{
  "id": "pixel7-wifi-access",
  "modelId": "pixel7",
  "title": "Wi-Fi: association, internet and network scope",
  "intent": "Compare the Pixel and a second device across permitted networks without resetting network settings.",
  "category": "connections",
  "sourceIds": [
    "pixel-wifi",
    "pixel-restart",
    "pixel-safe-mode",
    "pixel-safety"
  ],
  "prerequisites": [
    "Permission to use comparison networks",
    "Managed settings remain under IT control"
  ],
  "tools": [
    "Another device on the same network if available",
    "A second trusted network if available"
  ],
  "steps": [
    {
      "id": "settings",
      "text": "Open Settings → Network & internet → Internet. Check Wi-Fi and Airplane mode, then toggle Wi-Fi off/on if appropriate. Keep network identities private.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "locator": "Check settings; Network & internet → Internet"
    },
    {
      "id": "page",
      "text": "After joining, open one ordinary webpage. Record a joined Wi-Fi network separately from working internet access.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "locator": "Identify the connection issue: Internet"
    },
    {
      "id": "peer",
      "text": "Try the same page from another permitted device on the same network. Shared failure is evidence for the network owner or ISP.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "locator": "Identify issue: Phone"
    },
    {
      "id": "alternate",
      "text": "If available, test the Pixel on another trusted working network. A failure limited to one network needs that network’s support first.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "locator": "Identify issue: Network"
    },
    {
      "id": "restart",
      "text": "Restart normally using Power + Volume up → Restart and compare the usual network again. A later safe-mode comparison is available in its own task if an app may interfere.",
      "sourceIds": [
        "pixel-restart"
      ],
      "locator": "Restart: Pixel 6 and later"
    }
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Check for a reason to stop before powered tests.",
      "question": "Is there swelling, lifted glass, casing separation, liquid damage, smoke, a burning smell, or damaged charging equipment?",
      "sourceIds": [
        "pixel-safety"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger; safe to continue",
          "next": "joined"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm safety",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "joined",
      "question": "Does the Pixel join the intended network?",
      "goal": "Separate association from internet service.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "options": [
        {
          "id": "joined",
          "label": "Joined, with or without internet",
          "next": "peer"
        },
        {
          "id": "not-joined",
          "label": "Cannot join",
          "next": "peer"
        },
        {
          "id": "unknown",
          "label": "Connection state unknown",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "peer",
      "question": "Can another device use the same network for that webpage?",
      "goal": "Find a shared failure.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Other device gets online",
          "next": "alternate"
        },
        {
          "id": "no",
          "label": "Other device also fails",
          "next": "ready"
        },
        {
          "id": "unavailable",
          "label": "No other device available",
          "next": "alternate"
        }
      ]
    },
    {
      "id": "alternate",
      "question": "Does the Pixel work on another trusted working network?",
      "goal": "Identify phone-wide versus network-specific scope.",
      "sourceIds": [
        "pixel-wifi"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Works on another network",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Fails on another working network",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Alternative network unavailable",
          "next": "uncertain"
        }
      ]
    }
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Comparison recorded",
      "text": "A shared or network-specific failure should be discussed with the network owner or ISP. Save which comparison supports that route.",
      "handoff": [
        "Joined-state versus internet reachability",
        "Another-device result on the same network",
        "Pixel result on an alternative network and after restart"
      ]
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the missing preparation",
      "text": "Confirm a permitted network, Wi-Fi setting and actual webpage result first.",
      "handoff": [
        "Use an ordinary non-sensitive webpage and a permitted network.",
        "Joined-state versus internet reachability",
        "Another-device result on the same network",
        "Pixel result on an alternative network and after restart"
      ]
    },
    "service": {
      "type": "service_needed",
      "title": "Discuss the recorded result with support",
      "text": "Give Google or IT the cross-device and cross-network results if failures follow the Pixel.",
      "handoff": [
        "Joined-state versus internet reachability",
        "Another-device result on the same network",
        "Pixel result on an alternative network and after restart"
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Keep the unknowns in your handoff",
      "text": "A peer or alternative network was unavailable, so the scope of the failure remains partly unknown.",
      "handoff": [
        "Tell support whether the missing comparison was another device or another working network.",
        "Joined-state versus internet reachability",
        "Another-device result on the same network",
        "Pixel result on an alternative network and after restart"
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop powered checks",
      "text": "Stop using or charging damaged equipment. Do not open or press on the phone or handle hot or smoking equipment. Contact Google or an authorized provider; use local emergency help for immediate fire danger.",
      "handoff": [
        "Stop network testing and describe any hardware damage or abnormal heat.",
        "Joined-state versus internet reachability",
        "Another-device result on the same network",
        "Pixel result on an alternative network and after restart"
      ]
    }
  },
  "outcomeChecks": [
    "A shared or network-specific failure should be discussed with the network owner or ISP. Save which comparison supports that route.",
    "Give Google or IT the cross-device and cross-network results if failures follow the Pixel."
  ],
  "diagramId": "phone-network-matrix",
  "workflow": {
    "family": "condition-matrix",
    "summary": "Compare one webpage without retaining network names, credentials or location.",
    "fields": [
      {
        "id": "pixel-wifi-state",
        "label": "Wi-Fi observation",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "joined",
            "label": "Connected network shown"
          },
          {
            "value": "exclamation",
            "label": "Connected with internet warning"
          },
          {
            "value": "join-fails",
            "label": "Cannot join"
          },
          {
            "value": "unavailable",
            "label": "Control unavailable"
          }
        ]
      },
      {
        "id": "pixel-network-owner",
        "label": "Network ownership",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "personal",
            "label": "Personal permitted network"
          },
          {
            "value": "managed",
            "label": "Work/school managed network"
          },
          {
            "value": "guest",
            "label": "Guest network"
          }
        ]
      },
      {
        "id": "peer-availability",
        "label": "Comparison device",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "available",
            "label": "Available on same network"
          },
          {
            "value": "none",
            "label": "No comparison device"
          }
        ]
      },
      {
        "id": "alternate-availability",
        "label": "Second network",
        "type": "select",
        "options": [
          {
            "value": "unknown",
            "label": "Not checked / unknown"
          },
          {
            "value": "available",
            "label": "Trusted working network available"
          },
          {
            "value": "none",
            "label": "No second network available"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Device/network matrix",
      "rows": [
        {
          "id": "pixel-primary",
          "label": "Pixel on usual network",
          "condition": "Same webpage; connected-state observed"
        },
        {
          "id": "peer-primary",
          "label": "Other device on usual network",
          "condition": "Permitted device; same webpage"
        },
        {
          "id": "pixel-alternate",
          "label": "Pixel on second network",
          "condition": "Trusted network independently known to work"
        },
        {
          "id": "pixel-restart",
          "label": "Pixel after normal restart",
          "condition": "Original network and same webpage"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not tested"
        },
        {
          "value": "works",
          "label": "Expected result"
        },
        {
          "value": "fails",
          "label": "Problem observed"
        },
        {
          "value": "intermittent",
          "label": "Intermittent"
        },
        {
          "value": "not-applicable",
          "label": "Not applicable"
        }
      ]
    },
    "reportFocus": [
      "Whether failure follows phone or network",
      "Unavailable comparisons kept explicit"
    ],
    "notDoneGuidance": [
      "No saved-network deletion or reset is needed.",
      "Pixel 11-only Wi-Fi diagnostics are outside this Pixel 7 task."
    ],
    "osOptions": [
      "android14-dec2023-plus",
      "android-earlier",
      "android-unknown"
    ]
  },
  "entityKind": "task",
  "version": "2.0.0",
  "deviceFamily": "phone",
  "modelApplicability": {
    "id": "pixel7",
    "name": "Pixel 7",
    "family": "phone",
    "revision": "Standard Pixel 7 (2022), stock Android",
    "os": "Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.",
    "region": "US-first; repair options depend on country and warranty.",
    "help": "Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.",
    "exclusions": [
      "Pixel 7a",
      "Pixel 7 Pro",
      "Pixel 6",
      "custom Android ROM"
    ],
    "sourceIds": [
      "pixel-safety",
      "pixel-repair"
    ]
  },
  "exclusions": [
    "Pixel 7a",
    "Pixel 7 Pro",
    "Pixel 6",
    "custom Android ROM"
  ],
  "materials": [
    "Keep any existing backup accessible to you.",
    "Keep credentials and personal files outside this record."
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "joined"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "joined",
      "answer": "joined",
      "to": "peer"
    },
    {
      "from": "joined",
      "answer": "not-joined",
      "to": "peer"
    },
    {
      "from": "joined",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "peer",
      "answer": "yes",
      "to": "alternate"
    },
    {
      "from": "peer",
      "answer": "no",
      "to": "ready"
    },
    {
      "from": "peer",
      "answer": "unavailable",
      "to": "alternate"
    },
    {
      "from": "alternate",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "alternate",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "alternate",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "sources": [
    {
      "id": "pixel-wifi",
      "title": "Fix Pixel Wi-Fi connection problems",
      "url": "https://support.google.com/pixelphone/answer/6183600?hl=en",
      "locator": "Check settings; Identify connection issue; Problem apps",
      "purpose": "Phone versus network/internet comparison; excludes Pixel 11-only diagnostics",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-restart",
      "title": "Turn your Pixel phone on and off",
      "url": "https://support.google.com/pixelphone/answer/7374159?hl=en",
      "locator": "Pixel 6 and later; Restart",
      "purpose": "Power plus Volume up for Pixel 7 normal power menu",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-safe-mode",
      "title": "Find problem apps with safe mode",
      "url": "https://support.google.com/pixelphone/answer/2852139?hl=en",
      "locator": "Restart in safe mode; Check problem; Exit",
      "purpose": "Pixel 6-and-later entry, automatic Airplane mode and normal restart",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-safety",
      "title": "Pixel 7 safety and regulatory guide",
      "url": "https://support.google.com/pixelphone/answer/12164747?hl=en",
      "locator": "Safety warnings; Repair and service; Charging",
      "purpose": "Model-specific damaged-device and charging safety",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    },
    {
      "id": "pixel-repair",
      "title": "Use Pixel Repair Mode",
      "url": "https://support.google.com/pixelphone/answer/14266732?hl=en",
      "locator": "Learn how it works; Access; Exit",
      "purpose": "Android 14 December 2023+, 2 GB, backups, possible reset and credential privacy",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed.",
      "verifiedUnits": {
        "GB": [
          2
        ]
      }
    },
    {
      "id": "iphone-wifi",
      "title": "If you cannot connect to Wi-Fi on iPhone",
      "url": "https://support.apple.com/en-us/111786",
      "locator": "Check Wi-Fi settings; Verify router; Get more help",
      "purpose": "Association versus internet and device/network comparisons",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Bounded original paraphrase and original schematics; no copied support images or pages.",
      "licenseStatus": "Public official support documentation; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "phone-network-matrix",
      "path": "/assets/phone-network-matrix.svg",
      "title": "Phone and network comparison",
      "alt": "Schematic two-by-two comparison: this phone and another device on the usual network, then this phone on another trusted network; joined status and webpage access are recorded separately.",
      "sourceIds": [
        "iphone-wifi",
        "pixel-wifi"
      ],
      "caption": "Original network comparison. No network name, location or password is needed in the record.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "pixel7-camera-preview",
    "pixel7-bluetooth-audio",
    "pixel7-battery-drain"
  ],
  "estimatedDuration": {
    "minutes": 20,
    "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
  }
}