Bluetooth connection and media audio

Separate a paired-but-silent accessory from a phone Bluetooth connection fault.

Pixel 7 · Version 1.0.0 · Planning estimate: 15 minutes

Planning estimate; excludes charging, cooling, backups and service. Not a measured repair time.

Before you begin

Exact fit: Standard Pixel 7 (2022), stock Android

Android 14 December 2023 update or later for Repair Mode. Other checks: stock Android with the named settings available.

US-first; repair options depend on country and warranty.

Find and confirm your model

Open Settings → About phone and confirm Pixel 7. Check Android version and security update locally. Pixel 7a and Pixel 7 Pro are separate models.

Does not apply to: Pixel 7a, Pixel 7 Pro, Pixel 6, custom Android ROM.

Preparation checklist

An owned Bluetooth accessory and its instructions are availablePhone uses stock AndroidCharged Bluetooth accessoryA private place to keep your findingsA current backup if the device is accessible

Progress stays in this browser.

Download complete task JSON

Confirm the exact model

Select a model confirmation to begin the checks. The full preparation guide is below.

Preparation guide

Turn Bluetooth off then on. Confirm the accessory is powered and in its manufacturer’s pairing or connection mode.
Source: Fix Pixel Bluetooth problems · Step 1 / Cannot hear music
Open Settings → Connected devices. Check whether the exact accessory says connected rather than just saved. Restart both devices normally if necessary.
Source: Fix Pixel Bluetooth problems · Step 1 / Cannot hear music
For an accessory that supports music, open its settings beside the saved device and check Media audio. Use a comfortable volume on both the phone and accessory.
Source: Fix Pixel Bluetooth problems · Step 1 / Cannot hear music
Make sure another connected device is not receiving the audio. Compare one known audio track. Do not upload optional Bluetooth diagnostics or reset all network settings for this task.
Source: Fix Pixel Bluetooth problems · Step 1 / Cannot hear music

Check the result

Save the selected output and Media audio finding. Keep call-audio problems separate from this music check.
If media remains silent despite a supported connected accessory, contact Google or the accessory vendor. Do not assume the phone radio failed.

Stop conditions

Stop using and charging a swollen or damaged battery. Do not open, compress, puncture, or attempt battery removal. Contact the manufacturer or a qualified service provider.
Disconnect a damaged accessory if it is safe to do so. Do not open a mains power adapter.
Save accessible data before restarting. Do not reset, erase, flash firmware, bypass a lock, or open the enclosure in this task.

Model match, danger check, observation, then preparation or service — Decision flow schematic. This is not a component diagram.

Sources and model fit

Fix Pixel Bluetooth problems
Step 1 / Cannot hear music · Checked 2026-10-04
Pairing, connection and media audio
Reference only. Original paraphrase; no copied images or manual pages.
Pixel 7 safety and regulatory guide
Safety warnings / Repair and service · Checked 2026-10-04
Physical damage, battery handling and model safety
Reference only. Original paraphrase; no copied images or manual pages.
Use Pixel Repair Mode
Eligibility / Access Repair Mode · Checked 2026-10-04
Android 14 December 2023+, 2 GB free, backup and credential safety
Reference only. Original paraphrase; no copied images or manual pages.

Original preparation workflow based on the linked documents. No hands-on device repair testing is claimed.

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