.com/pixelphone/answer/6010316?hl=en", "locator": "Check screen; Pixel 8a and earlier", "purpose": "Screen protector mode and app-specific touch comparison; excludes Pixel 9 diagnostics", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-settings", "path": "/assets/phone-pixel-settings.svg", "title": "Pixel 7 settings paths", "alt": "Schematic settings routes for Battery usage, Camera app Clear cache, Bluetooth Media audio, and Screen protector mode. Labels may vary with installed Android.", "sourceIds": [ "pixel-battery", "pixel-camera", "pixel-bt", "pixel-touch" ], "caption": "Original settings schematic. Use the visible option on the installed OS; unavailable controls remain untested.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-touch-response", "pixel7-heat-events", "pixel7-wired-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Gather an observable baseline.", "question": "Can you open Battery usage and identify the leading apps?", "sourceIds": [ "pixel-battery", "pixel-safety" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Decide whether there is a useful app lead.", "question": "Can normal usage or an identified app explain the observed drain?", "sourceIds": [ "pixel-battery", "pixel-safety" ], "options": [ { "id": "yes", "label": "A useful app/use lead", "next": "ready" }, { "id": "no", "label": "Unexplained ongoing drain", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Phone starts normally and has no bulging or damage", "Stock Android with Battery usage available", "Settings app", "Private notes for your own usage comparison", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "pixel7-repair-mode", "modelId": "pixel7", "title": "Repair Mode: eligibility, backup and handoff", "intent": "Verify the actual Repair Mode requirements and preserve data readiness before handing over a Pixel 7.", "category": "preparation", "sourceIds": [ "pixel-repair", "pixel-backup", "pixel-safety" ], "prerequisites": [ "Owner can unlock this stock-Android Pixel 7", "Android 14 December 2023 update or later for Repair Mode", "At least 2 GB available storage for Repair Mode" ], "tools": [ "Existing backup route", "Provider’s service instructions" ], "steps": [ { "id": "version", "text": "Check Android version and update level locally in Settings → About phone. Repair Mode requires Android 14 with the December 2023 update or later. Earlier or unknown OS is not confirmed eligible.", "sourceIds": [ "pixel-repair" ], "locator": "Learn how Repair Mode works: eligible devices" }, { "id": "space", "text": "Check available storage locally and confirm at least 2 GB free. Do not delete the only copy of needed files to reach this threshold.", "sourceIds": [ "pixel-repair" ], "locator": "Eligibility: 2 GB available space" }, { "id": "backup", "text": "Verify a backup before repair. Repair Mode does not guarantee data preservation: the provider may reset the phone, and storage-affecting parts work can require deletion.", "sourceIds": [ "pixel-repair" ], "locator": "Backup before every service; provider reset decision" }, { "id": "entry", "text": "When ready for service, use Settings → System → Repair mode. Follow the screen and authenticate privately with the existing screen-lock credential, then allow the restart.", "sourceIds": [ "pixel-repair" ], "locator": "Access Repair Mode" }, { "id": "privacy", "text": "Do not share the PIN, password or pattern and do not create a new PIN inside Repair Mode. Remove and keep a physical SIM before shipping; ask the provider about any uncompleted preparation.", "sourceIds": [ "pixel-repair" ], "locator": "Credential warning; SIM tip" }, { "id": "exit", "text": "After return, leave Repair Mode through System → Repair mode and authenticate yourself. Changes made inside Repair Mode are removed on exit; verify your original data and symptom afterward.", "sourceIds": [ "pixel-repair" ], "locator": "Exit Repair Mode; changes are not saved" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "os" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "os", "question": "Which eligibility statement is confirmed locally?", "goal": "Gate entry by the actual OS update level.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "supported", "label": "Android 14 December 2023 update or later", "next": "space" }, { "id": "earlier", "label": "Earlier Android or update level", "next": "attention" }, { "id": "unknown", "label": "Version/update not verified", "next": "uncertain" } ] }, { "id": "space", "question": "Is at least 2 GB of free storage confirmed?", "goal": "Check the stated space prerequisite.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "At least 2 GB available", "next": "backup" }, { "id": "no", "label": "Less than 2 GB or cannot verify", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "backup", "question": "What is the pre-repair data status?", "goal": "Do not confuse isolation with a backup.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "verified", "label": "Backup verified; possible reset understood", "next": "option" }, { "id": "incomplete", "label": "Backup incomplete or data inaccessible", "next": "service" }, { "id": "unknown", "label": "Backup not checked", "next": "uncertain" } ] }, { "id": "option", "question": "Is Repair mode actually available in System settings?", "goal": "Check availability before entering at handoff.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "present", "label": "Option present; provider preparation understood", "next": "ready" }, { "id": "absent", "label": "Option absent despite confirmed requirements", "next": "service" }, { "id": "unknown", "label": "Option not checked", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.", "handoff": [ "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Earlier Android, insufficient free space or unverified eligibility needs Google preparation guidance. Factory reset is not an automatic fallback.", "handoff": [ "Confirm Android 14 December 2023-or-later and at least 2 GB free before attempting entry.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff.", "handoff": [ "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "An OS, storage, backup or setting check is missing. Repair Mode eligibility and data readiness must remain unconfirmed.", "handoff": [ "Tell Google exactly which eligibility requirement or menu could not be verified.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Tell the provider about damaged hardware before trying to update, back up or enter Repair Mode.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] } }, "outcomeChecks": [ "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.", "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff." ], "diagramId": "phone-pixel-repair-mode", "workflow": { "family": "data-service", "summary": "Gate Repair Mode on version and storage, then record backup and provider readiness.", "fields": [ { "id": "repair-os-confirmation", "label": "Repair Mode OS requirement", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "eligible", "label": "Android 14 December 2023 update or later confirmed" }, { "value": "earlier", "label": "Earlier Android/update" }, { "value": "unverified", "label": "Version or update not verified" } ] }, { "id": "repair-space", "label": "Available storage", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "enough", "label": "At least 2 GB confirmed" }, { "value": "low", "label": "Less than 2 GB" }, { "value": "inaccessible", "label": "Storage unavailable" } ] }, { "id": "repair-backup", "label": "Pre-repair backup", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "verified", "label": "Completion and coverage verified" }, { "value": "partial", "label": "Backup incomplete" }, { "value": "inaccessible", "label": "Data inaccessible" } ] }, { "id": "repair-setting", "label": "Repair Mode setting", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "present", "label": "Present; not entered" }, { "value": "entered", "label": "Entered for handoff" }, { "value": "absent", "label": "Not present" } ] }, { "id": "reset-awareness", "label": "Provider data requirement", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "understood", "label": "Possible reset understood and discussed" }, { "value": "pending", "label": "Provider requirement still pending" } ] } ], "matrix": { "title": "Service-readiness conditions", "rows": [ { "id": "eligibility", "label": "OS and storage verified", "condition": "Android 14 December 2023+ and at least 2 GB free" }, { "id": "backup", "label": "Backup evidence reviewed", "condition": "Completion and coverage checked outside this record" }, { "id": "mode", "label": "Repair Mode entry", "condition": "Only when eligible and ready for service; owner authenticates" }, { "id": "return", "label": "Exit and original-data check", "condition": "Only after return; changes inside Repair Mode are discarded" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Eligibility, data protection and entry are separate", "Any provider reset requirement still unresolved" ], "notDoneGuidance": [ "Never record a PIN, password, pattern or account identifier.", "Earlier/unknown OS must not be counted as eligible.", "Leaving entry/exit untested before service is expected." ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "os" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "os", "answer": "supported", "to": "space" }, { "from": "os", "answer": "earlier", "to": "attention" }, { "from": "os", "answer": "unknown", "to": "uncertain" }, { "from": "space", "answer": "yes", "to": "backup" }, { "from": "space", "answer": "no", "to": "attention" }, { "from": "space", "answer": "unknown", "to": "uncertain" }, { "from": "backup", "answer": "verified", "to": "option" }, { "from": "backup", "answer": "incomplete", "to": "service" }, { "from": "backup", "answer": "unknown", "to": "uncertain" }, { "from": "option", "answer": "present", "to": "ready" }, { "from": "option", "answer": "absent", "to": "service" }, { "from": "option", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-backup", "title": "Back up or restore data on Pixel", "url": "https://support.google.com/pixelphone/answer/7179901?hl=en", "locator": "Automatically back up; Backup details; Last backup date", "purpose": "Device backup versus separately synced photos/video/contacts", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-repair-mode", "path": "/assets/phone-pixel-repair-mode.svg", "title": "Pixel Repair Mode readiness", "alt": "Schematic gates: Android 14 December 2023 update or later, at least 2 GB free, verified backup, System Repair mode, then private owner authentication. Repair may still require a reset.", "sourceIds": [ "pixel-repair", "pixel-backup" ], "caption": "Original readiness schematic. Repair Mode can isolate personal data but does not replace backup or guarantee no reset.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-backup-coverage", "pixel7-battery-drain", "pixel7-wired-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Check eligibility and data protection.", "question": "Are the stated OS/storage requirements met and your backup verified?", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Confirm the actual setting.", "question": "Is Repair Mode available in System settings and understood before handoff?", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "Ready to use Repair Mode", "next": "ready" }, { "id": "no", "label": "Option absent or unclear", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "You own and can unlock this Pixel 7", "Android 14 December 2023 update or later", "At least 2 GB of free storage", "A verified backup using your existing backup method", "Your own screen-lock credential kept private", "A private place to keep your findings", "A current backup if the device is accessible" ] } ], "stages": [ { "id": "capture", "title": "Record the power symptom", "items": [ "Stop for battery damage or unsafe heat; do not reproduce the symptom by stressing the phone.", "Record a charging icon, ring response or absence of response using the charging task.", "Compare battery-use observations only under comparable ordinary use." ] }, { "id": "protect", "title": "Prepare for service", "items": [ "Verify a backup even if Repair Mode is available.", "Check Android update level and available space locally.", "Keep the physical SIM and all credentials under your control." ] }, { "id": "receive", "title": "Review the returned device", "items": [ "Review the provider’s reported data or parts changes.", "Repeat the safe charging setup, then observe comparable ordinary use.", "Retain unexplained shutdown or drain observations for follow-up." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 3 included task records and marked any unperformed checks?", "goal": "Combine charger isolation with comparable app-use observations before requesting power-related service.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-capture", "text": "Record the power symptom: Stop for battery damage or unsafe heat; do not reproduce the symptom by stressing the phone. Record a charging icon, ring response or absence of response using the charging task. Compare battery-use observations only under comparable ordinary use.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-protect", "text": "Prepare for service: Verify a backup even if Repair Mode is available. Check Android update level and available space locally. Keep the physical SIM and all credentials under your control.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-receive", "text": "Review the returned device: Review the provider’s reported data or parts changes. Repeat the safe charging setup, then observe comparable ordinary use. Retain unexplained shutdown or drain observations for follow-up.", "sourceIds": [ "pixel-charge", "pixel-battery", "pixel-repair" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "pixel-charge", "title": "Pixel will not charge or turn on", "url": "https://support.google.com/pixelphone/answer/7167687?hl=en", "locator": "Charger/cable/outlet; Charge for 10 minutes; Troubleshoot screen", "purpose": "Power-path comparison, low-charge wait and 35-second screen check", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "seconds": [ 5, 7, 35 ], "minutes": [ 1, 2, 10 ] } }, { "id": "pixel-battery", "title": "Fix Pixel battery drain", "url": "https://support.google.com/pixelphone/answer/6090599?hl=en", "locator": "Battery diagnostics; Battery usage; Updates; Still have issues", "purpose": "App-use review, optimization and post-update context", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-ports", "path": "/assets/phone-pixel-ports.svg", "title": "Pixel 7 controls and USB-C", "alt": "Schematic front view of Pixel 7 with Power above the volume rocker on the right and USB-C centered at the bottom. Normal menu uses Power and Volume up.", "sourceIds": [ "pixel-hardware", "pixel-restart", "pixel-charge" ], "caption": "Original external-control schematic. The blank-screen task uses the separately cited charging-article check.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-wired-charge", "pixel7-battery-drain", "pixel7-repair-mode" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "power-comparison", "summary": "Combine charger isolation with comparable app-use observations before requesting power-related service.", "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ], "fields": [ { "id": "charger-control", "label": "Control-device comparison", "type": "select", "options": [ { "value": "works", "label": "Setup works with a compatible device" }, { "value": "fails", "label": "Setup also fails with a compatible device" }, { "value": "unavailable", "label": "No compatible control device" } ] }, { "id": "usage-window", "label": "Usage comparison", "type": "select", "options": [ { "value": "comparable", "label": "Similar ordinary use" }, { "value": "changed", "label": "Setup, update or workload changed" }, { "value": "unknown", "label": "No comparison yet" } ] }, { "id": "repair-option", "label": "Repair Mode setting", "type": "select", "options": [ { "value": "available", "label": "Visible and eligible" }, { "value": "unavailable", "label": "Absent or not eligible" }, { "value": "unknown", "label": "Not checked" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Direct dry USB-C charging without a dock" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "A comparable ordinary-use observation after reviewing Battery usage" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "After service: the original safe charge/use comparison" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Direct dry USB-C charging without a dock", "A comparable ordinary-use observation after reviewing Battery usage", "After service: the original safe charge/use comparison" ], "reportFocus": [ "Whether the charging setup works with another compatible device", "Battery usage under comparable ordinary use", "Repair Mode eligibility and backup readiness checked separately" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }