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Find a task / MacBook Air M1

Apple Diagnostics

Run the Apple silicon diagnostic entry and preserve its result for service.

MacBook Air M1 · Version 1.0.0 · Planning estimate: 15 minutes

Planning estimate; excludes charging, cooling, backups and service. Not a measured repair time.

Confirm the exact model

Select a model confirmation to begin the checks. The full preparation guide is below.

Preparation guide

  1. Shut down and disconnect peripherals except allowed keyboard, mouse, display, Ethernet if applicable, and power. Use a hard, flat ventilated surface.

    Source: Use Apple Diagnostics; MacBook Air M1 2020 specifications · Prepare your Mac / Start Apple silicon / View results

  2. Press and hold the power/Touch ID button until startup options appear; release when you see Options.

    Source: Use Apple Diagnostics; MacBook Air M1 2020 specifications · Prepare your Mac / Start Apple silicon / View results

  3. Hold Command-D until the Mac restarts into diagnostics. Follow the displayed instructions; available tests vary with macOS.

    Source: Use Apple Diagnostics; MacBook Air M1 2020 specifications · Prepare your Mac / Start Apple silicon / View results

  4. Keep reference codes privately and include them when requesting service. A no-issue result does not rule out intermittent faults.

    Source: Use Apple Diagnostics; MacBook Air M1 2020 specifications · Prepare your Mac / Start Apple silicon / View results

Check the result

  • Save the reference code in your own private service notes. This website records only that a result was available.
  • If diagnostics cannot run, or a code reports an issue, contact Apple with your observed result; do not guess the failed part.

Stop conditions

  • Stop using and charging a swollen or damaged battery. Do not open, compress, puncture, or attempt battery removal. Contact the manufacturer or a qualified service provider.
  • Disconnect a damaged accessory if it is safe to do so. Do not open a mains power adapter.
  • Save accessible data before restarting. Do not reset, erase, flash firmware, bypass a lock, or open the enclosure in this task.
Model match, danger check, observation, then preparation or service
Decision flow schematic. This is not a component diagram.

Sources and model fit

  1. Use Apple Diagnostics

    Prepare / Apple silicon / Results · Checked 2026-10-04
    Startup options, Command-D and reference codes
    Reference only. Original paraphrase; no copied images or manual pages.

  2. MacBook Air M1 2020 specifications

    Charging and Expansion / Display Support · Checked 2026-10-04
    USB-C charging, one native external display
    Reference only. Original paraphrase; no copied images or manual pages.

  3. Identify MacBook Air model

    Find model / MacBook Air M1 2020 · Checked 2026-10-04
    Model and chip confirmation
    Reference only. Original paraphrase; no copied images or manual pages.

  4. Mac battery will not charge

    Check software / Check hardware · Checked 2026-10-04
    Cable, power, temperature and Apple silicon restart
    Reference only. Original paraphrase; no copied images or manual pages.

Original preparation workflow based on the linked documents. No hands-on device repair testing is claimed.

Related preparation

DeviceTaskAction