{ "id": "t14g2-power-diagnostics", "entityKind": "pack", "version": "2.0.0", "title": "T14 Gen 2 Intel power and diagnostics pack", "intent": "Combine adapter configuration, AC recognition and Lenovo diagnostic results for an exact-machine service request.", "modelId": "t14g2", "deviceFamily": "laptop", "modelApplicability": { "id": "t14g2", "name": "ThinkPad T14 Gen 2 Intel", "family": "laptop", "revision": "Intel machine types 20W0 or 20W1", "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.", "region": "US-first; optional hardware varies by machine type.", "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.", "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "sourceIds": [ "lenovo-ug" ] }, "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "category": "preparation", "taskIds": [ "t14g2-usbc-charge", "t14g2-vantage-diagnostics", "t14g2-service-record" ], "includedTasks": [ { "id": "t14g2-usbc-charge", "modelId": "t14g2", "title": "ThinkPad USB-C power recognition and charging", "intent": "Compare the direct Lenovo power path before a dock, adapter or battery decision.", "category": "power", "sourceIds": [ "lenovo-ug" ], "diagramId": "laptop-t14-ports", "prerequisites": [ "Intel T14 Gen 2, machine type 20W0/20W1 confirmed", "No moisture, swelling or damaged power equipment" ], "tools": [ "Supplied or Lenovo-qualified compatible adapter", "Known working outlet" ], "steps": [ { "id": "rating", "text": "Check the adapter label privately. The guide lists 45 W or 65 W depending on configuration; confirm the supplied or Lenovo-qualified adapter for this unit.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 23 → Use ac power" }, { "id": "direct", "text": "Disconnect the dock and connect the safe adapter to the marked USB-C power connector. Keep the other accessories and workload constant for this direct baseline.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 4 → Intel side view; p. 23 → Charge the computer" }, { "id": "status", "text": "Open Windows Settings → System for battery status and use installed Lenovo Vantage for more detail. Record AC recognition separately from charging progress.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 23 → Check the battery status; p. 19 → Vantage" }, { "id": "compare", "text": "If a second known-compatible Lenovo-qualified adapter is available, compare it on the same outlet and connector. A missing spare stays Not tested; do not measure live contacts or open the adapter.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 23 → qualified adapters; original controlled comparison" }, { "id": "pause", "text": "If external power is recognized but charging pauses, retain the displayed battery state and workload. The manual describes charge-management behavior; one pause cannot locate battery damage.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 24 → charging notes; original status worksheet" }, { "id": "handoff", "text": "Bring the affected adapter and laptop to Lenovo if direct AC remains unrecognized. A working direct result with a failing dock path is a dock-support lead.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed pp. 65–67 → support information; original path comparison" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "compatible" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "compatible", "question": "Is the direct adapter documented as compatible with this exact Intel unit?", "goal": "Establish valid power equipment.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Compatibility confirmed", "next": "recognition" }, { "id": "no", "label": "Unconfirmed adapter / dock only", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "recognition", "question": "Does Windows or Vantage recognize AC power directly?", "goal": "Separate recognition from battery progress.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "AC recognized", "next": "progress" }, { "id": "no", "label": "No AC after available compatible comparison", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "progress", "question": "What happens with the direct setup?", "goal": "Preserve the useful power-path difference.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "works", "label": "Charging or explainable displayed pause", "next": "ready" }, { "id": "dock", "label": "Direct works; dock path fails", "next": "dock" }, { "id": "unexplained", "label": "Unexplained ongoing drain/no charge", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Direct power observation saved", "text": "Retain recognized AC, charge state and workload together.", "handoff": [ "Keep adapter compatibility details privately.", "Report recurrent unexplained pauses with the direct baseline." ] }, "dock": { "type": "maintenance_possible", "title": "Review the docking power path", "text": "The observed direct adapter path works.", "handoff": [ "Give the dock vendor the direct-versus-dock matrix.", "Confirm the dock’s own adapter and exact-unit compatibility." ] }, "attention": { "type": "maintenance_possible", "title": "Confirm the direct power equipment", "text": "An undocumented adapter or dock path cannot establish the laptop’s charging behavior.", "handoff": [ "Confirm the correct adapter with Lenovo.", "Leave unavailable direct comparisons Not tested." ] }, "service": { "type": "service_needed", "title": "Request Lenovo power support", "text": "Direct power remains absent or charging behavior is unexplained.", "handoff": [ "Bring the affected laptop and adapter.", "Share AC recognition, workload and charge-state observations." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Adapter compatibility, AC recognition or the direct comparison remains unknown.", "handoff": [ "Provide direct adapter versus dock observations.", "State adapter compatibility and unavailable comparison equipment.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Lenovo or your IT team about the visible damage before arranging transport.", "Provide direct adapter versus dock observations.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Adapter compatibility, AC recognition or the direct comparison remains unknown.", "handoff": [ "Provide direct adapter versus dock observations.", "State adapter compatibility and unavailable comparison equipment." ], "outcomeChecks": [ "AC recognition and charging are separate.", "Only one power-path item changed per comparison." ], "workflow": { "family": "power-comparison", "summary": "Record the direct Lenovo power path and controlled adapter comparison.", "osOptions": [ "windows11", "windows10", "windows-unknown" ], "fields": [ { "id": "adapter-class", "label": "Verified adapter class", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "supplied", "label": "Supplied adapter" }, { "value": "qualified", "label": "Lenovo-qualified compatible replacement" }, { "value": "unverified", "label": "Compatibility not established" } ] }, { "id": "ac-status", "label": "AC recognition", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "recognized", "label": "Recognized" }, { "value": "absent", "label": "Not recognized" } ] }, { "id": "battery-state", "label": "Battery observation", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "charging", "label": "Charging" }, { "value": "paused", "label": "Paused / not charging" }, { "value": "draining", "label": "Level drops during use" } ] }, { "id": "path", "label": "Power path", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "direct", "label": "Direct USB-C power connector" }, { "value": "dock", "label": "Dock" } ] } ], "matrix": { "title": "Power path comparisons", "rows": [ { "id": "direct", "label": "Direct baseline", "condition": "Compatible adapter, marked power connector, known outlet" }, { "id": "adapter", "label": "Second compatible adapter", "condition": "Same outlet, connector and workload" }, { "id": "dock", "label": "Documented dock path", "condition": "Compare only after direct baseline and dock compatibility check" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Adapter compatibility", "AC recognition", "Charge state and path" ], "notDoneGuidance": [ "No live voltage measurement or adapter opening.", "Unavailable compatible equipment remains Not tested." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "t14g2", "name": "ThinkPad T14 Gen 2 Intel", "family": "laptop", "revision": "Intel machine types 20W0 or 20W1", "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.", "region": "US-first; optional hardware varies by machine type.", "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.", "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "sourceIds": [ "lenovo-ug" ] }, "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "compatible" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "compatible", "answer": "yes", "to": "recognition" }, { "from": "compatible", "answer": "no", "to": "attention" }, { "from": "compatible", "answer": "unknown", "to": "uncertain" }, { "from": "recognition", "answer": "yes", "to": "progress" }, { "from": "recognition", "answer": "no", "to": "service" }, { "from": "recognition", "answer": "unknown", "to": "uncertain" }, { "from": "progress", "answer": "works", "to": "ready" }, { "from": "progress", "answer": "dock", "to": "dock" }, { "from": "progress", "answer": "unexplained", "to": "service" }, { "from": "progress", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "lenovo-ug", "title": "ThinkPad T14 Gen 2 user guide", "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf", "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67", "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-t14-ports", "path": "/assets/laptop-t14-ports.svg", "title": "Intel T14 Gen 2 connection groups", "alt": "Original schematic grouping USB-C power, Thunderbolt 4 video, HDMI and optional standard Ethernet separately from the docking extension connector.", "sourceIds": [ "lenovo-ug" ], "caption": "Original schematic, not a precise port-position drawing. Intel 20W0/20W1 only. Optional Ethernet and docking hardware must be checked on the actual unit.", "kind": "Original schematic" } ], "relatedIds": [ "t14g2-vantage-diagnostics", "t14g2-camera-shutter", "t14g2-external-display" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Check the power path.", "question": "Is a certified compatible adapter connected directly to the marked power connector?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Separate recognition from charge level.", "question": "Does Windows or Vantage recognize AC power?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "AC recognized", "next": "ready" }, { "id": "no", "label": "AC not recognized", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "T14 Gen 2 Intel, type 20W0/20W1 confirmed", "No damage, moisture or swelling", "Supplied or Lenovo-certified compatible USB-C adapter", "Known working outlet", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "t14g2-vantage-diagnostics", "modelId": "t14g2", "title": "Vantage scan scope and result handoff", "intent": "Keep an official hardware-scan result tied to the component and symptom actually checked.", "category": "diagnostics", "sourceIds": [ "lenovo-ug" ], "diagramId": "laptop-t14-vantage", "prerequisites": [ "Windows starts on a confirmed Intel 20W0/20W1", "Organization permits the scan" ], "tools": [ "Installed official Lenovo Vantage, if available", "Safe power connection" ], "steps": [ { "id": "identify", "text": "Check Vantage device information against T14 Gen 2 Intel and machine type 20W0/20W1. Keep the full serial number out of this record.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 19 → Vantage; pp. 65–66 → system information" }, { "id": "open", "text": "Search Windows for Vantage and open the installed official app. Its functions and labels vary by model and app version; record when hardware scanning is absent.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 19 → Vantage features and notes" }, { "id": "scope", "text": "Save work, review the offered scan’s requirements and select the relevant available hardware test. Record whether this was an offered general scan or a particular component test.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 19 → scan hardware; original scope record" }, { "id": "run", "text": "Follow the displayed scan instructions. Keep scan execution separate from driver or firmware updates; an update prompt is a different decision for Lenovo/IT.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed p. 19 → separate scan and update features; scoped worksheet" }, { "id": "result", "text": "Record complete, interrupted or unavailable. Retain a result identifier privately for Lenovo and note whether the original symptom remains after the scan.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed pp. 65–66 → error codes, reproducibility and support facts" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "vantage" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "vantage", "question": "Is the official Vantage hardware scan available and permitted?", "goal": "Confirm a legitimate diagnostic route.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Available and permitted", "next": "completion" }, { "id": "missing", "label": "Missing / scan not offered", "next": "attention" }, { "id": "managed", "label": "IT permission needed", "next": "it" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "completion", "question": "Did the selected scan complete?", "goal": "Avoid interpreting a partial scan.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Completed", "next": "result" }, { "id": "no", "label": "Interrupted or failed to run", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "result", "question": "What is the result relative to the original symptom?", "goal": "Keep scan scope and complaint distinct.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "clear", "label": "No reported issue; symptom absent now", "next": "ready" }, { "id": "code", "label": "Issue/result code reported", "next": "service" }, { "id": "symptom", "label": "No reported issue; symptom persists", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Scan evidence ready", "text": "Keep the selected scope and completed result with the complaint history.", "handoff": [ "State which component or general scan ran.", "Retain any later recurrence after this result." ] }, "attention": { "type": "maintenance_possible", "title": "Ask Lenovo for the supported scan route", "text": "The installed app does not offer the expected scan.", "handoff": [ "Provide exact machine type and Vantage availability.", "Use Lenovo’s official support route for this model." ] }, "it": { "type": "maintenance_possible", "title": "Coordinate the scan with IT", "text": "Managed-device policy needs to be resolved before running the scan.", "handoff": [ "State scan availability and Windows version.", "Ask IT which diagnostic scope is permitted." ] }, "service": { "type": "service_needed", "title": "Share the scan and complaint with Lenovo", "text": "A reported issue, interrupted test or persistent symptom needs support interpretation.", "handoff": [ "Provide scan scope and completion state.", "Share exact result identifiers directly with Lenovo/IT." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Vantage availability, scan scope or result is unknown. No diagnostic pass can be concluded.", "handoff": [ "Provide Vantage availability and selected scan scope.", "State completion and original-symptom status.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Lenovo or your IT team about the visible damage before arranging transport.", "Provide Vantage availability and selected scan scope.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Vantage availability, scan scope or result is unknown. No diagnostic pass can be concluded.", "handoff": [ "Provide Vantage availability and selected scan scope.", "State completion and original-symptom status." ], "outcomeChecks": [ "General versus component scan is recorded.", "Firmware update prompts are not silently accepted." ], "workflow": { "family": "startup-diagnostics", "summary": "Keep diagnostic availability, scope and completion in one service record.", "osOptions": [ "windows11", "windows10", "windows-unknown" ], "fields": [ { "id": "vantage-state", "label": "Vantage availability", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "installed", "label": "Official app available" }, { "value": "missing", "label": "Missing" }, { "value": "scan-absent", "label": "Scan feature absent" }, { "value": "managed", "label": "IT approval needed" } ] }, { "id": "scan-scope", "label": "Offered scan scope", "type": "select", "options": [ { "value": "unknown", "label": "Not selected" }, { "value": "general", "label": "General hardware scan" }, { "value": "memory", "label": "Memory test" }, { "value": "storage", "label": "Storage test" }, { "value": "other", "label": "Another offered component test" } ] }, { "id": "scan-result", "label": "Scan result", "type": "select", "options": [ { "value": "not-run", "label": "Not run" }, { "value": "clear", "label": "Completed without reported issue" }, { "value": "issue", "label": "Issue/result identifier" }, { "value": "interrupted", "label": "Interrupted" } ] } ], "matrix": { "title": "Diagnostic evidence", "rows": [ { "id": "availability", "label": "Official scan available", "condition": "Correct machine information and permitted app" }, { "id": "scan", "label": "Selected scan completes", "condition": "Follow offered test’s displayed requirements" }, { "id": "symptom", "label": "Original action afterward", "condition": "Safe repeat of the original symptom condition" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Scan availability", "Scope and completion", "Complaint after scan" ], "notDoneGuidance": [ "Do not invent a missing scan menu or install an unofficial diagnostic.", "An update prompt remains a separate Lenovo/IT decision." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "t14g2", "name": "ThinkPad T14 Gen 2 Intel", "family": "laptop", "revision": "Intel machine types 20W0 or 20W1", "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.", "region": "US-first; optional hardware varies by machine type.", "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.", "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "sourceIds": [ "lenovo-ug" ] }, "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "vantage" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "vantage", "answer": "yes", "to": "completion" }, { "from": "vantage", "answer": "missing", "to": "attention" }, { "from": "vantage", "answer": "managed", "to": "it" }, { "from": "vantage", "answer": "unknown", "to": "uncertain" }, { "from": "completion", "answer": "yes", "to": "result" }, { "from": "completion", "answer": "no", "to": "service" }, { "from": "completion", "answer": "unknown", "to": "uncertain" }, { "from": "result", "answer": "clear", "to": "ready" }, { "from": "result", "answer": "code", "to": "service" }, { "from": "result", "answer": "symptom", "to": "service" }, { "from": "result", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "lenovo-ug", "title": "ThinkPad T14 Gen 2 user guide", "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf", "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67", "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-sleep", "title": "Shut down, sleep or hibernate your PC", "url": "https://support.microsoft.com/en-us/windows/experience/power-battery/shut-down-sleep-or-hibernate-your-pc", "locator": "Windows 11 / Windows 10 → Sleep", "purpose": "Sleep command, configured lid/power behavior and manufacturer-dependent resume", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-t14-vantage", "path": "/assets/laptop-t14-vantage.svg", "title": "ThinkPad scan and resume evidence", "alt": "Original schematic mapping official Vantage availability to scan scope and result, alongside power-indicator meanings used in a resume log.", "sourceIds": [ "lenovo-ug", "windows-sleep" ], "caption": "Original schematic. Vantage screens vary by app/model. A steady power light means on, slow blink sleep, and off means off or hibernation.", "kind": "Original schematic" } ], "relatedIds": [ "t14g2-usbc-charge", "t14g2-camera-shutter", "t14g2-external-display" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Check actual device and feature availability.", "question": "Does Vantage show the expected Intel T14 Gen 2 and offer a scan?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Record the reported result.", "question": "Did the scan finish without a reported hardware issue?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "No issue reported", "next": "ready" }, { "id": "no", "label": "Issue reported or scan blocked", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "Windows starts", "Managed computer use is permitted by IT", "Existing Lenovo Vantage installation if available", "A private place to keep your findings", "A current backup if the device is accessible" ] }, { "id": "t14g2-service-record", "modelId": "t14g2", "title": "Data-safe Lenovo service handoff", "intent": "Combine verified backup coverage, private recovery access and reproducible complaint evidence.", "category": "preparation", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "diagramId": "laptop-backup-evidence", "prerequisites": [ "Owner or IT authorizes service preparation", "Files may be copied under organization policy" ], "tools": [ "Existing permitted backup storage", "Private recovery-key access if device encryption is enabled" ], "steps": [ { "id": "copy", "text": "Back up needed accessible files through the existing permitted method. Check completion and inspect a representative copy locally without replacing the original.", "sourceIds": [ "windows-backup" ], "locator": "Before recovery → back up data; original sample verification" }, { "id": "encryption", "text": "If BitLocker/device encryption is enabled, verify that the recovery key is backed up and accessible to the owner or IT through the official account or approved storage. Record availability only.", "sourceIds": [ "bitlocker" ], "locator": "Why recovery keys matter / How to back up" }, { "id": "private", "text": "Keep recovery keys, PINs, passwords and full serial numbers outside this report. A hardware/security change may require recovery access; do not start a storage change merely to test that access.", "sourceIds": [ "bitlocker" ], "locator": "Recovery access and backup storage; conservative non-destructive check" }, { "id": "symptom", "text": "Collect machine type, Windows version, continuous/intermittent pattern, recent changes, affected app category and any scan result. Keep personal logs and exact identifiers for direct provider communication.", "sourceIds": [ "lenovo-ug" ], "locator": "Printed pp. 65–66 → Before you contact Lenovo" }, { "id": "agreement", "text": "Use Lenovo’s official support route to confirm service scope, data-handling expectations and affected accessories to bring. If backup or recovery access is missing, resolve that before agreeing to storage-affecting work.", "sourceIds": [ "lenovo-ug", "windows-backup" ], "locator": "Printed pp. 65–67 → support; backup before recovery" } ], "checks": [ { "id": "safety", "question": "Is there swelling, a lifted case or trackpad, liquid damage, smoke, a burning smell, or damaged power equipment?", "goal": "Establish whether any powered comparison is safe.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "backup" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "backup", "question": "Is needed data coverage verified, including a readable sample?", "goal": "Make backup quality explicit.", "sourceIds": [ "windows-backup" ], "options": [ { "id": "yes", "label": "Verified", "next": "recovery" }, { "id": "no", "label": "Incomplete / inaccessible data", "next": "data-help" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "recovery", "question": "Is private recovery access available if encryption is enabled?", "goal": "Prevent avoidable post-service lockout.", "sourceIds": [ "bitlocker" ], "options": [ { "id": "available", "label": "Available to owner/IT", "next": "scope" }, { "id": "not-encrypted", "label": "Encryption confirmed off", "next": "scope" }, { "id": "missing", "label": "Missing or ownership unresolved", "next": "data-help" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "scope", "question": "Are complaint evidence and provider data-handling requirements ready?", "goal": "Prepare a specific service discussion.", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "yes", "label": "Ready", "next": "ready" }, { "id": "no", "label": "Provider guidance needed", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "terminals": { "ready": { "type": "preparation_saved", "title": "Service handoff record ready", "text": "Bring the complaint evidence and stated backup/recovery availability. Keep actual secrets private.", "handoff": [ "Provide machine type and scan result directly as needed.", "Confirm storage-impacting actions with the provider before work begins." ] }, "data-help": { "type": "service_needed", "title": "Discuss the data gap before hardware work", "text": "Backup coverage or recovery access is incomplete.", "handoff": [ "Ask IT/Lenovo about preserving inaccessible data.", "Avoid storage or security changes until their effect on access is understood." ] }, "attention": { "type": "maintenance_possible", "title": "Complete the provider’s handoff requirements", "text": "The data preparation is recorded but service scope remains unclear.", "handoff": [ "Ask what data-affecting work may be required.", "Confirm the affected accessories and missing diagnostic evidence." ] }, "uncertain": { "type": "preparation_saved", "title": "Keep the unanswered checks visible", "text": "Backup coverage, recovery availability or provider requirements remain unknown.", "handoff": [ "Provide verified backup and recovery-access availability only.", "Tell Lenovo/IT which complaint evidence or service requirements are missing.", "Keep unperformed conditions marked Not tested. Ask the provider to confirm these before further changes." ] }, "stop": { "type": "service_needed", "title": "Stop the powered checks", "text": "Stop using or charging damaged equipment. Keep away from hot or smoking equipment; obtain emergency help for an immediate fire risk. Arrange manufacturer guidance before handling or transport.", "handoff": [ "Tell Lenovo or your IT team about the visible damage before arranging transport.", "Provide verified backup and recovery-access availability only.", "Do not open the case, remove the battery, press a lifted surface, or continue a test to complete this record." ] } }, "missing": "Backup coverage, recovery availability or provider requirements remain unknown.", "handoff": [ "Provide verified backup and recovery-access availability only.", "Tell Lenovo/IT which complaint evidence or service requirements are missing." ], "outcomeChecks": [ "Readable backup coverage is recorded.", "Actual keys and credentials remain outside this report." ], "workflow": { "family": "data-service", "summary": "Build a service record with data and recovery availability kept explicit.", "osOptions": [ "windows11", "windows10", "windows-unknown" ], "fields": [ { "id": "backup-coverage", "label": "Backup coverage", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "verified", "label": "Needed sample verified" }, { "value": "partial", "label": "Partial coverage" }, { "value": "none", "label": "No verified copy" } ] }, { "id": "recovery-access", "label": "Encryption recovery availability", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "owner", "label": "Available to owner" }, { "value": "it", "label": "Available through IT" }, { "value": "off", "label": "Encryption confirmed off" }, { "value": "missing", "label": "Unavailable" } ] }, { "id": "symptom-pattern", "label": "Complaint pattern", "type": "select", "options": [ { "value": "unknown", "label": "Not recorded" }, { "value": "continuous", "label": "Continuous" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "single", "label": "Single observed event" } ] }, { "id": "provider-scope", "label": "Provider requirements", "type": "select", "options": [ { "value": "unknown", "label": "Not checked" }, { "value": "confirmed", "label": "Confirmed" }, { "value": "pending", "label": "Awaiting guidance" } ] } ], "matrix": { "title": "Handoff readiness checks", "rows": [ { "id": "backup-sample", "label": "Backup sample", "condition": "Inspect needed copy locally" }, { "id": "recovery", "label": "Recovery access", "condition": "Owner/IT checks existing official location privately" }, { "id": "complaint", "label": "Complaint reproduction", "condition": "Safe original condition, or retain why unavailable" } ], "results": [ { "value": "not-tested", "label": "Not tested" }, { "value": "works", "label": "Works in this condition" }, { "value": "fails", "label": "Fails in this condition" }, { "value": "intermittent", "label": "Intermittent" }, { "value": "not-applicable", "label": "Not applicable" } ] }, "reportFocus": [ "Backup gaps", "Private recovery availability", "Symptom and agreed scope" ], "notDoneGuidance": [ "Never enter a recovery key, PIN or password into this record.", "Do not trigger recovery or erase storage to test access." ] }, "entityKind": "task", "version": "2.0.0", "deviceFamily": "laptop", "modelApplicability": { "id": "t14g2", "name": "ThinkPad T14 Gen 2 Intel", "family": "laptop", "revision": "Intel machine types 20W0 or 20W1", "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.", "region": "US-first; optional hardware varies by machine type.", "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.", "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "sourceIds": [ "lenovo-ug" ] }, "exclusions": [ "ThinkPad T14 Gen 2 AMD", "ThinkPad T14 Gen 1", "ThinkPad T14s Gen 2", "ThinkPad T15" ], "materials": [ "Keep any existing backup accessible to you.", "Keep credentials and personal files outside this record." ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "branches": [ { "from": "safety", "answer": "safe", "to": "backup" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "backup", "answer": "yes", "to": "recovery" }, { "from": "backup", "answer": "no", "to": "data-help" }, { "from": "backup", "answer": "unknown", "to": "uncertain" }, { "from": "recovery", "answer": "available", "to": "scope" }, { "from": "recovery", "answer": "not-encrypted", "to": "scope" }, { "from": "recovery", "answer": "missing", "to": "data-help" }, { "from": "recovery", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "ready" }, { "from": "scope", "answer": "no", "to": "attention" }, { "from": "scope", "answer": "unknown", "to": "uncertain" } ], "sources": [ { "id": "lenovo-ug", "title": "ThinkPad T14 Gen 2 user guide", "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf", "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67", "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "bitlocker", "title": "Back up your BitLocker recovery key", "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key", "locator": "Recovery key purpose / Backup methods", "purpose": "Owner/IT recovery availability before hardware service; no key input", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-backup", "title": "Recovery options in Windows", "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows", "locator": "Before recovery: back up data", "purpose": "Backup before data-affecting work; original non-destructive sample check", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-backup", "title": "How to back up your Mac", "url": "https://support.apple.com/en-us/102307", "locator": "Time Machine / iCloud / Other backup methods", "purpose": "Backup methods and data recovery purpose; original sample/coverage worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "mac-service", "title": "Get your Mac ready for service", "url": "https://support.apple.com/en-us/116942", "locator": "Make a backup / Arrange service / Check settings", "purpose": "Data may be erased or storage replaced; actual-OS service requirements; original post-service acceptance worksheet", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-backup-evidence", "path": "/assets/laptop-backup-evidence.svg", "title": "Backup and service evidence map", "alt": "Original schematic connecting accessible source, completed backup, locally verified sample, service handoff and return check; credentials stay private.", "sourceIds": [ "mac-backup", "mac-service", "bitlocker", "windows-backup" ], "caption": "Original observation schematic. Verify coverage and access locally, preserve the backup through return checks, and record only availability here.", "kind": "Original schematic" } ], "relatedIds": [ "t14g2-usbc-charge", "t14g2-vantage-diagnostics", "t14g2-camera-shutter" ], "estimatedDuration": { "minutes": 20, "label": "Planning estimate for recording observations; excludes charging, backups, drying and service. Not a measured repair time." }, "legacyVersion": "1.0.0", "legacyChecks": [ { "id": "safety", "goal": "Separate unsafe hardware from routine preparation.", "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?", "sourceIds": [ "lenovo-ug" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "check-1" }, { "id": "danger", "label": "Yes, or suspected damage", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "check-1", "goal": "Protect data and access before hardware changes.", "question": "Have your important accessible files and recovery-key availability been verified?", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "options": [ { "id": "yes", "label": "Yes", "next": "check-2" }, { "id": "no", "label": "No", "next": "attention" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] }, { "id": "check-2", "goal": "Prepare a specific support handoff.", "question": "Have you collected the symptom history and provider’s data-handling requirements?", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "options": [ { "id": "yes", "label": "Handoff information ready", "next": "ready" }, { "id": "no", "label": "Provider guidance still needed", "next": "service" }, { "id": "unknown", "label": "Not checked / unsure", "next": "uncertain" } ] } ], "legacyPreparation": [ "You own the computer or have IT authorization", "Accessible files can be copied without violating policy", "Existing backup storage", "Secure access to your recovery key if BitLocker is enabled", "A private place to keep your findings", "A current backup if the device is accessible" ] } ], "stages": [ { "id": "identify", "title": "Confirm the service target", "items": [ "Verify T14 Gen 2 Intel 20W0/20W1 locally; retain the serial privately.", "Check the supplied/configuration-compatible adapter, not a guessed wattage.", "Stop for damaged hardware; do not open an adapter or press on swelling." ] }, { "id": "record", "title": "Record power and diagnostics", "items": [ "Compare direct AC recognition separately from battery charge percentage.", "Record Vantage results only if the computer can safely run them.", "Mark unrun diagnostics and accessory comparisons explicitly." ] }, { "id": "protect", "title": "Prepare the handoff", "items": [ "Back up accessible work and confirm private recovery-key availability with IT if managed.", "Ask the provider whether the relevant safe adapter should accompany the computer.", "Share observations and diagnostic references rather than a guessed failed part." ] }, { "id": "return", "title": "Verify the returned computer", "items": [ "Review the provider’s data and hardware changes.", "Repeat direct AC recognition and the agreed diagnostic observation.", "Privately verify owner/IT access before retiring backups." ] } ], "prerequisites": [ "Confirm the exact model locally.", "Review the stop conditions before attempting any included check." ], "tools": [ "Existing safe accessories only when the included task calls for them." ], "materials": [ "Your own existing backup method.", "Credentials kept privately outside this record." ], "checks": [ { "id": "safety", "question": "Is it safe to continue with a non-invasive preparation record?", "goal": "Use the stop route for suspected damage; it still creates a useful service report.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "options": [ { "id": "safe", "label": "No visible danger", "next": "scope" }, { "id": "danger", "label": "Damage, swelling, smoke or unsafe heat", "next": "stop" }, { "id": "unknown", "label": "I cannot confirm", "next": "uncertain" } ] }, { "id": "scope", "question": "Have you reviewed the 3 included task records and marked any unperformed checks?", "goal": "Combine adapter configuration, AC recognition and Lenovo diagnostic results for an exact-machine service request.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "options": [ { "id": "yes", "label": "Records reviewed", "next": "data" }, { "id": "partial", "label": "Only some records are available", "next": "partial" }, { "id": "unknown", "label": "Not reviewed yet", "next": "uncertain" } ] }, { "id": "data", "question": "Is backup and private owner access ready, or has the unresolved data risk been discussed with the provider?", "goal": "A prepared report does not guarantee that a repair preserves data.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "options": [ { "id": "yes", "label": "Ready or discussed with the provider", "next": "ready" }, { "id": "no", "label": "Data risk still needs discussion", "next": "data-risk" }, { "id": "unknown", "label": "Not checked", "next": "uncertain" } ] } ], "branches": [ { "from": "safety", "answer": "safe", "to": "scope" }, { "from": "safety", "answer": "danger", "to": "stop" }, { "from": "safety", "answer": "unknown", "to": "uncertain" }, { "from": "scope", "answer": "yes", "to": "data" }, { "from": "scope", "answer": "partial", "to": "partial" }, { "from": "scope", "answer": "unknown", "to": "uncertain" }, { "from": "data", "answer": "yes", "to": "ready" }, { "from": "data", "answer": "no", "to": "data-risk" }, { "from": "data", "answer": "unknown", "to": "uncertain" } ], "steps": [ { "id": "stage-identify", "text": "Confirm the service target: Verify T14 Gen 2 Intel 20W0/20W1 locally; retain the serial privately. Check the supplied/configuration-compatible adapter, not a guessed wattage. Stop for damaged hardware; do not open an adapter or press on swelling.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-record", "text": "Record power and diagnostics: Compare direct AC recognition separately from battery charge percentage. Record Vantage results only if the computer can safely run them. Mark unrun diagnostics and accessory comparisons explicitly.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-protect", "text": "Prepare the handoff: Back up accessible work and confirm private recovery-key availability with IT if managed. Ask the provider whether the relevant safe adapter should accompany the computer. Share observations and diagnostic references rather than a guessed failed part.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." }, { "id": "stage-return", "text": "Verify the returned computer: Review the provider’s data and hardware changes. Repeat direct AC recognition and the agreed diagnostic observation. Privately verify owner/IT access before retiring backups.", "sourceIds": [ "lenovo-ug", "bitlocker", "windows-backup" ], "locator": "Preparation pack synthesis of the linked manufacturer tasks; individual operations retain their task-specific source sections." } ], "outcomeChecks": [ "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access" ], "stopConditions": [ "Stop using and charging equipment with swelling, casing separation, smoke, a burning smell or suspected battery damage. Do not open or press on it.", "Set damaged accessories aside. Do not open mains adapters or force connectors.", "Do not erase, reset, flash firmware or bypass a lock as a default diagnostic step." ], "sources": [ { "id": "lenovo-ug", "title": "ThinkPad T14 Gen 2 user guide", "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf", "locator": "Printed pp. 1–5, 9–14, 16–19, 23–25, 27–33, 62, 65–67", "purpose": "Existing local official PDF/text reviewed for Intel layout, optional hardware, controls, Vantage, power and support", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "bitlocker", "title": "Back up your BitLocker recovery key", "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key", "locator": "Recovery key purpose / Backup methods", "purpose": "Owner/IT recovery availability before hardware service; no key input", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." }, { "id": "windows-backup", "title": "Recovery options in Windows", "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows", "locator": "Before recovery: back up data", "purpose": "Backup before data-affecting work; original non-destructive sample check", "checkedAt": "2026-10-13", "reuse": "Reference only. Original paraphrase and observation worksheets; no copied images or manual pages.", "licenseStatus": "Public support document; no redistribution license assumed." } ], "assets": [ { "id": "laptop-t14-ports", "path": "/assets/laptop-t14-ports.svg", "title": "Intel T14 Gen 2 connection groups", "alt": "Original schematic grouping USB-C power, Thunderbolt 4 video, HDMI and optional standard Ethernet separately from the docking extension connector.", "sourceIds": [ "lenovo-ug" ], "caption": "Original schematic, not a precise port-position drawing. Intel 20W0/20W1 only. Optional Ethernet and docking hardware must be checked on the actual unit.", "kind": "Original schematic" } ], "relatedIds": [ "t14g2-usbc-charge", "t14g2-vantage-diagnostics", "t14g2-service-record" ], "terminals": { "ready": { "type": "preparation_saved", "title": "Handoff packet assembled", "text": "Review the evidence report and share it directly with the provider you choose.", "handoff": [ "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "partial": { "type": "preparation_saved", "title": "Partial packet ready", "text": "The packet lists available results alongside missing task records. Use it to agree which safe observations remain.", "handoff": [ "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "data-risk": { "type": "service_needed", "title": "Data protection needs a conversation", "text": "Export the available evidence and discuss backup or access limitations before handing over the device.", "handoff": [ "Tell the provider which data is inaccessible and whether a verified backup exists.", "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "uncertain": { "type": "preparation_saved", "title": "Unconfirmed handoff packet", "text": "The report keeps unknown fields and unperformed checks visible. Ask the provider which observation is safe and necessary next.", "handoff": [ "Explain that safety or readiness has not yet been confirmed.", "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] }, "stop": { "type": "service_needed", "title": "Stop-use handoff packet", "text": "Do not reproduce a hazardous fault. Export the observations already available and follow manufacturer service guidance.", "handoff": [ "Do not use, charge, open or press on equipment with suspected battery damage.", "Keep suspected damaged accessories out of routine comparison tests.", "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access", "Retain which included task records are unfinished, unavailable or stopped.", "Confirm the provider’s data-handling plan before agreeing to data-changing work." ] } }, "workflow": { "family": "startup-diagnostics", "summary": "Combine adapter configuration, AC recognition and Lenovo diagnostic results for an exact-machine service request.", "osOptions": [ "windows11", "windows10", "windows-unknown" ], "fields": [ { "id": "machine-type", "label": "Confirmed Intel machine type", "type": "select", "options": [ { "value": "20w0", "label": "20W0" }, { "value": "20w1", "label": "20W1" }, { "value": "other", "label": "Different machine type" }, { "value": "unknown", "label": "Not confirmed" } ] }, { "id": "power-indicator", "label": "AC recognition", "type": "select", "options": [ { "value": "recognized", "label": "AC power recognized" }, { "value": "not-recognized", "label": "AC power not recognized" }, { "value": "unknown", "label": "Not checked" } ] }, { "id": "diagnostic-result", "label": "Vantage result availability", "type": "select", "options": [ { "value": "available", "label": "Result retained locally" }, { "value": "incomplete", "label": "Could not complete" }, { "value": "unavailable", "label": "Vantage unavailable" }, { "value": "unknown", "label": "Not run" } ] } ], "matrix": { "title": "Before, during and after service", "rows": [ { "id": "pack-condition-1", "label": "Comparison 1", "condition": "Compatible original/configuration-appropriate adapter connected directly" }, { "id": "pack-condition-2", "label": "Comparison 2", "condition": "AC recognition distinguished from charge threshold behavior" }, { "id": "pack-condition-3", "label": "Comparison 3", "condition": "After service: same safe adapter and normal power observation" } ], "results": [ { "value": "not-tested", "label": "Not checked" }, { "value": "works", "label": "Expected response" }, { "value": "fails", "label": "Symptom present" }, { "value": "intermittent", "label": "Comes and goes" }, { "value": "not-applicable", "label": "Not available / not applicable" } ] }, "logPrompts": [ "Compatible original/configuration-appropriate adapter connected directly", "AC recognition distinguished from charge threshold behavior", "After service: same safe adapter and normal power observation" ], "reportFocus": [ "Intel machine type 20W0 or 20W1", "Compatible adapter configuration and direct AC recognition", "Vantage results and protected recovery access" ], "notDoneGuidance": [ "An absent task record remains unstarted in the packet.", "Only mark a check performed when its recorded condition actually occurred.", "Stopped or unavailable tests remain useful handoff evidence." ] }, "estimatedDuration": { "minutes": 25, "label": "Planning estimate for assembling existing evidence; excludes testing, backup and service." } }