{
  "id": "t14g2-service-record",
  "version": "1.0.0",
  "title": "Data-safe service handoff",
  "deviceFamily": "laptop",
  "modelId": "t14g2",
  "modelApplicability": {
    "id": "t14g2",
    "name": "ThinkPad T14 Gen 2 Intel",
    "family": "laptop",
    "revision": "Intel machine types 20W0 or 20W1",
    "os": "Windows 10/11, original Lenovo firmware. Labels vary between Windows versions; managed systems require IT approval for settings changes.",
    "region": "US-first; optional hardware varies by machine type.",
    "help": "Read the underside machine-type label or Lenovo Vantage device details locally. Confirm T14 Gen 2 Intel and 20W0/20W1. Keep the full serial number private.",
    "exclusions": [
      "ThinkPad T14 Gen 2 AMD",
      "ThinkPad T14 Gen 1",
      "ThinkPad T14s Gen 2",
      "ThinkPad T15"
    ],
    "sourceIds": [
      "lenovo-ug"
    ]
  },
  "exclusions": [
    "ThinkPad T14 Gen 2 AMD",
    "ThinkPad T14 Gen 1",
    "ThinkPad T14s Gen 2",
    "ThinkPad T15"
  ],
  "intent": "Gather Lenovo service facts and verify recovery access before a hardware handoff.",
  "category": "preparation",
  "prerequisites": [
    "You own the computer or have IT authorization",
    "Accessible files can be copied without violating policy"
  ],
  "tools": [
    "Existing backup storage",
    "Secure access to your recovery key if BitLocker is enabled"
  ],
  "materials": [
    "A private place to keep your findings",
    "A current backup if the device is accessible"
  ],
  "checks": [
    {
      "id": "safety",
      "goal": "Separate unsafe hardware from routine preparation.",
      "question": "Any swelling, casing separation, liquid damage, smoke, burning smell, or damaged battery/adapter?",
      "sourceIds": [
        "lenovo-ug"
      ],
      "options": [
        {
          "id": "safe",
          "label": "No visible danger",
          "next": "check-1"
        },
        {
          "id": "danger",
          "label": "Yes, or suspected damage",
          "next": "stop"
        },
        {
          "id": "unknown",
          "label": "I cannot confirm",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-1",
      "goal": "Protect data and access before hardware changes.",
      "question": "Have your important accessible files and recovery-key availability been verified?",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Yes",
          "next": "check-2"
        },
        {
          "id": "no",
          "label": "No",
          "next": "attention"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    },
    {
      "id": "check-2",
      "goal": "Prepare a specific support handoff.",
      "question": "Have you collected the symptom history and provider’s data-handling requirements?",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "options": [
        {
          "id": "yes",
          "label": "Handoff information ready",
          "next": "ready"
        },
        {
          "id": "no",
          "label": "Provider guidance still needed",
          "next": "service"
        },
        {
          "id": "unknown",
          "label": "Not checked / unsure",
          "next": "uncertain"
        }
      ]
    }
  ],
  "branches": [
    {
      "from": "safety",
      "answer": "safe",
      "to": "check-1"
    },
    {
      "from": "safety",
      "answer": "danger",
      "to": "stop"
    },
    {
      "from": "safety",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-1",
      "answer": "yes",
      "to": "check-2"
    },
    {
      "from": "check-1",
      "answer": "no",
      "to": "attention"
    },
    {
      "from": "check-1",
      "answer": "unknown",
      "to": "uncertain"
    },
    {
      "from": "check-2",
      "answer": "yes",
      "to": "ready"
    },
    {
      "from": "check-2",
      "answer": "no",
      "to": "service"
    },
    {
      "from": "check-2",
      "answer": "unknown",
      "to": "uncertain"
    }
  ],
  "steps": [
    {
      "id": "step-1",
      "text": "Back up important accessible files using an existing permitted method. Verify the selected copies; do not create a recovery drive by erasing a disk that contains needed files.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Printed pp. 64–67 support information / Microsoft recovery-key backup and backup-before-recovery"
    },
    {
      "id": "step-2",
      "text": "If BitLocker is enabled, verify that its recovery key is backed up and accessible to you or your organization. Hardware changes can require it. Keep the key separately and never enter it into this website.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Printed pp. 64–67 support information / Microsoft recovery-key backup and backup-before-recovery"
    },
    {
      "id": "step-3",
      "text": "Collect the model/machine type, symptom, recent changes and diagnostic result privately. Lenovo may need your serial number for support, but this downloaded public checklist does not request it.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Printed pp. 64–67 support information / Microsoft recovery-key backup and backup-before-recovery"
    },
    {
      "id": "step-4",
      "text": "Review warranty and service contact through Lenovo’s official support. Tell the provider whether the backup and recovery key are available before agreeing to work that could affect storage.",
      "sourceIds": [
        "lenovo-ug",
        "bitlocker",
        "windows-backup"
      ],
      "locator": "Printed pp. 64–67 support information / Microsoft recovery-key backup and backup-before-recovery"
    }
  ],
  "outcomeChecks": [
    "Save the readiness checklist. Keep actual keys, serial numbers and personal files outside this record and under your control.",
    "Discuss missing backup or recovery access with IT/Lenovo before hardware changes. The provider must decide the service scope."
  ],
  "stopConditions": [
    "Stop using and charging a swollen or damaged battery. Do not open, compress, puncture, or attempt battery removal. Contact the manufacturer or a qualified service provider.",
    "Disconnect a damaged accessory if it is safe to do so. Do not open a mains power adapter.",
    "Save accessible data before restarting. Do not reset, erase, flash firmware, bypass a lock, or open the enclosure in this task."
  ],
  "terminals": {
    "ready": {
      "type": "preparation_saved",
      "title": "Checks recorded",
      "text": "Save the readiness checklist. Keep actual keys, serial numbers and personal files outside this record and under your control."
    },
    "service": {
      "type": "service_needed",
      "title": "Arrange service or support",
      "text": "Discuss missing backup or recovery access with IT/Lenovo before hardware changes. The provider must decide the service scope."
    },
    "attention": {
      "type": "maintenance_possible",
      "title": "Complete the preparation first",
      "text": "Review the relevant step above. Gather the missing item or perform the reversible check, then go back and update your answer. A missing prerequisite does not identify a failed part."
    },
    "uncertain": {
      "type": "preparation_saved",
      "title": "Save an incomplete preparation record",
      "text": "Your observation is still unknown. Save the unanswered checks and use the linked support instructions or a qualified provider to confirm the next step."
    },
    "stop": {
      "type": "service_needed",
      "title": "Stop and get professional help",
      "text": "Do not charge, use, open or press on a device with suspected battery damage. Do not handle hot or smoking equipment. Seek the manufacturer’s safety and service guidance; use local emergency services if there is an immediate fire risk."
    }
  },
  "sources": [
    {
      "id": "lenovo-ug",
      "title": "ThinkPad T14 Gen 2 user guide",
      "url": "https://download.lenovo.com/pccbbs/mobiles_pdf/t14_gen2_t15_gen2_p14s_gen2_p15s_gen2_ug_en.pdf",
      "locator": "Printed pp. 3–7, 9, 12–16, 19, 23–25, 33–34, 62–67, 71",
      "purpose": "Intel connector layout, Vantage, external peripherals and service preparation",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "bitlocker",
      "title": "Back up BitLocker recovery key",
      "url": "https://support.microsoft.com/en-us/windows/security/encryption/back-up-your-bitlocker-recovery-key",
      "locator": "How do I back up the recovery key",
      "purpose": "Recovery key availability before hardware service",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    },
    {
      "id": "windows-backup",
      "title": "Windows recovery options",
      "url": "https://support.microsoft.com/en-us/windows/experience/backup-recovery/recovery-options-in-windows",
      "locator": "Backup before recovery",
      "purpose": "Back up important files before repair; recovery/reset not included",
      "checkedAt": "2026-10-04",
      "reuse": "Reference only. Original paraphrase; no copied images or manual pages.",
      "licenseStatus": "Public support document; no redistribution license assumed."
    }
  ],
  "assets": [
    {
      "path": "/assets/decision-flow.svg",
      "kind": "Original schematic",
      "alt": "Model match, danger check, observation, then preparation or service"
    }
  ],
  "relatedIds": [
    "t14g2-usbc-charge",
    "t14g2-vantage-diagnostics",
    "t14g2-camera-shutter"
  ],
  "estimatedDuration": {
    "minutes": 15,
    "label": "Planning estimate; excludes charging, cooling, backups and service. Not a measured repair time."
  }
}