{ "id": "pixel7-repair-mode-return", "entityKind": "pack", "version": "2.0.0", "title": "Pixel 7 Repair Mode and return pack", "intent": "Check eligibility, backup and owner access through service without entering a screen-lock credential.", "modelId": "pixel7", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "category": "preparation", "taskIds": [ "pixel7-repair-mode", "pixel7-camera-preview", "pixel7-wired-charge" ], "includedTasks": [ { "id": "pixel7-repair-mode", "modelId": "pixel7", "title": "Repair Mode: eligibility, backup and handoff", "intent": "Verify the actual Repair Mode requirements and preserve data readiness before handing over a Pixel 7.", "category": "preparation", "sourceIds": [ "pixel-repair", "pixel-backup", "pixel-safety" ], "prerequisites": [ "Owner can unlock this stock-Android Pixel 7", "Android 14 December 2023 update or later for Repair Mode", "At least 2 GB available storage for Repair Mode" ], "tools": [ "Existing backup route", "Provider’s service instructions" ], "steps": [ { "id": "version", "text": "Check Android version and update level locally in Settings → About phone. Repair Mode requires Android 14 with the December 2023 update or later. Earlier or unknown OS is not confirmed eligible.", "sourceIds": [ "pixel-repair" ], "locator": "Learn how Repair Mode works: eligible devices" }, { "id": "space", "text": "Check available storage locally and confirm at least 2 GB free. Do not delete the only copy of needed files to reach this threshold.", "sourceIds": [ "pixel-repair" ], "locator": "Eligibility: 2 GB available space" }, { "id": "backup", "text": "Verify a backup before repair. Repair Mode does not guarantee data preservation: the provider may reset the phone, and storage-affecting parts work can require deletion.", "sourceIds": [ "pixel-repair" ], "locator": "Backup before every service; provider reset decision" }, { "id": "entry", "text": "When ready for service, use Settings → System → Repair mode. Follow the screen and authenticate privately with the existing screen-lock credential, then allow the restart.", "sourceIds": [ "pixel-repair" ], "locator": "Access Repair Mode" }, { "id": "privacy", "text": "Do not share the PIN, password or pattern and do not create a new PIN inside Repair Mode. Remove and keep a physical SIM before shipping; ask the provider about any uncompleted preparation.", "sourceIds": [ "pixel-repair" ], "locator": "Credential warning; SIM tip" }, { "id": "exit", "text": "After return, leave Repair Mode through System → Repair mode and authenticate yourself. Changes made inside Repair Mode are removed on exit; verify your original data and symptom afterward.", "sourceIds": [ "pixel-repair" ], "locator": "Exit Repair Mode; changes are not saved" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "os" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "os", "question": "Which eligibility statement is confirmed locally?", "goal": "Gate entry by the actual OS update level.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "supported", "label": "Android 14 December 2023 update or later", "next": "space" }, { "id": "earlier", "label": "Earlier Android or update level", "next": "attention" }, { "id": "unknown", "label": "Version/update not verified", "next": "uncertain" } ] }, { "id": "space", "question": "Is at least 2 GB of free storage confirmed?", "goal": "Check the stated space prerequisite.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "At least 2 GB available", "next": "backup" }, { "id": "no", "label": "Less than 2 GB or cannot verify", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "backup", "question": "What is the pre-repair data status?", "goal": "Do not confuse isolation with a backup.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "verified", "label": "Backup verified; possible reset understood", "next": "option" }, { "id": "incomplete", "label": "Backup incomplete or data inaccessible", "next": "service" }, { "id": "unknown", "label": "Backup not checked", "next": "uncertain" } ] }, { "id": "option", "question": "Is Repair mode actually available in System settings?", "goal": "Check availability before entering at handoff.", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "present", "label": "Option present; provider preparation understood", "next": "ready" }, { "id": "absent", "label": "Option absent despite confirmed requirements", "next": "service" }, { "id": "unknown", "label": "Option not checked", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.", "handoff": [ "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Earlier Android, insufficient free space or unverified eligibility needs Google preparation guidance. Factory reset is not an automatic fallback.", "handoff": [ "Confirm Android 14 December 2023-or-later and at least 2 GB free before attempting entry.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff.", "handoff": [ "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "An OS, storage, backup or setting check is missing. Repair Mode eligibility and data readiness must remain unconfirmed.", "handoff": [ "Tell Google exactly which eligibility requirement or menu could not be verified.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Tell the provider about damaged hardware before trying to update, back up or enter Repair Mode.", "Actual OS/update eligibility and 2 GB free-space status", "Backup coverage and acknowledged possibility of reset", "Repair mode setting present/entered status; physical SIM retained for shipping" ] } }, "outcomeChecks": [ "Record eligibility and backup readiness. Enable Repair Mode only when ready for service; the provider must still confirm whether its repair needs a reset.", "Ask Google or the provider about missing Repair Mode, unprotected data or the repair’s reset requirement before handoff." ], "diagramId": "phone-pixel-repair-mode", "workflow": { "family": "data-service", "summary": "Gate Repair Mode on version and storage, then record backup and provider readiness.", "fields": [ { "id": "repair-os-confirmation", "label": "Repair Mode OS requirement", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "eligible", "label": "Android 14 December 2023 update or later confirmed" }, { "value": "earlier", "label": "Earlier Android/update" }, { "value": "unverified", "label": "Version or update not verified" } ] }, { "id": "repair-space", "label": "Available storage", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "enough", "label": "At least 2 GB confirmed" }, { "value": "low", "label": "Less than 2 GB" }, { "value": "inaccessible", "label": "Storage unavailable" } ] }, { "id": "repair-backup", "label": "Pre-repair backup", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "verified", "label": "Completion and coverage verified" }, { "value": "partial", "label": "Backup incomplete" }, { "value": "inaccessible", "label": "Data inaccessible" } ] }, { "id": "repair-setting", "label": "Repair Mode setting", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "present", "label": "Present; not entered" }, { "value": "entered", "label": "Entered for handoff" }, { "value": "absent", "label": "Not present" } ] }, { "id": "reset-awareness", "label": "Provider data requirement", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "understood", "label": "Possible reset understood and discussed" }, { "value": "pending", "label": "Provider requirement still pending" } ] } ], "matrix": { "title": "Service-readiness conditions", "rows": [ { "id": "eligibility", "label": "OS and storage verified", "condition": "Android 14 December 2023+ and at least 2 GB free" }, { "id": "backup", "label": "Backup evidence reviewed", "condition": "Completion and coverage checked outside this record" }, { "id": "mode", "label": "Repair Mode entry", "condition": "Only when eligible and ready for service; owner authenticates" }, { "id": "return", "label": "Exit and original-data check", "condition": "Only after return; changes inside Repair Mode are discarded" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Eligibility, data protection and entry are separate", "Any provider reset requirement still unresolved" ], "notDoneGuidance": [ "Never record a PIN, password, pattern or account identifier.", "Earlier/unknown OS must not be counted as eligible.", "Leaving entry/exit untested before service is expected." ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "os" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "os", "answer": "supported", "to": "space" }, { "from": "os", "answer": "earlier", "to": "attention" }, { "from": "os", "answer": "unknown", "to": "uncertain" }, { "from": "space", "answer": "yes", "to": "backup" }, { "from": "space", "answer": "no", "to": "attention" }, { "from": "space", "answer": "unknown", "to": "uncertain" }, { "from": "backup", "answer": "verified", "to": "option" }, { "from": "backup", "answer": "incomplete", "to": "service" }, { "from": "backup", "answer": "unknown", "to": "uncertain" }, { "from": "option", "answer": "present", "to": "ready" }, { "from": "option", "answer": "absent", "to": "service" }, { "from": "option", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-backup", "title": "Back up or restore data on Pixel", "url": "https://support.google.com/pixelphone/answer/7179901?hl=en", "locator": "Automatically back up; Backup details; Last backup date", "purpose": "Device backup versus separately synced photos/video/contacts", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-repair-mode", "path": "/assets/phone-pixel-repair-mode.svg", "title": "Pixel Repair Mode readiness", "alt": "Schematic gates: Android 14 December 2023 update or later, at least 2 GB free, verified backup, System Repair mode, then private owner authentication. Repair may still require a reset.", "sourceIds": [ "pixel-repair", "pixel-backup" ], "caption": "Original readiness schematic. Repair Mode can isolate personal data but does not replace backup or guarantee no reset.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-backup-coverage", "pixel7-battery-drain", "pixel7-wired-charge" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Check eligibility and data protection.", "question": "Are the stated OS/storage requirements met and your backup verified?", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Confirm the actual setting.", "question": "Is Repair Mode available in System settings and understood before handoff?", "sourceIds": [ "pixel-repair" ], "options": [ { "id": "yes", "label": "Ready to use Repair Mode", "next": "ready" }, { "id": "no", "label": "Option absent or unclear", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "You own and can unlock this Pixel 7", "Android 14 December 2023 update or later", "At least 2 GB of free storage", "A verified backup using your existing backup method", "Your own screen-lock credential kept private", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "pixel7-camera-preview", "modelId": "pixel7", "title": "Pixel Camera: preview, capture and cache", "intent": "Compare front/rear capture in the Pixel Camera app before attributing a third-party app problem to hardware.", "category": "diagnostics", "sourceIds": [ "pixel-camera", "pixel-restart", "pixel-safety" ], "prerequisites": [ "Intact camera glass and normal phone temperature", "Private non-sensitive subject in good light" ], "tools": [ "Soft clean cloth", "Pixel Camera and existing Play Store access" ], "steps": [ { "id": "lens", "text": "Remove a case blocking the lens and gently wipe back glass with a soft clean cloth. Use a well-lit subject with the phone cool.", "sourceIds": [ "pixel-camera" ], "locator": "Shutter delay: check device" }, { "id": "baseline", "text": "In Pixel Camera, compare front and rear preview and a saved photo. If only another app fails, keep that result separate.", "sourceIds": [ "pixel-camera" ], "locator": "Third-party app tip; Selfie camera" }, { "id": "restart", "text": "Press Power with Volume up to show the menu, choose Restart and repeat the affected camera path.", "sourceIds": [ "pixel-restart" ], "locator": "Restart: Pixel 6 and later" }, { "id": "cache", "text": "If needed, hold Camera’s app icon → App info → Storage & cache → Clear cache. Use cache only; then repeat the same camera test.", "sourceIds": [ "pixel-camera" ], "locator": "Step 2: Clear Camera cache" }, { "id": "update", "text": "Review Pixel Camera updates in Play Store → Manage apps & devices. After any chosen update, repeat the same front/rear comparison.", "sourceIds": [ "pixel-camera" ], "locator": "Step 3: Update apps" }, { "id": "capture", "text": "For shutter delay, check timer/flash settings and compare in good light. If selfie preview works but switching cameras fails, retain that distinction for Google support.", "sourceIds": [ "pixel-camera" ], "locator": "Try selfie camera; Check Camera settings" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "baseline" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "baseline", "question": "Could a cool, unobstructed Pixel Camera comparison be made?", "goal": "Avoid interpreting another app or heat as the baseline.", "sourceIds": [ "pixel-camera" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "paths" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "paths", "question": "What does Pixel Camera show after the reversible checks?", "goal": "Identify the failing operation.", "sourceIds": [ "pixel-camera" ], "options": [ { "id": "both", "label": "Front and rear capture work", "next": "ready" }, { "id": "one", "label": "A camera preview or capture still fails", "next": "service" }, { "id": "switch", "label": "Selfie works but camera switch fails", "next": "service" }, { "id": "unknown", "label": "A camera path remains untested", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Save the Pixel Camera comparison and the first step that changed it. If only another app fails, follow that app’s support path.", "handoff": [ "Front/rear preview versus saved capture", "First change that affected the result: restart, cache or app update", "Pixel Camera versus another-app behavior" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Start with a cool phone, clear lens and built-in Pixel Camera comparison.", "handoff": [ "Establish good light and a safe lens condition before retesting.", "Front/rear preview versus saved capture", "First change that affected the result: restart, cache or app update", "Pixel Camera versus another-app behavior" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Give Google the affected camera and operation, plus the restart/cache/update result. No particular module is diagnosed here.", "handoff": [ "Front/rear preview versus saved capture", "First change that affected the result: restart, cache or app update", "Pixel Camera versus another-app behavior" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "One or more preview/capture paths remain untested; cache or update status alone cannot fill them.", "handoff": [ "Tell support whether preview, saved capture or switching could not be checked.", "Front/rear preview versus saved capture", "First change that affected the result: restart, cache or app update", "Pixel Camera versus another-app behavior" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Report scratched/broken camera glass or abnormal heat before more camera use.", "Front/rear preview versus saved capture", "First change that affected the result: restart, cache or app update", "Pixel Camera versus another-app behavior" ] } }, "outcomeChecks": [ "Save the Pixel Camera comparison and the first step that changed it. If only another app fails, follow that app’s support path.", "Give Google the affected camera and operation, plus the restart/cache/update result. No particular module is diagnosed here." ], "diagramId": "phone-pixel-settings", "workflow": { "family": "condition-matrix", "summary": "Compare capture operations in the same app and lighting before changing software.", "fields": [ { "id": "camera-app-scope", "label": "Where problem occurs", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "pixel", "label": "Pixel Camera itself" }, { "value": "third-party", "label": "Only another app" }, { "value": "both", "label": "Pixel Camera and another app" } ] }, { "id": "camera-operation", "label": "Affected operation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "preview", "label": "Preview" }, { "value": "capture", "label": "Saved capture" }, { "value": "switch", "label": "Switching cameras" }, { "value": "delay", "label": "Shutter delay" } ] }, { "id": "cache-review", "label": "Cache check", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "cache-only", "label": "Clear cache completed" }, { "value": "not-needed", "label": "Not needed after earlier improvement" }, { "value": "unavailable", "label": "Cannot reach cache control" } ] }, { "id": "camera-update", "label": "Camera app update", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "installed", "label": "Offered update installed" }, { "value": "none", "label": "No update offered" }, { "value": "deferred", "label": "Update deferred" } ] } ], "matrix": { "title": "Camera operations", "rows": [ { "id": "rear-preview", "label": "Rear preview", "condition": "Pixel Camera; cool phone; clear lens" }, { "id": "front-preview", "label": "Front preview", "condition": "Same app and light; camera switched" }, { "id": "rear-capture", "label": "Rear saved photo", "condition": "Check local saved result; no upload" }, { "id": "front-capture", "label": "Front saved photo", "condition": "Same ordinary subject; no upload" }, { "id": "other-app", "label": "Original third-party app", "condition": "Only if already installed and permitted" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Preview, capture and switch failures are different", "Whether cache-only cleanup changed the same test" ], "notDoneGuidance": [ "Do not select Clear storage/data for this task.", "Leave third-party comparison not applicable if no such app is involved." ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "baseline" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "baseline", "answer": "yes", "to": "paths" }, { "from": "baseline", "answer": "no", "to": "attention" }, { "from": "baseline", "answer": "unknown", "to": "uncertain" }, { "from": "paths", "answer": "both", "to": "ready" }, { "from": "paths", "answer": "one", "to": "service" }, { "from": "paths", "answer": "switch", "to": "service" }, { "from": "paths", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "pixel-camera", "title": "Fix Pixel Camera app", "url": "https://support.google.com/pixelphone/answer/6306624?hl=en", "locator": "General troubleshooting steps 1–3; Selfie camera; Shutter delay", "purpose": "Cache-only cleanup, camera comparisons and lighting", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-restart", "title": "Turn your Pixel phone on and off", "url": "https://support.google.com/pixelphone/answer/7374159?hl=en", "locator": "Pixel 6 and later; Restart", "purpose": "Power plus Volume up for Pixel 7 normal power menu", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-battery", "title": "Fix Pixel battery drain", "url": "https://support.google.com/pixelphone/answer/6090599?hl=en", "locator": "Battery diagnostics; Battery usage; Updates; Still have issues", "purpose": "App-use review, optimization and post-update context", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-bt", "title": "Fix Pixel Bluetooth problems", "url": "https://support.google.com/pixelphone/answer/7334382?hl=en", "locator": "Bluetooth basics; Cannot hear music; Cannot make or get calls", "purpose": "Connected versus saved, media and phone audio profiles", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-touch", "title": "Fix touch and response issues on Pixel", "url": "https://support.google.com/pixelphone/answer/6010316?hl=en", "locator": "Check screen; Pixel 8a and earlier", "purpose": "Screen protector mode and app-specific touch comparison; excludes Pixel 9 diagnostics", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-settings", "path": "/assets/phone-pixel-settings.svg", "title": "Pixel 7 settings paths", "alt": "Schematic settings routes for Battery usage, Camera app Clear cache, Bluetooth Media audio, and Screen protector mode. Labels may vary with installed Android.", "sourceIds": [ "pixel-battery", "pixel-camera", "pixel-bt", "pixel-touch" ], "caption": "Original settings schematic. Use the visible option on the installed OS; unavailable controls remain untested.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-bluetooth-audio", "pixel7-wifi-access", "pixel7-battery-drain" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Remove surface and transient app effects.", "question": "Have you tried a clear lens in good light and restarted normally?", "sourceIds": [ "pixel-camera" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Separate camera-specific from app-specific symptoms.", "question": "Do front and rear previews now work in Pixel Camera?", "sourceIds": [ "pixel-camera" ], "options": [ { "id": "yes", "label": "Both previews work", "next": "ready" }, { "id": "no", "label": "A preview still fails", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Phone is cool enough for normal use", "Camera lens is not cracked", "Soft clean cloth", "Good lighting", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "pixel7-wired-charge", "modelId": "pixel7", "title": "USB-C charging: recognition and power path", "intent": "Compare cable and power supply independently and separate a charging indication from a blank display.", "category": "power", "sourceIds": [ "pixel-charge", "pixel-wireless", "pixel-hardware", "pixel-safety" ], "prerequisites": [ "Dry USB-C port and undamaged phone", "No liquid/debris or unplug-charger warning" ], "tools": [ "Compatible intact USB-C charging cable and adapter", "Working outlet; optional second compatible cable" ], "steps": [ { "id": "inspect", "text": "Check plug, cable and port visually. Remove a case blocking seating; do not insert a cleaning tool or force the USB-C plug.", "sourceIds": [ "pixel-charge" ], "locator": "Troubleshoot case, battery charger, cable and outlet" }, { "id": "external", "text": "Check the outlet with another safe device. If available, try the cable and adapter on another compatible device before attributing failure to the Pixel.", "sourceIds": [ "pixel-charge" ], "locator": "Confirm adapter/cable work; check outlet" }, { "id": "baseline", "text": "Connect directly with the verified setup and wait one minute for a battery indication. A deeply depleted phone may need at least another 10 minutes before the display turns on.", "sourceIds": [ "pixel-charge" ], "locator": "Use a working charger to charge for 10 minutes" }, { "id": "substitute", "text": "Compare an intact compatible cable while keeping adapter and outlet fixed. Then compare a compatible adapter if available. Record which single change was made.", "sourceIds": [ "pixel-charge" ], "locator": "Try another cable or power adapter" }, { "id": "notification", "text": "If Check charging accessory appears, record that category and verify cable/adapter compatibility. For a persistently blank screen, use the separate black-screen task instead of guessing a battery fault.", "sourceIds": [ "pixel-charge" ], "locator": "Check charging accessory; Troubleshoot screen" } ], "checks": [ { "id": "safety", "goal": "Check for a reason to stop before powered tests.", "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger; safe to continue", "next": "setup" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm safety", "next": "uncertain" } ] }, { "id": "setup", "question": "Are outlet, cable seating and charger compatibility verified?", "goal": "Establish a reliable power path.", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Confirmed", "next": "indicator" }, { "id": "no", "label": "Not available / not completed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "indicator", "question": "What response did the connected phone give?", "goal": "Separate recognition from startup.", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "charge", "label": "Charging indication or normal startup", "next": "ready" }, { "id": "accessory", "label": "Check charging accessory warning", "next": "attention" }, { "id": "blank", "label": "No indication after the low-charge wait", "next": "service" }, { "id": "unknown", "label": "Wait or compatible setup unavailable", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Comparison recorded", "text": "Keep the accessory combination that produced a response. A charging indication and successful startup should be recorded separately.", "handoff": [ "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "attention": { "type": "maintenance_possible", "title": "Complete the missing preparation", "text": "Verify the suspect cable or adapter and compare only intact compatible equipment before repeating.", "handoff": [ "Replace an unverified or incompatible test setup with a confirmed compatible one.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "service": { "type": "service_needed", "title": "Discuss the recorded result with support", "text": "Give Google the confirmed outlet/accessory comparison and whether any display or ring response was observed.", "handoff": [ "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unknowns in your handoff", "text": "Compatibility, elapsed low-charge wait or the display response remains unverified.", "handoff": [ "Tell support whether another device or substitute cable was unavailable.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] }, "stop": { "type": "service_needed", "title": "Stop powered checks", "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.", "handoff": [ "Describe port or cable damage and stop using that charging setup.", "Known-working outlet and another-device accessory result", "Cable-only and adapter-only comparisons", "Battery indication, accessory warning and low-charge wait" ] } }, "outcomeChecks": [ "Keep the accessory combination that produced a response. A charging indication and successful startup should be recorded separately.", "Give Google the confirmed outlet/accessory comparison and whether any display or ring response was observed." ], "diagramId": "phone-pixel-ports", "workflow": { "family": "power-comparison", "summary": "Treat outlet, cable and adapter as separate conditions, with a bounded low-charge observation.", "fields": [ { "id": "usb-cable", "label": "Cable path", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "c-c", "label": "USB-C to USB-C" }, { "value": "a-c", "label": "USB-A to USB-C" }, { "value": "unverified", "label": "Cable compatibility unverified" } ] }, { "id": "supply-confirmation", "label": "Supply confirmation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "compatible", "label": "Compatible USB PD/PPS supply confirmed" }, { "value": "other-device", "label": "Works elsewhere; Pixel compatibility unchecked" }, { "value": "unknown-supply", "label": "Compatibility unavailable" } ] }, { "id": "charge-notice", "label": "Phone indication", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "charging", "label": "Charging icon" }, { "value": "accessory", "label": "Check charging accessory" }, { "value": "started", "label": "Phone started" }, { "value": "blank", "label": "No visible indication" } ] }, { "id": "low-charge-wait", "label": "Low-charge observation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "minute", "label": "First minute only" }, { "value": "further10", "label": "At least another 10 minutes allowed" }, { "value": "short", "label": "Not timed" } ] } ], "matrix": { "title": "USB-C power comparisons", "rows": [ { "id": "other-device", "label": "Cable/adapter on another device", "condition": "Only an owned compatible device; safe accessories" }, { "id": "direct", "label": "Direct Pixel connection", "condition": "Known outlet; no hub; case allows seating" }, { "id": "cable-only", "label": "Substitute cable", "condition": "Same outlet/adapter; compatible spare cable" }, { "id": "adapter-only", "label": "Substitute adapter", "condition": "Same tested cable/outlet; compatible spare adapter" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Expected result" }, { "value": "fails", "label": "Problem observed" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Known compatibility versus merely charging another device", "Recognition before startup" ], "notDoneGuidance": [ "A cable working on another device does not by itself verify Pixel charging compatibility.", "Unavailable substitute equipment stays not tested." ], "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "phone", "modelApplicability": { "id": "pixel7", "name": "Pixel 7", "family": "phone", "revision": "Standard Pixel 7 (2022), stock Android", "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.", "region": "US-first; repair options depend on country and warranty.", "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.", "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "sourceIds": [ "pixel-safety", "pixel-repair" ] }, "exclusions": [ "Pixel 7a", "Pixel 7 Pro", "Pixel 6", "custom Android ROM" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "setup" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "setup", "answer": "yes", "to": "indicator" }, { "from": "setup", "answer": "no", "to": "attention" }, { "from": "setup", "answer": "unknown", "to": "uncertain" }, { "from": "indicator", "answer": "charge", "to": "ready" }, { "from": "indicator", "answer": "accessory", "to": "attention" }, { "from": "indicator", "answer": "blank", "to": "service" }, { "from": "indicator", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "pixel-charge", "title": "Pixel will not charge or turn on", "url": "https://support.google.com/pixelphone/answer/7167687?hl=en", "locator": "Charger/cable/outlet; Charge for 10 minutes; Troubleshoot screen", "purpose": "Power-path comparison, low-charge wait and 35-second screen check", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "seconds": [ 5, 7, 35 ], "minutes": [ 1, 2, 10 ] } }, { "id": "pixel-wireless", "title": "Charge your Pixel phone", "url": "https://support.google.com/pixelphone/answer/7106961?hl=en", "locator": "Wireless charging on Pixel 9a and earlier; Charging tips", "purpose": "Pixel 7 Qi 1.x or compatible Pixel Stand and unobstructed charging", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-hardware", "title": "Pixel phone hardware diagram", "url": "https://support.google.com/pixelphone/answer/7157629?hl=en", "locator": "Pixel 7", "purpose": "External power/volume controls and USB-C port", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." }, { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-restart", "title": "Turn your Pixel phone on and off", "url": "https://support.google.com/pixelphone/answer/7374159?hl=en", "locator": "Pixel 6 and later; Restart", "purpose": "Power plus Volume up for Pixel 7 normal power menu", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-ports", "path": "/assets/phone-pixel-ports.svg", "title": "Pixel 7 controls and USB-C", "alt": "Schematic front view of Pixel 7 with Power above the volume rocker on the right and USB-C centered at the bottom. Normal menu uses Power and Volume up.", "sourceIds": [ "pixel-hardware", "pixel-restart", "pixel-charge" ], "caption": "Original external-control schematic. The blank-screen task uses the separately cited charging-article check.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-wireless-charge", "pixel7-battery-drain", "pixel7-camera-preview" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Confirm the external charging setup.", "question": "Does the cable/charger work with another compatible device and seat without force?", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Record observable power or display response.", "question": "Does the Pixel show charging or respond to an incoming call?", "sourceIds": [ "pixel-charge" ], "options": [ { "id": "yes", "label": "Some response observed", "next": "ready" }, { "id": "no", "label": "No response observed", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "USB-C port and device are dry", "No physical or heat damage", "Undamaged compatible USB-C cable and charger", "Known working outlet", "A private place to keep your findings", "A current backup if the device is accessible" ] } ], "stages": [ { "id": "eligibility", "title": "Check before entering Repair Mode", "items": [ "Confirm Android 14 December 2023 update or later and at least 2 GB available locally.", "Complete a backup; Repair Mode does not guarantee that repair avoids a reset.", "Keep the SIM, PIN, password and pattern with the owner." ] }, { "id": "handoff", "title": "Enter and hand over", "items": [ "Use Settings → System → Repair mode only when ready for service.", "Authenticate on the phone privately; do not create a new PIN inside Repair Mode.", "Tell the provider that data preservation and any reset need discussion." ] }, { "id": "return", "title": "Exit and check", "items": [ "Exit Repair Mode through the device settings and authenticate privately.", "Changes made within Repair Mode do not persist after exit.", "Verify accessible data and repeat camera/charging checks before closing the record." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 3 included task records and marked any unperformed checks?", "goal": "Check eligibility, backup and owner access through service without entering a screen-lock credential.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-eligibility", "text": "Check before entering Repair Mode: Confirm Android 14 December 2023 update or later and at least 2 GB available locally. Complete a backup; Repair Mode does not guarantee that repair avoids a reset. Keep the SIM, PIN, password and pattern with the owner.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-handoff", "text": "Enter and hand over: Use Settings → System → Repair mode only when ready for service. Authenticate on the phone privately; do not create a new PIN inside Repair Mode. Tell the provider that data preservation and any reset need discussion.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-return", "text": "Exit and check: Exit Repair Mode through the device settings and authenticate privately. Changes made within Repair Mode do not persist after exit. Verify accessible data and repeat camera/charging checks before closing the record.", "sourceIds": [ "pixel-repair", "pixel-safety" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "pixel-repair", "title": "Use Pixel Repair Mode", "url": "https://support.google.com/pixelphone/answer/14266732?hl=en", "locator": "Learn how it works; Access; Exit", "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed.", "verifiedUnits": { "GB": [ 2 ] } }, { "id": "pixel-safety", "title": "Pixel 7 safety and regulatory guide", "url": "https://support.google.com/pixelphone/answer/12164747?hl=en", "locator": "Safety warnings; Repair and service; Charging", "purpose": "Model-specific damaged-device and charging safety", "checkedAt": "2026-10-13", "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.", "licenseStatus": "Public official support documentation; no redistribution license assumed." } ], "assets": [ { "id": "phone-pixel-repair-mode", "path": "/assets/phone-pixel-repair-mode.svg", "title": "Pixel Repair Mode readiness", "alt": "Schematic gates: Android 14 December 2023 update or later, at least 2 GB free, verified backup, System Repair mode, then private owner authentication. Repair may still require a reset.", "sourceIds": [ "pixel-repair", "pixel-backup" ], "caption": "Original readiness schematic. Repair Mode can isolate personal data but does not replace backup or guarantee no reset.", "kind": "Original schematic" } ], "relatedIds": [ "pixel7-repair-mode", "pixel7-camera-preview", "pixel7-wired-charge" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "data-service", "summary": "Check eligibility, backup and owner access through service without entering a screen-lock credential.", "osOptions": [ "android14-dec2023-plus", "android-earlier", "android-unknown" ], "fields": [ { "id": "eligibility", "label": "Repair Mode eligibility", "type": "select", "options": [ { "value": "met", "label": "OS and free-space requirements checked" }, { "value": "not-met", "label": "One requirement is not met" }, { "value": "unknown", "label": "Not checked" } ] }, { "id": "reset-risk", "label": "Provider’s possible reset requirement", "type": "select", "options": [ { "value": "understood", "label": "Discussed and understood" }, { "value": "pending", "label": "Needs discussion" }, { "value": "unknown", "label": "Not known" } ] }, { "id": "return-mode", "label": "Device state on return", "type": "select", "options": [ { "value": "normal", "label": "Normal owner mode" }, { "value": "repair", "label": "Still in Repair Mode" }, { "value": "reset", "label": "Provider reports reset" }, { "value": "not-returned", "label": "Not returned yet" } ] }, { "id": "repair-os-confirmation", "label": "Repair Mode OS requirement", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "eligible", "label": "Android 14 December 2023 update or later confirmed" }, { "value": "earlier", "label": "Earlier Android/update" }, { "value": "unverified", "label": "Version or update not verified" } ] }, { "id": "repair-space", "label": "Available storage", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "enough", "label": "At least 2 GB confirmed" }, { "value": "low", "label": "Less than 2 GB" }, { "value": "inaccessible", "label": "Storage unavailable" } ] }, { "id": "repair-backup", "label": "Pre-repair backup", "type": "select", "options": [ { "value": "unknown", "label": "Not checked / unknown" }, { "value": "verified", "label": "Completion and coverage verified" }, { "value": "partial", "label": "Backup incomplete" }, { "value": "inaccessible", "label": "Data inaccessible" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Repair Mode option present after local OS and storage check" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "Backup completed before handing the device over" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "After return: owner exit and access verified privately" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Repair Mode option present after local OS and storage check", "Backup completed before handing the device over", "After return: owner exit and access verified privately" ], "reportFocus": [ "Android 14 December 2023 update or later and at least 2 GB available", "Backup checked even when Repair Mode is used", "Provider may still need to reset; owner exits Repair Mode privately" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }