{
  "id": "t14g2-intermittent-return",
  "entityKind": "pack",
  "version": "2.0.0",
  "title": "T14 Gen 2 Intel intermittent input and return pack",
  "intent": "Record wake, pointing and sign-in conditions so intermittent faults stay visible through service.",
  "modelId": "t14g2",
  "deviceFamily": "laptop",
  "modelApplicability": {
    "id": "t14g2",
    "name": "ThinkPad T14 Gen 2 Intel",
    "family": "laptop",
    "revision": "Intel machine types 20W0 or 20W1",
    "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
    "region": "US-first; optional hardware varies by machine type.",
    "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
    "exclusions": [
      "ThinkPad T14 Gen 2 AMD",
      "ThinkPad T14 Gen 1",
      "ThinkPad T14s Gen 2",
      "ThinkPad T15"
    ],
    "sourceIds": [
      "lenovo-ug"
    ]
  },
  "exclusions": [
    "ThinkPad T14 Gen 2 AMD",
    "ThinkPad T14 Gen 1",
    "ThinkPad T14s Gen 2",
    "ThinkPad T15"
  ],
  "category": "preparation",
  "taskIds": [
    "t14g2-sleep-wake",
    "t14g2-trackpad-gestures",
    "t14g2-trackpoint-controls",
    "t14g2-fingerprint-care",
    "t14g2-service-record"
  ],
  "includedTasks": [
    {
      "id": "t14g2-sleep-wake",
      "modelId": "t14g2",
      "title": "Sleep indicator and intermittent resume log",
      "intent": "Distinguish a dark display, a sleeping ThinkPad and a repeated resume failure.",
      "category": "diagnostics",
      "sourceIds": [
        "lenovo-ug",
        "windows-sleep"
      ],
      "diagramId": "laptop-t14-vantage",
      "prerequisites": [
        "Saved work and safe power",
        "No installation, backup or file transfer in progress"
      ],
      "tools": [
        "Built-in power indicator and controls",
        "Existing direct adapter and dock only if compatible"
      ],
      "steps": [
        {
          "id": "indicator",
          "text": "Record the power-button indicator at the event. The guide identifies steady on as on, slow blinking as sleep, and off as off or hibernation; off alone does not distinguish those last two states.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 3 → power-button indicator"
        },
        {
          "id": "settings",
          "text": "Review Windows power settings and the configured power-button/lid behavior without changing a managed plan. The computer’s actual settings determine the comparison; a closed lid is not proof it slept.",
          "sourceIds": [
            "lenovo-ug",
            "windows-sleep"
          ],
          "locator": "Printed p. 24 → Change power settings; Sleep / lid and power buttons"
        },
        {
          "id": "baseline",
          "text": "Save work, safely remove the dock/peripherals, and choose Windows Start → Power → Sleep when available. Record the indicator and whether an ordinary brief power-button press resumes work.",
          "sourceIds": [
            "windows-sleep",
            "lenovo-ug"
          ],
          "locator": "Sleep → Windows 10/11; printed p. 3 → power button"
        },
        {
          "id": "comparison",
          "text": "If safe, compare another ordinary event using the documented dock setup or a later direct baseline. Keep the selected power plan and workload constant. Record each actual event instead of repeatedly forcing failure.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 65–66 → intermittent symptoms and reproducibility; original log design"
        },
        {
          "id": "stop-repeat",
          "text": "If a normal resume fails and a forced shutdown is needed, stop repeated testing. Retain indicator, power source, accessory state and backup availability for Lenovo/IT.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 62 → stopped responding; pp. 65–66 → support; conservative stop before reset procedures"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
          "goal": "Establish whether any powered comparison is safe.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "available"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "available",
          "question": "Is ordinary sleep available without interrupting work or policy?",
          "goal": "Establish a safe event.",
          "sourceIds": [
            "windows-sleep"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Sleep available",
              "next": "resume"
            },
            {
              "id": "no",
              "label": "Unavailable / managed / busy",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "resume",
          "question": "What occurred after ordinary sleep?",
          "goal": "Separate normal resume from failure.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "normal",
              "label": "Normal resume",
              "next": "pattern"
            },
            {
              "id": "failed",
              "label": "No normal resume / forced shutdown needed",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "pattern",
          "question": "Does the original event recur under one recorded condition?",
          "goal": "Retain intermittent evidence.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "none",
              "label": "No recurrence in recorded events",
              "next": "ready"
            },
            {
              "id": "dock",
              "label": "Only the dock/accessory condition differs",
              "next": "dock-help"
            },
            {
              "id": "unclear",
              "label": "Insufficient comparable events",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Resume observations saved",
          "text": "The recorded events resumed normally; preserve the original symptom and conditions.",
          "handoff": [
            "Retain indicator state with each event.",
            "Use later ordinary events to report recurrence."
          ]
        },
        "dock-help": {
          "type": "maintenance_possible",
          "title": "Review the dock-specific resume condition",
          "text": "The direct baseline and dock condition differ.",
          "handoff": [
            "Give Lenovo/dock support the two event conditions.",
            "Keep dock firmware or driver changes a separate supported decision."
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Keep the sleep comparison incomplete",
          "text": "Sleep was unavailable, work was active, or comparable events are missing.",
          "handoff": [
            "Record the power plan/policy availability.",
            "Leave omitted conditions Not tested."
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Request resume support",
          "text": "Normal resume failed or forced shutdown became necessary.",
          "handoff": [
            "Provide indicator, power source, dock state and recovery type.",
            "Preserve accessible data and stop repeated forced cycling."
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unanswered checks visible",
          "text": "Sleep entry, indicator state or normal-resume result is unconfirmed.",
          "handoff": [
            "Share power-button indicator and actual resume behavior.",
            "List power/accessory conditions and any forced shutdown.",
            "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop the powered checks",
          "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
          "handoff": [
            "Tell Lenovo or your IT team about the visible damage before arranging transport.",
            "Share power-button indicator and actual resume behavior.",
            "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
          ]
        }
      },
      "missing": "Sleep entry, indicator state or normal-resume result is unconfirmed.",
      "handoff": [
        "Share power-button indicator and actual resume behavior.",
        "List power/accessory conditions and any forced shutdown."
      ],
      "outcomeChecks": [
        "Indicator off is not labeled uniquely as shutdown.",
        "Events are recorded without forced repeated failures."
      ],
      "workflow": {
        "family": "intermittent-log",
        "summary": "Attach each resume event to indicator, power and accessory conditions.",
        "osOptions": [
          "windows11",
          "windows10",
          "windows-unknown"
        ],
        "fields": [
          {
            "id": "indicator",
            "label": "Indicator during event",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not observed"
              },
              {
                "value": "steady",
                "label": "Steady on"
              },
              {
                "value": "slow",
                "label": "Slow blink"
              },
              {
                "value": "rapid",
                "label": "Rapid blink"
              },
              {
                "value": "off",
                "label": "Off"
              }
            ]
          },
          {
            "id": "sleep-path",
            "label": "Sleep entry",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not confirmed"
              },
              {
                "value": "menu",
                "label": "Windows Sleep command"
              },
              {
                "value": "lid",
                "label": "Lid action with known setting"
              },
              {
                "value": "idle",
                "label": "Configured idle sleep"
              }
            ]
          },
          {
            "id": "resume-result",
            "label": "Resume result",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not observed"
              },
              {
                "value": "normal",
                "label": "Normal resume"
              },
              {
                "value": "dark",
                "label": "Indicator on, display dark"
              },
              {
                "value": "forced",
                "label": "Forced shutdown was required"
              }
            ]
          },
          {
            "id": "sleep-accessory",
            "label": "Accessory condition",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not recorded"
              },
              {
                "value": "direct",
                "label": "Direct power, no dock"
              },
              {
                "value": "dock",
                "label": "Documented dock"
              },
              {
                "value": "battery",
                "label": "Battery, no dock"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Ordinary resume conditions",
          "rows": [
            {
              "id": "direct",
              "label": "Direct baseline",
              "condition": "Saved work, no dock, known power plan"
            },
            {
              "id": "dock",
              "label": "Documented dock condition",
              "condition": "Same plan/workload, compatible dock"
            },
            {
              "id": "later",
              "label": "Later direct observation",
              "condition": "Original baseline during normal use"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Works in this condition"
            },
            {
              "value": "fails",
              "label": "Fails in this condition"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Indicator state",
          "Actual sleep/resume",
          "Repeated-event conditions"
        ],
        "notDoneGuidance": [
          "Do not use reset holes or BIOS changes to fill the log.",
          "Busy, unsafe or policy-blocked conditions remain Not tested."
        ],
        "logPrompts": [
          "Record the observed indicator, not an inferred power state.",
          "Stop repeated events after a needed forced shutdown."
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "laptop",
      "modelApplicability": {
        "id": "t14g2",
        "name": "ThinkPad T14 Gen 2 Intel",
        "family": "laptop",
        "revision": "Intel machine types 20W0 or 20W1",
        "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
        "region": "US-first; optional hardware varies by machine type.",
        "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
        "exclusions": [
          "ThinkPad T14 Gen 2 AMD",
          "ThinkPad T14 Gen 1",
          "ThinkPad T14s Gen 2",
          "ThinkPad T15"
        ],
        "sourceIds": [
          "lenovo-ug"
        ]
      },
      "exclusions": [
        "ThinkPad T14 Gen 2 AMD",
        "ThinkPad T14 Gen 1",
        "ThinkPad T14s Gen 2",
        "ThinkPad T15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "available"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "available",
          "answer": "yes",
          "to": "resume"
        },
        {
          "from": "available",
          "answer": "no",
          "to": "attention"
        },
        {
          "from": "available",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "resume",
          "answer": "normal",
          "to": "pattern"
        },
        {
          "from": "resume",
          "answer": "failed",
          "to": "service"
        },
        {
          "from": "resume",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "pattern",
          "answer": "none",
          "to": "ready"
        },
        {
          "from": "pattern",
          "answer": "dock",
          "to": "dock-help"
        },
        {
          "from": "pattern",
          "answer": "unclear",
          "to": "attention"
        },
        {
          "from": "pattern",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "lenovo-ug",
          "title": "ThinkPad T14 Gen 2 user guide",
          "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
          "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
          "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "windows-sleep",
          "title": "Shut down, sleep or hibernate your PC",
          "url": "https://support.microsoft.com/en-us/windows/experience/power-battery/shut-down-sleep-or-hibernate-your-pc",
          "locator": "Windows 11 / Windows 10 → Sleep",
          "purpose": "Sleep command, configured lid/power behavior and manufacturer-dependent resume",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "laptop-t14-vantage",
          "path": "/assets/laptop-t14-vantage.svg",
          "title": "ThinkPad scan and resume evidence",
          "alt": "Original schematic mapping official Vantage availability to scan scope and result, alongside power-indicator meanings used in a resume log.",
          "sourceIds": [
            "lenovo-ug",
            "windows-sleep"
          ],
          "caption": "Original schematic. Vantage screens vary by app/model. A steady power light means on, slow blink sleep, and off means off or hibernation.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "t14g2-usbc-charge",
        "t14g2-vantage-diagnostics",
        "t14g2-camera-shutter"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      }
    },
    {
      "id": "t14g2-trackpad-gestures",
      "modelId": "t14g2",
      "title": "Trackpad pointing, clicking and supported gestures",
      "intent": "Separate basic pointer failure from gesture/app limitations and disabled settings.",
      "category": "diagnostics",
      "sourceIds": [
        "lenovo-ug"
      ],
      "diagramId": "laptop-t14-input",
      "prerequisites": [
        "Trackpad is intact and not lifted",
        "TrackPoint or owned mouse permits navigation"
      ],
      "tools": [
        "Soft lint-free cloth only if needed"
      ],
      "steps": [
        {
          "id": "basic",
          "text": "Compare pointer movement and basic click before a multi-finger gesture. Record each action separately so a gesture limitation is not reported as complete trackpad loss.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 13 → Use the trackpad; original action comparison"
        },
        {
          "id": "enabled",
          "text": "Search Windows Settings for Touchpad and inspect whether it is enabled. The manual’s Devices → Touchpad path reflects Windows 10; use the available Windows 11 setting rather than guessing a missing control.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 14 → Disable the trackpad; OS-label caveat"
        },
        {
          "id": "surface",
          "text": "If oily, shut down and gently wipe with a soft lint-free cloth lightly moistened as the guide permits. Keep liquid out of openings and stop if the surface is lifted.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 14 → surface-care note"
        },
        {
          "id": "gesture",
          "text": "Use slightly separated fingers and a gesture supported by the chosen app. Some gestures may be unavailable after using TrackPoint or in some apps; record that condition.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 14 → Use the touch gestures / notes"
        },
        {
          "id": "compare",
          "text": "Retest basic movement and click, then the same supported gesture in another compatible app. Take persistent basic failure to Lenovo, keeping gesture-only behavior distinct.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 13–14; pp. 65–66 → reproducibility; original comparison"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
          "goal": "Establish whether any powered comparison is safe.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "enabled"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "enabled",
          "question": "Is the trackpad enabled and safely usable?",
          "goal": "Confirm setting before testing.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Enabled and intact",
              "next": "basic"
            },
            {
              "id": "setting",
              "label": "Enablement unavailable / managed",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "basic",
          "question": "Do pointer movement and basic clicks work?",
          "goal": "Distinguish full input loss.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Basic input works",
              "next": "gesture"
            },
            {
              "id": "no",
              "label": "Basic action still fails",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "gesture",
          "question": "What happens with a supported gesture?",
          "goal": "Record app-specific limitations.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "works",
              "label": "Works in the tested app",
              "next": "ready"
            },
            {
              "id": "app",
              "label": "Only a gesture/app differs",
              "next": "gesture-help"
            },
            {
              "id": "unavailable",
              "label": "Support or condition unclear",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Trackpad actions recorded",
          "text": "Basic input and the supported gesture worked in these conditions.",
          "handoff": [
            "Record app and recent TrackPoint use as categories.",
            "Retain any earlier intermittent event."
          ]
        },
        "gesture-help": {
          "type": "maintenance_possible",
          "title": "Review gesture support",
          "text": "Basic pointing and clicking work; the remaining issue is gesture-specific.",
          "handoff": [
            "Check the app and pointing-device help for the gesture.",
            "Share the basic-versus-gesture comparison."
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Confirm the missing trackpad condition",
          "text": "Enablement or gesture support is not established.",
          "handoff": [
            "Use an alternate pointer to review available settings.",
            "Ask IT/Lenovo about managed controls or supported gestures."
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Request trackpad input support",
          "text": "Enabled basic movement or click still fails.",
          "handoff": [
            "Use an owned mouse if needed without pressing a lifted surface.",
            "Share action-specific results and surface condition with Lenovo."
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unanswered checks visible",
          "text": "Enablement, basic response or supported gesture result is unconfirmed.",
          "handoff": [
            "Provide pointer, click and gesture results separately.",
            "State settings availability and any recent TrackPoint use.",
            "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop the powered checks",
          "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
          "handoff": [
            "Tell Lenovo or your IT team about the visible damage before arranging transport.",
            "Provide pointer, click and gesture results separately.",
            "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
          ]
        }
      },
      "missing": "Enablement, basic response or supported gesture result is unconfirmed.",
      "handoff": [
        "Provide pointer, click and gesture results separately.",
        "State settings availability and any recent TrackPoint use."
      ],
      "outcomeChecks": [
        "Basic input is checked before gestures.",
        "Surface care and gesture limitations are recorded."
      ],
      "workflow": {
        "family": "condition-matrix",
        "summary": "Keep pointer, click and gesture observations distinct.",
        "osOptions": [
          "windows11",
          "windows10",
          "windows-unknown"
        ],
        "fields": [
          {
            "id": "touchpad-state",
            "label": "Trackpad setting",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "enabled",
                "label": "Enabled"
              },
              {
                "value": "disabled",
                "label": "Disabled"
              },
              {
                "value": "managed",
                "label": "Unavailable / managed"
              }
            ]
          },
          {
            "id": "action-scope",
            "label": "Affected action",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "pointer",
                "label": "Pointer movement"
              },
              {
                "value": "click",
                "label": "Click"
              },
              {
                "value": "gesture",
                "label": "Gesture only"
              },
              {
                "value": "all",
                "label": "All basic actions"
              }
            ]
          },
          {
            "id": "gesture-context",
            "label": "Gesture context",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not recorded"
              },
              {
                "value": "supported",
                "label": "Known supported app"
              },
              {
                "value": "app-specific",
                "label": "One app only"
              },
              {
                "value": "trackpoint",
                "label": "Immediately after TrackPoint use"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Trackpad actions",
          "rows": [
            {
              "id": "pointer",
              "label": "Pointer movement",
              "condition": "Enabled trackpad and intact surface"
            },
            {
              "id": "click",
              "label": "Basic click",
              "condition": "Same app and surface"
            },
            {
              "id": "gesture",
              "label": "Supported gesture",
              "condition": "Known supported app and separated fingers"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Works in this condition"
            },
            {
              "value": "fails",
              "label": "Fails in this condition"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Enabled state",
          "Action-specific results",
          "Gesture context"
        ],
        "notDoneGuidance": [
          "A lifted surface stops the task.",
          "Unconfirmed gesture support remains Not tested."
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "laptop",
      "modelApplicability": {
        "id": "t14g2",
        "name": "ThinkPad T14 Gen 2 Intel",
        "family": "laptop",
        "revision": "Intel machine types 20W0 or 20W1",
        "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
        "region": "US-first; optional hardware varies by machine type.",
        "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
        "exclusions": [
          "ThinkPad T14 Gen 2 AMD",
          "ThinkPad T14 Gen 1",
          "ThinkPad T14s Gen 2",
          "ThinkPad T15"
        ],
        "sourceIds": [
          "lenovo-ug"
        ]
      },
      "exclusions": [
        "ThinkPad T14 Gen 2 AMD",
        "ThinkPad T14 Gen 1",
        "ThinkPad T14s Gen 2",
        "ThinkPad T15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "enabled"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "enabled",
          "answer": "yes",
          "to": "basic"
        },
        {
          "from": "enabled",
          "answer": "setting",
          "to": "attention"
        },
        {
          "from": "enabled",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "basic",
          "answer": "yes",
          "to": "gesture"
        },
        {
          "from": "basic",
          "answer": "no",
          "to": "service"
        },
        {
          "from": "basic",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "gesture",
          "answer": "works",
          "to": "ready"
        },
        {
          "from": "gesture",
          "answer": "app",
          "to": "gesture-help"
        },
        {
          "from": "gesture",
          "answer": "unavailable",
          "to": "attention"
        },
        {
          "from": "gesture",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "lenovo-ug",
          "title": "ThinkPad T14 Gen 2 user guide",
          "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
          "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
          "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "laptop-t14-input",
          "path": "/assets/laptop-t14-input.svg",
          "title": "ThinkPad input action map",
          "alt": "Original schematic of TrackPoint, its left-middle-right buttons, trackpad and optional fingerprint reader, with each observation separate.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "caption": "Original schematic. TrackPoint scroll uses its dotted middle button with stick pressure. Fingerprint reader availability varies by configuration.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "t14g2-camera-shutter",
        "t14g2-external-display",
        "t14g2-trackpoint-controls"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Check safe surface and settings.",
          "question": "Is the trackpad enabled and free of a damage or swelling concern?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Use a basic supported action.",
          "question": "Do basic pointer movement and clicks respond?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Basic input works",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Basic input fails",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "Trackpad and casing are intact without swelling",
        "You can navigate with TrackPoint or an owned mouse",
        "Soft lint-free cloth for optional surface cleaning",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    },
    {
      "id": "t14g2-trackpoint-controls",
      "modelId": "t14g2",
      "title": "TrackPoint movement, buttons and middle-button scroll",
      "intent": "Identify which TrackPoint control is affected without removing keys or replacing the cap.",
      "category": "diagnostics",
      "sourceIds": [
        "lenovo-ug"
      ],
      "diagramId": "laptop-t14-input",
      "prerequisites": [
        "Cap and buttons intact",
        "Another pointer can reach settings"
      ],
      "tools": [
        "A local scrollable document"
      ],
      "steps": [
        {
          "id": "movement",
          "text": "Use gentle sideways pressure on the red pointing-stick cap, parallel to the keyboard. Record pointer response without pulling the cap or using a hard object.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 12 → TrackPoint pointing stick"
        },
        {
          "id": "settings",
          "text": "Inspect TrackPoint enablement through the installed Windows/Lenovo mouse controls. Use Settings search for Mouse if the manual’s Windows 10 menu path differs.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 12 → Disable TrackPoint; OS-label caveat"
        },
        {
          "id": "buttons",
          "text": "Compare the separate left and right TrackPoint buttons on an ordinary local control. Record a button-specific failure separately from pointer movement.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 12 → TrackPoint buttons"
        },
        {
          "id": "scroll",
          "text": "For scrolling, hold the dotted middle button while applying vertical or horizontal pressure to the stick. Test a scrollable local document and then another supported app.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 12 → middle-button scrolling"
        },
        {
          "id": "handoff",
          "text": "Preserve movement, click and scroll results separately. Ask Lenovo about persistent control failure; cap/key/keyboard replacement is outside this record.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 65–66 → reproducibility and support; conservative scope"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
          "goal": "Establish whether any powered comparison is safe.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "enabled"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "enabled",
          "question": "Are TrackPoint and its intact controls available/enabled?",
          "goal": "Confirm the input route.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Enabled and intact",
              "next": "movement"
            },
            {
              "id": "missing",
              "label": "Setting or hardware unavailable",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "movement",
          "question": "Does gentle sideways pressure move the pointer?",
          "goal": "Check basic stick input.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Pointer moves",
              "next": "controls"
            },
            {
              "id": "no",
              "label": "Pointer does not move",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "controls",
          "question": "Which additional control result was observed?",
          "goal": "Localize buttons versus scrolling.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "all",
              "label": "Clicks and middle-button scroll work",
              "next": "ready"
            },
            {
              "id": "app",
              "label": "Scroll fails in only one app",
              "next": "app-help"
            },
            {
              "id": "control",
              "label": "Button or scroll fails across apps",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "TrackPoint control map saved",
          "text": "Movement, buttons and scrolling worked in the recorded app conditions.",
          "handoff": [
            "Keep separate results for each control.",
            "Retain later recurrence without removing the cap."
          ]
        },
        "app-help": {
          "type": "maintenance_possible",
          "title": "Review the affected app’s scrolling",
          "text": "The pointer and comparison app work.",
          "handoff": [
            "Provide the middle-button scroll comparison.",
            "Check the app’s supported scrolling behavior."
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Confirm TrackPoint availability",
          "text": "A missing setting or unclear enablement blocks this comparison.",
          "handoff": [
            "Navigate using the trackpad or owned mouse.",
            "Ask Lenovo/IT about the installed pointing controls."
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Arrange TrackPoint support",
          "text": "A specific control fails despite enablement and the sourced action.",
          "handoff": [
            "Report movement, left/right button and scroll results separately.",
            "Keep keys and cap installed for the provider’s inspection."
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unanswered checks visible",
          "text": "TrackPoint enablement or one of the control results is unknown.",
          "handoff": [
            "Provide a movement/button/scroll breakdown.",
            "Identify the unavailable setting or app comparison.",
            "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop the powered checks",
          "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
          "handoff": [
            "Tell Lenovo or your IT team about the visible damage before arranging transport.",
            "Provide a movement/button/scroll breakdown.",
            "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
          ]
        }
      },
      "missing": "TrackPoint enablement or one of the control results is unknown.",
      "handoff": [
        "Provide a movement/button/scroll breakdown.",
        "Identify the unavailable setting or app comparison."
      ],
      "outcomeChecks": [
        "Middle-button scrolling follows the model’s documented action.",
        "Control-specific failure is separated from app behavior."
      ],
      "workflow": {
        "family": "condition-matrix",
        "summary": "Record three independent TrackPoint actions.",
        "osOptions": [
          "windows11",
          "windows10",
          "windows-unknown"
        ],
        "fields": [
          {
            "id": "trackpoint-state",
            "label": "TrackPoint enablement",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "enabled",
                "label": "Enabled"
              },
              {
                "value": "disabled",
                "label": "Disabled"
              },
              {
                "value": "unavailable",
                "label": "Setting unavailable"
              }
            ]
          },
          {
            "id": "failed-control",
            "label": "Affected control",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not established"
              },
              {
                "value": "movement",
                "label": "Stick movement"
              },
              {
                "value": "button",
                "label": "Left/right button"
              },
              {
                "value": "scroll",
                "label": "Middle-button scroll"
              },
              {
                "value": "none",
                "label": "No failure now"
              }
            ]
          },
          {
            "id": "app-scope",
            "label": "App comparison",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "same",
                "label": "Same across apps"
              },
              {
                "value": "one-app",
                "label": "One app only"
              },
              {
                "value": "one-tested",
                "label": "Only one app tested"
              }
            ]
          }
        ],
        "matrix": {
          "title": "TrackPoint controls",
          "rows": [
            {
              "id": "movement",
              "label": "Pointer movement",
              "condition": "Gentle pressure parallel to the keyboard"
            },
            {
              "id": "buttons",
              "label": "Left/right buttons",
              "condition": "Same local app and pointer target"
            },
            {
              "id": "scroll",
              "label": "Middle-button scroll",
              "condition": "Hold dotted middle button with stick pressure"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Works in this condition"
            },
            {
              "value": "fails",
              "label": "Fails in this condition"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Enabled state",
          "Failed control",
          "App comparison"
        ],
        "notDoneGuidance": [
          "Keep the cap and key assembly in place.",
          "If there is no scrollable comparison app, mark that row Not tested."
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "laptop",
      "modelApplicability": {
        "id": "t14g2",
        "name": "ThinkPad T14 Gen 2 Intel",
        "family": "laptop",
        "revision": "Intel machine types 20W0 or 20W1",
        "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
        "region": "US-first; optional hardware varies by machine type.",
        "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
        "exclusions": [
          "ThinkPad T14 Gen 2 AMD",
          "ThinkPad T14 Gen 1",
          "ThinkPad T14s Gen 2",
          "ThinkPad T15"
        ],
        "sourceIds": [
          "lenovo-ug"
        ]
      },
      "exclusions": [
        "ThinkPad T14 Gen 2 AMD",
        "ThinkPad T14 Gen 1",
        "ThinkPad T14s Gen 2",
        "ThinkPad T15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "enabled"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "enabled",
          "answer": "yes",
          "to": "movement"
        },
        {
          "from": "enabled",
          "answer": "missing",
          "to": "attention"
        },
        {
          "from": "enabled",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "movement",
          "answer": "yes",
          "to": "controls"
        },
        {
          "from": "movement",
          "answer": "no",
          "to": "service"
        },
        {
          "from": "movement",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "controls",
          "answer": "all",
          "to": "ready"
        },
        {
          "from": "controls",
          "answer": "app",
          "to": "app-help"
        },
        {
          "from": "controls",
          "answer": "control",
          "to": "service"
        },
        {
          "from": "controls",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "lenovo-ug",
          "title": "ThinkPad T14 Gen 2 user guide",
          "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
          "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
          "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "laptop-t14-input",
          "path": "/assets/laptop-t14-input.svg",
          "title": "ThinkPad input action map",
          "alt": "Original schematic of TrackPoint, its left-middle-right buttons, trackpad and optional fingerprint reader, with each observation separate.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "caption": "Original schematic. TrackPoint scroll uses its dotted middle button with stick pressure. Fingerprint reader availability varies by configuration.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "t14g2-camera-shutter",
        "t14g2-external-display",
        "t14g2-trackpad-gestures"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Confirm an available control.",
          "question": "Is TrackPoint enabled with an intact cap and buttons?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Compare the separate actions.",
          "question": "Do movement and the sourced middle-button scroll work?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Controls work",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "An action fails",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "TrackPoint cap and buttons are intact",
        "You can access settings with trackpad or a mouse",
        "No tools needed",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    },
    {
      "id": "t14g2-fingerprint-care",
      "modelId": "t14g2",
      "title": "Optional fingerprint reader and safe sign-in fallback",
      "intent": "Compare an enrolled finger while keeping a working owner sign-in method available.",
      "category": "diagnostics",
      "sourceIds": [
        "lenovo-ug"
      ],
      "diagramId": "laptop-t14-input",
      "prerequisites": [
        "Reader is fitted on this configuration",
        "Owner can use an existing alternate sign-in method"
      ],
      "tools": [
        "Clean, dry, uninjured enrolled finger"
      ],
      "steps": [
        {
          "id": "presence",
          "text": "Confirm this exact unit has the optional fingerprint reader. Search Windows for Sign-in options to inspect availability; an absent reader cannot be fixed through repeated enrollment.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 2–3 → optional reader; p. 33 → Sign-in options"
        },
        {
          "id": "fallback",
          "text": "Confirm your own existing alternate sign-in works privately before testing. Do not remove all sign-in methods or disclose a PIN, password or recovery secret.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 33, 34–37 → fingerprint/password context; conservative access guard"
        },
        {
          "id": "contact",
          "text": "Use a clean dry uninjured enrolled finger centered on the reader. Keep hard objects and wet or dirty fingers away from its surface.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 33 → enrollment note / maintenance tips"
        },
        {
          "id": "compare",
          "text": "During ordinary sign-in, record whether the existing enrolled finger is recognized. If you already enrolled another suitable finger, record its result separately; adding a new enrollment is not required here.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed p. 33 → fingerprint sign-in / multiple-finger recommendation; original existing-enrollment comparison"
        },
        {
          "id": "route",
          "text": "If only fingerprint access fails, retain the working alternate sign-in and ask Lenovo/IT to inspect reader and policy status. Stop repeated attempts at an account lockout or recovery prompt.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 33–37 → sign-in/security; pp. 65–66 → support"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
          "goal": "Establish whether any powered comparison is safe.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "presence"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "presence",
          "question": "Is a fingerprint reader fitted and visible in sign-in settings?",
          "goal": "Confirm optional hardware.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Present and available",
              "next": "fallback"
            },
            {
              "id": "absent",
              "label": "Absent / unavailable",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "fallback",
          "question": "Is the owner’s alternate sign-in available privately?",
          "goal": "Preserve account access.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Alternate access confirmed",
              "next": "finger"
            },
            {
              "id": "no",
              "label": "Alternate access unavailable",
              "next": "access-help"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "finger",
          "question": "What happens with a clean dry enrolled finger?",
          "goal": "Record recognition without weakening security.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "works",
              "label": "Recognition works",
              "next": "ready"
            },
            {
              "id": "fails",
              "label": "Recognition remains unreliable",
              "next": "service"
            },
            {
              "id": "blocked",
              "label": "Lockout/recovery prompt",
              "next": "access-help"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Fingerprint condition recorded",
          "text": "Keep the working alternate method available even when recognition works.",
          "handoff": [
            "Record finger condition and recognition result only.",
            "Retain any recurrence after ordinary sign-in."
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Confirm reader configuration or policy",
          "text": "The reader is absent or unavailable; verify fitted hardware and managed policy.",
          "handoff": [
            "Provide reader presence and setting availability to Lenovo/IT.",
            "Avoid speculative sensor replacement."
          ]
        },
        "access-help": {
          "type": "service_needed",
          "title": "Use the owner’s account support route",
          "text": "Alternate access or a lockout needs legitimate owner/IT support before more attempts.",
          "handoff": [
            "State which access method is unavailable without sharing credentials.",
            "Keep recovery material under owner/organization control."
          ]
        },
        "service": {
          "type": "service_needed",
          "title": "Request fingerprint-reader support",
          "text": "The reader is available but safe enrolled-finger recognition remains unreliable.",
          "handoff": [
            "Provide reader presence, finger condition and alternate-access availability.",
            "Share another already-enrolled finger result if available."
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unanswered checks visible",
          "text": "Reader presence, alternate access or enrolled-finger result is unconfirmed.",
          "handoff": [
            "Provide optional-reader presence and recognition result.",
            "Confirm alternate access availability without credentials.",
            "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop the powered checks",
          "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
          "handoff": [
            "Tell Lenovo or your IT team about the visible damage before arranging transport.",
            "Provide optional-reader presence and recognition result.",
            "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
          ]
        }
      },
      "missing": "Reader presence, alternate access or enrolled-finger result is unconfirmed.",
      "handoff": [
        "Provide optional-reader presence and recognition result.",
        "Confirm alternate access availability without credentials."
      ],
      "outcomeChecks": [
        "Alternate owner sign-in remains available.",
        "No enrollment deletion or lock bypass was attempted."
      ],
      "workflow": {
        "family": "condition-matrix",
        "summary": "Keep reader availability and recognition separate from account access.",
        "osOptions": [
          "windows11",
          "windows10",
          "windows-unknown"
        ],
        "fields": [
          {
            "id": "reader-presence",
            "label": "Reader configuration",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "present",
                "label": "Fitted and available"
              },
              {
                "value": "absent",
                "label": "Not fitted"
              },
              {
                "value": "unavailable",
                "label": "Fitted, setting unavailable"
              }
            ]
          },
          {
            "id": "finger-condition",
            "label": "Enrolled finger condition",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "dry",
                "label": "Clean, dry, uninjured"
              },
              {
                "value": "unsuitable",
                "label": "Wet/dirty/injured; test skipped"
              }
            ]
          },
          {
            "id": "alternate-access",
            "label": "Alternate owner access",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "available",
                "label": "Available privately"
              },
              {
                "value": "unavailable",
                "label": "Unavailable"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Safe sign-in conditions",
          "rows": [
            {
              "id": "enrolled",
              "label": "Existing enrolled finger",
              "condition": "Clean dry uninjured finger, ordinary sign-in"
            },
            {
              "id": "alternate",
              "label": "Existing alternate sign-in",
              "condition": "Owner uses credential privately"
            },
            {
              "id": "second-finger",
              "label": "Another enrolled finger",
              "condition": "Only if already enrolled and suitable"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Works in this condition"
            },
            {
              "value": "fails",
              "label": "Fails in this condition"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Fitted reader",
          "Finger condition",
          "Alternate access"
        ],
        "notDoneGuidance": [
          "No new enrollment is needed for the optional second-finger row.",
          "A lockout or unavailable fallback ends repeated attempts."
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "laptop",
      "modelApplicability": {
        "id": "t14g2",
        "name": "ThinkPad T14 Gen 2 Intel",
        "family": "laptop",
        "revision": "Intel machine types 20W0 or 20W1",
        "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
        "region": "US-first; optional hardware varies by machine type.",
        "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
        "exclusions": [
          "ThinkPad T14 Gen 2 AMD",
          "ThinkPad T14 Gen 1",
          "ThinkPad T14s Gen 2",
          "ThinkPad T15"
        ],
        "sourceIds": [
          "lenovo-ug"
        ]
      },
      "exclusions": [
        "ThinkPad T14 Gen 2 AMD",
        "ThinkPad T14 Gen 1",
        "ThinkPad T14s Gen 2",
        "ThinkPad T15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "presence"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "presence",
          "answer": "yes",
          "to": "fallback"
        },
        {
          "from": "presence",
          "answer": "absent",
          "to": "attention"
        },
        {
          "from": "presence",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "fallback",
          "answer": "yes",
          "to": "finger"
        },
        {
          "from": "fallback",
          "answer": "no",
          "to": "access-help"
        },
        {
          "from": "fallback",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "finger",
          "answer": "works",
          "to": "ready"
        },
        {
          "from": "finger",
          "answer": "fails",
          "to": "service"
        },
        {
          "from": "finger",
          "answer": "blocked",
          "to": "access-help"
        },
        {
          "from": "finger",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "lenovo-ug",
          "title": "ThinkPad T14 Gen 2 user guide",
          "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
          "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
          "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "laptop-t14-input",
          "path": "/assets/laptop-t14-input.svg",
          "title": "ThinkPad input action map",
          "alt": "Original schematic of TrackPoint, its left-middle-right buttons, trackpad and optional fingerprint reader, with each observation separate.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "caption": "Original schematic. TrackPoint scroll uses its dotted middle button with stick pressure. Fingerprint reader availability varies by configuration.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "t14g2-camera-shutter",
        "t14g2-external-display",
        "t14g2-trackpad-gestures"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Maintain account access.",
          "question": "Is a fitted reader available with a clean dry finger and valid alternate sign-in?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Record sign-in behavior.",
          "question": "Does your enrolled fingerprint work without repeated failure?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Recognition works",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Recognition remains unreliable",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "This configuration has a fingerprint reader",
        "You know your own valid sign-in credential",
        "Clean dry uninjured finger",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    },
    {
      "id": "t14g2-service-record",
      "modelId": "t14g2",
      "title": "Data-safe Lenovo service handoff",
      "intent": "Combine verified backup coverage, private recovery access and reproducible complaint evidence.",
      "category": "preparation",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "diagramId": "laptop-backup-evidence",
      "prerequisites": [
        "Owner or IT authorizes service preparation",
        "Files may be copied under organization policy"
      ],
      "tools": [
        "Existing permitted backup storage",
        "Private recovery-key access if device encryption is enabled"
      ],
      "steps": [
        {
          "id": "copy",
          "text": "Back up needed accessible files through the existing permitted method. Check completion and inspect a representative copy locally without replacing the original.",
          "sourceIds": [
            "windows-backup"
          ],
          "locator": "Before recovery → back up data; original sample verification"
        },
        {
          "id": "encryption",
          "text": "If BitLocker/device encryption is enabled, verify that the recovery key is backed up and accessible to the owner or IT through the official account or approved storage. Record availability only.",
          "sourceIds": [
            "bitlocker"
          ],
          "locator": "Why recovery keys matter / How to back up"
        },
        {
          "id": "private",
          "text": "Keep recovery keys, PINs, passwords and full serial numbers outside this report. A hardware/security change may require recovery access; do not start a storage change merely to test that access.",
          "sourceIds": [
            "bitlocker"
          ],
          "locator": "Recovery access and backup storage; conservative non-destructive check"
        },
        {
          "id": "symptom",
          "text": "Collect machine type, Windows version, continuous/intermittent pattern, recent changes, affected app category and any scan result. Keep personal logs and exact identifiers for direct provider communication.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "locator": "Printed pp. 65–66 → Before you contact Lenovo"
        },
        {
          "id": "agreement",
          "text": "Use Lenovo’s official support route to confirm service scope, data-handling expectations and affected accessories to bring. If backup or recovery access is missing, resolve that before agreeing to storage-affecting work.",
          "sourceIds": [
            "lenovo-ug",
            "windows-backup"
          ],
          "locator": "Printed pp. 65–67 → support; backup before recovery"
        }
      ],
      "checks": [
        {
          "id": "safety",
          "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?",
          "goal": "Establish whether any powered comparison is safe.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "backup"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "backup",
          "question": "Is needed data coverage verified, including a readable sample?",
          "goal": "Make backup quality explicit.",
          "sourceIds": [
            "windows-backup"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Verified",
              "next": "recovery"
            },
            {
              "id": "no",
              "label": "Incomplete / inaccessible data",
              "next": "data-help"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "recovery",
          "question": "Is private recovery access available if encryption is enabled?",
          "goal": "Prevent avoidable post-service lockout.",
          "sourceIds": [
            "bitlocker"
          ],
          "options": [
            {
              "id": "available",
              "label": "Available to owner/IT",
              "next": "scope"
            },
            {
              "id": "not-encrypted",
              "label": "Encryption confirmed off",
              "next": "scope"
            },
            {
              "id": "missing",
              "label": "Missing or ownership unresolved",
              "next": "data-help"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "scope",
          "question": "Are complaint evidence and provider data-handling requirements ready?",
          "goal": "Prepare a specific service discussion.",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Ready",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Provider guidance needed",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "terminals": {
        "ready": {
          "type": "preparation_saved",
          "title": "Service handoff record ready",
          "text": "Bring the complaint evidence and stated backup/recovery availability. Keep actual secrets private.",
          "handoff": [
            "Provide machine type and scan result directly as needed.",
            "Confirm storage-impacting actions with the provider before work begins."
          ]
        },
        "data-help": {
          "type": "service_needed",
          "title": "Discuss the data gap before hardware work",
          "text": "Backup coverage or recovery access is incomplete.",
          "handoff": [
            "Ask IT/Lenovo about preserving inaccessible data.",
            "Avoid storage or security changes until their effect on access is understood."
          ]
        },
        "attention": {
          "type": "maintenance_possible",
          "title": "Complete the provider’s handoff requirements",
          "text": "The data preparation is recorded but service scope remains unclear.",
          "handoff": [
            "Ask what data-affecting work may be required.",
            "Confirm the affected accessories and missing diagnostic evidence."
          ]
        },
        "uncertain": {
          "type": "preparation_saved",
          "title": "Keep the unanswered checks visible",
          "text": "Backup coverage, recovery availability or provider requirements remain unknown.",
          "handoff": [
            "Provide verified backup and recovery-access availability only.",
            "Tell Lenovo/IT which complaint evidence or service requirements are missing.",
            "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes."
          ]
        },
        "stop": {
          "type": "service_needed",
          "title": "Stop the powered checks",
          "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.",
          "handoff": [
            "Tell Lenovo or your IT team about the visible damage before arranging transport.",
            "Provide verified backup and recovery-access availability only.",
            "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record."
          ]
        }
      },
      "missing": "Backup coverage, recovery availability or provider requirements remain unknown.",
      "handoff": [
        "Provide verified backup and recovery-access availability only.",
        "Tell Lenovo/IT which complaint evidence or service requirements are missing."
      ],
      "outcomeChecks": [
        "Readable backup coverage is recorded.",
        "Actual keys and credentials remain outside this report."
      ],
      "workflow": {
        "family": "data-service",
        "summary": "Build a service record with data and recovery availability kept explicit.",
        "osOptions": [
          "windows11",
          "windows10",
          "windows-unknown"
        ],
        "fields": [
          {
            "id": "backup-coverage",
            "label": "Backup coverage",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "verified",
                "label": "Needed sample verified"
              },
              {
                "value": "partial",
                "label": "Partial coverage"
              },
              {
                "value": "none",
                "label": "No verified copy"
              }
            ]
          },
          {
            "id": "recovery-access",
            "label": "Encryption recovery availability",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "owner",
                "label": "Available to owner"
              },
              {
                "value": "it",
                "label": "Available through IT"
              },
              {
                "value": "off",
                "label": "Encryption confirmed off"
              },
              {
                "value": "missing",
                "label": "Unavailable"
              }
            ]
          },
          {
            "id": "symptom-pattern",
            "label": "Complaint pattern",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not recorded"
              },
              {
                "value": "continuous",
                "label": "Continuous"
              },
              {
                "value": "intermittent",
                "label": "Intermittent"
              },
              {
                "value": "single",
                "label": "Single observed event"
              }
            ]
          },
          {
            "id": "provider-scope",
            "label": "Provider requirements",
            "type": "select",
            "options": [
              {
                "value": "unknown",
                "label": "Not checked"
              },
              {
                "value": "confirmed",
                "label": "Confirmed"
              },
              {
                "value": "pending",
                "label": "Awaiting guidance"
              }
            ]
          }
        ],
        "matrix": {
          "title": "Handoff readiness checks",
          "rows": [
            {
              "id": "backup-sample",
              "label": "Backup sample",
              "condition": "Inspect needed copy locally"
            },
            {
              "id": "recovery",
              "label": "Recovery access",
              "condition": "Owner/IT checks existing official location privately"
            },
            {
              "id": "complaint",
              "label": "Complaint reproduction",
              "condition": "Safe original condition, or retain why unavailable"
            }
          ],
          "results": [
            {
              "value": "not-tested",
              "label": "Not tested"
            },
            {
              "value": "works",
              "label": "Works in this condition"
            },
            {
              "value": "fails",
              "label": "Fails in this condition"
            },
            {
              "value": "intermittent",
              "label": "Intermittent"
            },
            {
              "value": "not-applicable",
              "label": "Not applicable"
            }
          ]
        },
        "reportFocus": [
          "Backup gaps",
          "Private recovery availability",
          "Symptom and agreed scope"
        ],
        "notDoneGuidance": [
          "Never enter a recovery key, PIN or password into this record.",
          "Do not trigger recovery or erase storage to test access."
        ]
      },
      "entityKind": "task",
      "version": "2.0.0",
      "deviceFamily": "laptop",
      "modelApplicability": {
        "id": "t14g2",
        "name": "ThinkPad T14 Gen 2 Intel",
        "family": "laptop",
        "revision": "Intel machine types 20W0 or 20W1",
        "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
        "region": "US-first; optional hardware varies by machine type.",
        "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
        "exclusions": [
          "ThinkPad T14 Gen 2 AMD",
          "ThinkPad T14 Gen 1",
          "ThinkPad T14s Gen 2",
          "ThinkPad T15"
        ],
        "sourceIds": [
          "lenovo-ug"
        ]
      },
      "exclusions": [
        "ThinkPad T14 Gen 2 AMD",
        "ThinkPad T14 Gen 1",
        "ThinkPad T14s Gen 2",
        "ThinkPad T15"
      ],
      "materials": [
        "Keep any existing backup accessible to you.",
        "Keep credentials and personal files outside this record."
      ],
      "stopConditions": [
        "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
        "Set damaged accessories aside. Do not open mains adapters or force connectors.",
        "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
      ],
      "branches": [
        {
          "from": "safety",
          "answer": "safe",
          "to": "backup"
        },
        {
          "from": "safety",
          "answer": "danger",
          "to": "stop"
        },
        {
          "from": "safety",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "backup",
          "answer": "yes",
          "to": "recovery"
        },
        {
          "from": "backup",
          "answer": "no",
          "to": "data-help"
        },
        {
          "from": "backup",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "recovery",
          "answer": "available",
          "to": "scope"
        },
        {
          "from": "recovery",
          "answer": "not-encrypted",
          "to": "scope"
        },
        {
          "from": "recovery",
          "answer": "missing",
          "to": "data-help"
        },
        {
          "from": "recovery",
          "answer": "unknown",
          "to": "uncertain"
        },
        {
          "from": "scope",
          "answer": "yes",
          "to": "ready"
        },
        {
          "from": "scope",
          "answer": "no",
          "to": "attention"
        },
        {
          "from": "scope",
          "answer": "unknown",
          "to": "uncertain"
        }
      ],
      "sources": [
        {
          "id": "lenovo-ug",
          "title": "ThinkPad T14 Gen 2 user guide",
          "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
          "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
          "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "bitlocker",
          "title": "Back up your BitLocker recovery key",
          "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key",
          "locator": "Recovery key purpose / Backup methods",
          "purpose": "Owner/IT recovery availability before hardware service; no key input",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "windows-backup",
          "title": "Recovery options in Windows",
          "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows",
          "locator": "Before recovery: back up data",
          "purpose": "Backup before data-affecting work; original non-destructive sample check",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "mac-backup",
          "title": "How to back up your Mac",
          "url": "https://support.apple.com/en-us/102307",
          "locator": "Time Machine / iCloud / Other backup methods",
          "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        },
        {
          "id": "mac-service",
          "title": "Get your Mac ready for service",
          "url": "https://support.apple.com/en-us/116942",
          "locator": "Make a backup / Arrange service / Check settings",
          "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet",
          "checkedAt": "2026-10-13",
          "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
          "licenseStatus": "Public support document; no redistribution license assumed."
        }
      ],
      "assets": [
        {
          "id": "laptop-backup-evidence",
          "path": "/assets/laptop-backup-evidence.svg",
          "title": "Backup and service evidence map",
          "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.",
          "sourceIds": [
            "mac-backup",
            "mac-service",
            "bitlocker",
            "windows-backup"
          ],
          "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.",
          "kind": "Original schematic"
        }
      ],
      "relatedIds": [
        "t14g2-usbc-charge",
        "t14g2-vantage-diagnostics",
        "t14g2-camera-shutter"
      ],
      "estimatedDuration": {
        "minutes": 20,
        "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time."
      },
      "legacyVersion": "1.0.0",
      "legacyChecks": [
        {
          "id": "safety",
          "goal": "Separate unsafe hardware from routine preparation.",
          "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
          "sourceIds": [
            "lenovo-ug"
          ],
          "options": [
            {
              "id": "safe",
              "label": "No visible danger",
              "next": "check-1"
            },
            {
              "id": "danger",
              "label": "Yes, or suspected damage",
              "next": "stop"
            },
            {
              "id": "unknown",
              "label": "I cannot confirm",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-1",
          "goal": "Protect data and access before hardware changes.",
          "question": "Have your important accessible files and recovery-key availability been verified?",
          "sourceIds": [
            "lenovo-ug",
            "bitlocker",
            "windows-backup"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Yes",
              "next": "check-2"
            },
            {
              "id": "no",
              "label": "No",
              "next": "attention"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        },
        {
          "id": "check-2",
          "goal": "Prepare a specific support handoff.",
          "question": "Have you collected the symptom history and provider’s data-handling requirements?",
          "sourceIds": [
            "lenovo-ug",
            "bitlocker",
            "windows-backup"
          ],
          "options": [
            {
              "id": "yes",
              "label": "Handoff information ready",
              "next": "ready"
            },
            {
              "id": "no",
              "label": "Provider guidance still needed",
              "next": "service"
            },
            {
              "id": "unknown",
              "label": "Not checked / unsure",
              "next": "uncertain"
            }
          ]
        }
      ],
      "legacyPreparation": [
        "You own the computer or have IT authorization",
        "Accessible files can be copied without violating policy",
        "Existing backup storage",
        "Secure access to your recovery key if BitLocker is enabled",
        "A private place to keep your findings",
        "A current backup if the device is accessible"
      ]
    }
  ],
  "stages": [
    {
      "id": "log",
      "title": "Capture ordinary-use recurrences",
      "items": [
        "Use the log during ordinary safe use; do not repeatedly force shutdowns to reproduce a fault.",
        "Record whether the issue follows wake, startup or active work.",
        "Compare Touchpad and TrackPoint without changing unrelated settings."
      ]
    },
    {
      "id": "protect",
      "title": "Preserve access",
      "items": [
        "Keep a valid private alternate sign-in method before investigating a fingerprint symptom.",
        "Back up accessible files and verify owner/IT recovery access.",
        "Never add passwords, recovery keys or biometric data to the report."
      ]
    },
    {
      "id": "handoff",
      "title": "Show the intermittent pattern",
      "items": [
        "Send the provider observed condition/result pairs and untouched unknown items.",
        "Include whether a normal restart changed the symptom if actually observed.",
        "Ask for a return check using the same ordinary-use condition."
      ]
    },
    {
      "id": "return",
      "title": "Continue the observation",
      "items": [
        "Review the service summary and verify safe normal operation.",
        "Record a later recurrence even when one test passed.",
        "Keep the backup and alternate access until the return review is complete."
      ]
    }
  ],
  "prerequisites": [
    "Confirm the exact model locally.",
    "Review the stop conditions before attempting any included check."
  ],
  "tools": [
    "Existing safe accessories only when the included task calls for them."
  ],
  "materials": [
    "Your own existing backup method.",
    "Credentials kept privately outside this record."
  ],
  "checks": [
    {
      "id": "safety",
      "question": "Is it safe to continue with a non-invasive preparation record?",
      "goal": "Use the stop route for suspected damage; it still creates a useful service report.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "scope"
        },
        {
          "id": "danger",
          "label": "Damage, swelling, smoke or unsafe heat",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "scope",
      "question": "Have you reviewed the 5 included task records and marked any unperformed checks?",
      "goal": "Record wake, pointing and sign-in conditions so intermittent faults stay visible through service.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Records reviewed",
          "next": "data"
        },
        {
          "id": "partial",
          "label": "Only some records are available",
          "next": "partial"
        },
        {
          "id": "unknown",
          "label": "Not reviewed yet",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "data",
      "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?",
      "goal": "A prepared report does not guarantee that a repair preserves data.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Ready or discussed with the provider",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Data risk still needs discussion",
          "next": "data-risk"
        },
        {
          "id": "unknown",
          "label": "Not checked",
          "next": "uncertain"
        }
      ]
    }
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "scope"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "scope",
      "answer": "yes",
      "to": "data"
    },
    {
      "from": "scope",
      "answer": "partial",
      "to": "partial"
    },
    {
      "from": "scope",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "data",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "data",
      "answer": "no",
      "to": "data-risk"
    },
    {
      "from": "data",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "steps": [
    {
      "id": "stage-log",
      "text": "Capture ordinary-use recurrences: Use the log during ordinary safe use; do not repeatedly force shutdowns to reproduce a fault. Record whether the issue follows wake, startup or active work. Compare Touchpad and TrackPoint without changing unrelated settings.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    },
    {
      "id": "stage-protect",
      "text": "Preserve access: Keep a valid private alternate sign-in method before investigating a fingerprint symptom. Back up accessible files and verify owner/IT recovery access. Never add passwords, recovery keys or biometric data to the report.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    },
    {
      "id": "stage-handoff",
      "text": "Show the intermittent pattern: Send the provider observed condition/result pairs and untouched unknown items. Include whether a normal restart changed the symptom if actually observed. Ask for a return check using the same ordinary-use condition.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    },
    {
      "id": "stage-return",
      "text": "Continue the observation: Review the service summary and verify safe normal operation. Record a later recurrence even when one test passed. Keep the backup and alternate access until the return review is complete.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections."
    }
  ],
  "outcomeChecks": [
    "Normal-use wake conditions without stress testing",
    "Touchpad versus TrackPoint differences",
    "Alternate sign-in availability kept private"
  ],
  "stopConditions": [
    "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.",
    "Set damaged accessories aside. Do not open mains adapters or force connectors.",
    "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step."
  ],
  "sources": [
    {
      "id": "lenovo-ug",
      "title": "ThinkPad T14 Gen 2 user guide",
      "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
      "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67",
      "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "bitlocker",
      "title": "Back up your BitLocker recovery key",
      "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key",
      "locator": "Recovery key purpose / Backup methods",
      "purpose": "Owner/IT recovery availability before hardware service; no key input",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "windows-backup",
      "title": "Recovery options in Windows",
      "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows",
      "locator": "Before recovery: back up data",
      "purpose": "Backup before data-affecting work; original non-destructive sample check",
      "checkedAt": "2026-10-13",
      "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "id": "laptop-t14-vantage",
      "path": "/assets/laptop-t14-vantage.svg",
      "title": "ThinkPad scan and resume evidence",
      "alt": "Original schematic mapping official Vantage availability to scan scope and result, alongside power-indicator meanings used in a resume log.",
      "sourceIds": [
        "lenovo-ug",
        "windows-sleep"
      ],
      "caption": "Original schematic. Vantage screens vary by app/model. A steady power light means on, slow blink sleep, and off means off or hibernation.",
      "kind": "Original schematic"
    }
  ],
  "relatedIds": [
    "t14g2-sleep-wake",
    "t14g2-trackpad-gestures",
    "t14g2-trackpoint-controls",
    "t14g2-fingerprint-care",
    "t14g2-service-record"
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Handoff packet assembled",
      "text": "Review the evidence report and share it directly with the provider you choose.",
      "handoff": [
        "Normal-use wake conditions without stress testing",
        "Touchpad versus TrackPoint differences",
        "Alternate sign-in availability kept private",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "partial": {
      "type": "preparation_saved",
      "title": "Partial packet ready",
      "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.",
      "handoff": [
        "Normal-use wake conditions without stress testing",
        "Touchpad versus TrackPoint differences",
        "Alternate sign-in availability kept private",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "data-risk": {
      "type": "service_needed",
      "title": "Data protection needs a conversation",
      "text": "Export the available evidence and discuss backup or access limitations before handing over the device.",
      "handoff": [
        "Tell the provider which data is inaccessible and whether a verified backup exists.",
        "Normal-use wake conditions without stress testing",
        "Touchpad versus TrackPoint differences",
        "Alternate sign-in availability kept private",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Unconfirmed handoff packet",
      "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.",
      "handoff": [
        "Explain that safety or readiness has not yet been confirmed.",
        "Normal-use wake conditions without stress testing",
        "Touchpad versus TrackPoint differences",
        "Alternate sign-in availability kept private",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop-use handoff packet",
      "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.",
      "handoff": [
        "Do not use, charge, open or press on equipment with suspected battery damage.",
        "Keep suspected damaged accessories out of routine comparison tests.",
        "Normal-use wake conditions without stress testing",
        "Touchpad versus TrackPoint differences",
        "Alternate sign-in availability kept private",
        "Retain which included task records are unfinished, unavailable or stopped.",
        "Confirm the provider’s data-handling plan before agreeing to data-changing work."
      ]
    }
  },
  "workflow": {
    "family": "intermittent-log",
    "summary": "Record wake, pointing and sign-in conditions so intermittent faults stay visible through service.",
    "osOptions": [
      "windows11",
      "windows10",
      "windows-unknown"
    ],
    "fields": [
      {
        "id": "when-seen",
        "label": "Most recent recurrence",
        "type": "select",
        "options": [
          {
            "value": "wake",
            "label": "After ordinary sleep/wake"
          },
          {
            "value": "active",
            "label": "During ordinary active use"
          },
          {
            "value": "startup",
            "label": "At normal startup"
          },
          {
            "value": "unknown",
            "label": "Not isolated"
          }
        ]
      },
      {
        "id": "input-path",
        "label": "Affected pointing route",
        "type": "select",
        "options": [
          {
            "value": "touchpad",
            "label": "Touchpad"
          },
          {
            "value": "trackpoint",
            "label": "TrackPoint"
          },
          {
            "value": "both",
            "label": "Both"
          },
          {
            "value": "unknown",
            "label": "Not isolated"
          }
        ]
      },
      {
        "id": "alternate-access",
        "label": "Owner has a private alternate sign-in",
        "type": "select",
        "options": [
          {
            "value": "yes",
            "label": "Confirmed"
          },
          {
            "value": "no",
            "label": "Not yet"
          },
          {
            "value": "unknown",
            "label": "Not known"
          }
        ]
      }
    ],
    "matrix": {
      "title": "Before, during and after service",
      "rows": [
        {
          "id": "pack-condition-1",
          "label": "Comparison 1",
          "condition": "Ordinary wake with the same approved power/peripheral setup"
        },
        {
          "id": "pack-condition-2",
          "label": "Comparison 2",
          "condition": "Same pointer action using Touchpad and TrackPoint separately"
        },
        {
          "id": "pack-condition-3",
          "label": "Comparison 3",
          "condition": "After service: the original normal-use recurrence condition"
        }
      ],
      "results": [
        {
          "value": "not-tested",
          "label": "Not checked"
        },
        {
          "value": "works",
          "label": "Expected response"
        },
        {
          "value": "fails",
          "label": "Symptom present"
        },
        {
          "value": "intermittent",
          "label": "Comes and goes"
        },
        {
          "value": "not-applicable",
          "label": "Not available / not applicable"
        }
      ]
    },
    "logPrompts": [
      "Ordinary wake with the same approved power/peripheral setup",
      "Same pointer action using Touchpad and TrackPoint separately",
      "After service: the original normal-use recurrence condition"
    ],
    "reportFocus": [
      "Normal-use wake conditions without stress testing",
      "Touchpad versus TrackPoint differences",
      "Alternate sign-in availability kept private"
    ],
    "notDoneGuidance": [
      "An absent task record remains unstarted in the packet.",
      "Only mark a check performed when its recorded condition actually occurred.",
      "Stopped or unavailable tests remain useful handoff evidence."
    ]
  },
  "estimatedDuration": {
    "minutes": 25,
    "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service."
  }
}